• Design, build, and maintain AI-enabled internal platforms, tools, and integrations supporting cybersecurity compliance operations, client delivery, sales operations, reporting, and governance workflows. • Develop intelligent automation solutions leveraging platforms such as ChatGPT, Gemini, Claude, APIs, workflow orchestration tools, and low-code/no-code automation systems to improve operational scalability and reduce manual effort. • Assist in the design and enhancement of GRC workflows related to frameworks such as CMMC, NIST, ISO 27001, SOC 2, PCI DSS, FedRAMP, and related cybersecurity compliance initiatives. • Create and optimize AI prompts, agent workflows, retrieval systems, and contextual knowledge structures to support operational and client-facing use cases. • Develop dashboards, reporting tools, analytics workflows, and AI-assisted insights using operational data from systems such as HubSpot, Monday.com, Ninety.io, Jira, and other enterprise platforms. • Ensure AI solutions align with organizational security requirements, confidentiality expectations, data governance standards, and applicable compliance obligations. • Partner with leadership, operations, PMO, HR, sales, compliance, and technical teams to identify opportunities for AI-driven improvement and operational modernization.

• Assess existing business processes and identify automation opportunities across retail, hospitality, and distribution operations • Develop and execute an AI and automation roadmap aligned with business objectives • Introduce scalable AI solutions that improve productivity, decision-making, and customer experience • Establish governance, documentation, and best practices for AI adoption across the organization • Design, build, and maintain automated workflows using modern automation platforms • Eliminate repetitive manual tasks and improve operational efficiency • Integrate business systems and data sources to streamline workflows • Continuously monitor, troubleshoot, and optimize automation performance • Build AI-powered tools, assistants, and workflows that support business operations • Leverage platforms such as ChatGPT, Claude, and other AI technologies to improve business processes • Develop knowledge management systems and AI-enabled internal resources • Create reporting and monitoring systems that provide actionable business insights • Build dashboards and reporting frameworks that track automation performance and business impact • Analyze operational and commercial data to identify improvement opportunities • Measure ROI and effectiveness of AI initiatives • Present recommendations and findings to leadership teams • Implement automation initiatives that improve customer engagement and re-engagement • Develop solutions that reduce stockouts and minimize lost sales opportunities • Improve forecasting, inventory visibility, and operational planning • Support initiatives that generate or protect revenue through smarter processes and automation • Partner with executives and department leaders to understand business challenges • Translate business requirements into practical AI and automation solutions • Train and support teams on newly implemented systems and processes • Promote adoption and continuous improvement of AI capabilities across the organization

Role Description We are seeking an experienced AI Automation Specialist to lead the development and implementation of AI-powered systems, workflows, and automation initiatives across the organization. This is a highly autonomous role suited for someone who can identify opportunities, design solutions, and execute projects independently. You will work closely with leadership to streamline operations, improve decision-making, increase revenue opportunities, and reduce inefficiencies through practical AI and automation solutions. Success in this role will be measured not only by operational efficiencies but also by tangible business outcomes such as revenue growth, customer retention, improved inventory management, and reduced operational costs. Key Responsibilities: - AI Strategy & Implementation - Assess existing business processes and identify automation opportunities across retail, hospitality, and distribution operations. - Develop and execute an AI and automation roadmap aligned with business objectives. - Introduce scalable AI solutions that improve productivity, decision-making, and customer experience. - Establish governance, documentation, and best practices for AI adoption across the organization. - Workflow Automation & Process Optimization - Design, build, and maintain automated workflows using modern automation platforms. - Eliminate repetitive manual tasks and improve operational efficiency. - Integrate business systems and data sources to streamline workflows. - Continuously monitor, troubleshoot, and optimize automation performance. - AI Systems Development - Build AI-powered tools, assistants, and workflows that support business operations. - Leverage platforms such as ChatGPT, Claude, and other AI technologies to improve business processes. - Develop knowledge management systems and AI-enabled internal resources. - Create reporting and monitoring systems that provide actionable business insights. - Business Intelligence & Analytics - Build dashboards and reporting frameworks that track automation performance and business impact. - Analyze operational and commercial data to identify improvement opportunities. - Measure ROI and effectiveness of AI initiatives. - Present recommendations and findings