• Monitoring and maintaining network infrastructure to ensure optimal performance, reliability, and security across all systems and components. • Troubleshooting complex network issues and coordinating resolution efforts to minimize downtime and service disruptions. • Leading and supporting the resolution of critical technical incidents effectively and efficiently to ensure optimal outcomes. • Providing expertise during incident response and conducting operational reviews to ensure thorough analysis and effective resolution. • Designing, developing, and maintaining alerts, runbooks, dashboards, and monitoring solutions to enhance fault detection and operational visibility effectively. • Developing and maintaining operational tools, automation, and technical documentation to support extensive network infrastructure effectively and efficiently.

Role Description The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements. Key Responsibilities - Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration. - Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools. - Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs. - Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. - Conduct proper maintenance of systems and ascertain compliance with security, safety, and environmental guidelines. - Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes. - Work closely with Tier-I counterparts to resolve and close events/incidents. - Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift. - Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application. - Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC). Qualifications - No previous experience required. - Preferred Networking and Application Certifications from an accredited Trade School or Academy. - Preferred to have one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification. Requirements - Use of the English language in verbal and written communications is a requirement for this position. - Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours. - Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. Benefits - Competitive total compensation. - Flexible/remote work options. - Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

• Work closely with the Mission Lead to run the AN mission • Formulate and set a cohesive strategy • Build a healthy community of member professionals • Ensure marketing and sales teams are equipped with a clear value proposition • Deputize for the Mission Lead when required at meetings and events

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber) • Act on alarms indicating both service-impacting and potential service-impacting issues • Initiate and perform troubleshooting of faults and outages across relevant platforms • Resolve incidents at first line whenever possible, minimizing escalation to second-level support • Take full ownership of incidents and drive them to resolution and restoration • Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting • Ensure accurate and timely documentation during and after incident resolution • Maintain clear and structured communication with internal and external stakeholders during major incidents • Track SLA commitments, follow up on progress, and coordinate resolution across teams • Prepare root cause analysis and outage reports • Act as a SPOC during planned maintenance and outages • Configure and contribute to the development of NOC monitoring tools and processes • Collaborate with internal teams to improve troubleshooting and information sharing