• Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes • Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools • Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules • Develop and maintain documentation for Zendesk configurations, customizations, and processes • Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations • Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance • Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation • Provide technical guidance and support to other team members on Zendesk-related projects • Design and run complex reports and dashboards using Zendesk Explore

• Acting as a global technical authority, ensuring quality assurance across proposals and consulting project deliverables with commercial or public visibility • Conducting peer reviews for high-complexity, high-risk, or high-visibility projects to ensure technical rigor and consistency • Leading and supporting complex, multi-disciplinary customer engagements across GaffneyCline business units • Providing technical leadership in shaping strategic client decisions and developing innovative approaches to problem-solving • Collaborating with sales and commercial teams to deliver technical due diligence and strengthen value propositions for bids and tenders • Acting as a global focal point to partner with HQ and regional leadership in optimizing workflows, improving delivery efficiency, and expanding the service portfolio • Driving technical excellence by identifying and implementing new technologies, methodologies, and integrated workflows • Leading multi-discipline project teams and fostering cross-product line collaboration • Delivering internal and external training programs while mentoring and developing technical talent • Representing Baker Hughes as a thought leader through publications, presentations, and industry forums • Ensuring compliance with company policies, including Health, Safety, and Environment (HSE) standards

• Provide critical technical support to our core engineering efforts. • Execute the assembly and fabrication of sophisticated hardware prototypes at the PCB level. • Troubleshoot and remediate complex technical malfunctions within various hardware prototype iterations. • Iterate on and refine pre-production units to optimize overall system performance. • Utilize additive manufacturing technologies to realize mechanical concepts while driving engineering improvements and managing technical escalations. • Manage the deployment of firmware updates and software release cycles across operational systems within the Flock ecosystem. • Serve as the vital conduit for communication back to our internal R&D departments, pinpointing tangible enhancements for mechanical, hardware and software systems. • Develop and curate comprehensive technical SOPs and diagnostic documentation to fortify and expand our operational support infrastructure during rapid organizational scaling. • Engage in the direct 'bring-up' and rigorous QA assessment of novel engineering systems to ensure long-term reliability.

• Own the Interventions technical roadmap, driving the strategy for improved clinical data accuracy and the effective closure of clinical care gaps. • Lead the diagnostic precision strategy by optimizing assessment surfacing, implementing member-specific modeling, and advancing the extraction of high-quality evidence from clinical data sources. • Oversee the scaling of Interventions systems to accommodate a rapidly growing member base, including the core data infrastructure overhaul and ensuring ML pipeline stability through decoupling and improved QA environments. • Manage cross-functional partnerships with Clinical Operations, Product, and cross-functional teams’ leadership to ensure technical investments remove clinical bottlenecks and improve plan performance. • Drive the adoption of an AI-powered Software Development Life Cycle (SDLC), leveraging AI tools to accelerate coding, testing, and deployment processes while maintaining stringent code quality and security standards.