to leadership teams. - Revenue & Commercial Impact - Implement automation initiatives that improve customer engagement and re-engagement. - Develop solutions that reduce stockouts and minimize lost sales opportunities. - Improve forecasting, inventory visibility, and operational planning. - Support initiatives that generate or protect revenue through smarter processes and automation. - Stakeholder Collaboration - Partner with executives and department leaders to understand business challenges. - Translate business requirements into practical AI and automation solutions. - Train and support teams on newly implemented systems and processes. - Promote adoption and continuous improvement of AI capabilities across the organization. Qualifications - 3–5 years of professional experience in AI, automation, systems implementation, business process improvement, or related fields. - Formal qualifications in Computer Science, Information Systems, Data Analytics, Engineering, or a related discipline. - Experience working within established companies and structured business environments. - Proven experience building automation solutions that deliver measurable business outcomes. - Strong understanding of AI technologies, large language models, and automation platforms. - Experience with workflow automation tools such as Zapier, Make, Power Automate, or similar platforms. - Strong analytical and problem-solving capabilities. - Excellent communication and stakeholder management skills. - Ability to work independently and build systems from the ground up. - Experience working remotely with international teams. Requirements - This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. - This is a remote role that will be set up as an independent contractor engagement. - Successful candidates will be expected to disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Role Description The Digital & AI Platforms organization at World Wide Technology is hiring a Client Solutions Director (CSD) to lead delivery of strategic digital and AI programs, build and strengthen client relationships, and grow our footprint in key accounts. The CSD will partner with senior-level client stakeholders in both business and technology roles, and lead WWT teams spanning software engineering, AI/ML engineering, design, and product, among others, to shape and execute the right solution. Success means profitable engagements, long-lasting client relationships, and outcomes that earn the next opportunity. - Own key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth. - Build and grow partnerships with clients (C-suite/VP level) across both business leadership and engineering/technology leadership. - Define and oversee client relationship management within the program team. - Join sales team to close contracts, leading functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy. - Partner with Sales to navigate the client organization to build new relationships, broaden areas of impact, and open doors to new opportunities. - Operate as ultimate business consultant to the client, bringing industry expertise and thought leadership. - Oversee Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes. - Own the program strategy and shape the solutions we provide to our clients. - Serve as the primary account-level financial lead and hold accountability in meeting project budget expectations and growth goals. - Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, and escalations are made as needed. - Coach and mentor program leads and drive team health. - Serve as the ultimate lead of the client program, taking accountability for account health and business performance. - Operate as the most senior lead of the client program (encompassing multiple projects within it), and coordinate and escalate within WWT as needed. - Provide regular status and financial reporting to WWT leadership. - Lead and coordinate across internal organizational lines, ensuring we present as one unified team to the client. - Identify and pursue opportunities that create additional value for clients and WWT. - Proactively identify opportunities for new projects and pursue those, through defining a clear proposal, navigating the client’s organization to pitch to key buyers, leading a pursuit team, and more. - Identify new ways to align WWT offerings to support the client’s strategic goals. Qualifications - 15+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing consultant at the Sr. Manager or Director level. - Proven track record of establishing and growing high-value relationships and partnerships with clients. - Experience presenting/pitching strategic recommendations and complex concepts to C-level executives or business owners. - Experience leading digital transformation programs such as AI/ML and GenAI, data platforms and analytics, custom software development (web, mobile, APIs, microservices), and modernization of legacy systems. - Highly skilled at leading diverse cross-functional teams to create, implement and evolve technical solutions to drive tangible, measurable client results. - Working knowledge of modern software delivery and experience leading software engineering teams. - Experience working at a digital consultancy, software product company, or technology-led agency. - Held responsibility for project financials/budget and understanding P&L. Requirements - Travel as needed to client and WWT sites (approximately 15% or less). - Bachelor’s degree in a relevant field. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.