• Own the day-to-day performance of a team of Data Associates across classification, attribution, and product-catalog workflows. • Coach associates from task-executors into data-driven critical thinkers. • Act as the first line of defense for quality, throughput, and SLAs. • Operate within the operating plan set by your Manager, run it relentlessly on the floor. • Surface insights and improvement ideas that make the plan better. • Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks. • Serve as the first point of escalation for workflow or process-related issues. • Conduct regular quality reviews and provide actionable feedback. • Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes. • Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets. • Train new hires and ensure associates are up to date on classification guidelines, tools, and processes. • Report team status, coverage, productivity, and quality metrics to management. • Foster a culture of accountability, collaboration, and continuous improvement. • Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements. • Maintain 98%+ accuracy in ad classification, attribution, and catalog updates.

• Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre • Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes • Coordinate hotel, villa, transportation, dining, and experience reservations • Research and compare supplier availability, rates, and travel options • Monitor upcoming departures and proactively identify operational issues before they impact clients • Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages • Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics • Support active travelers during schedule changes, disruptions, and other operational matters • Assist with travel documentation and visa-related research • Generate and track client invoices • Reconcile supplier payments and commission records • Maintain accurate booking records and documentation within CRM systems • Support reimbursement processing and travel-related accounting tasks • Ensure all records are accurate, organized, and up to date • Build and maintain strong relationships with travel suppliers and service partners • Coordinate confirmations, payments, special requests, and operational follow-ups • Maintain supplier databases and booking records with a high level of accuracy

Role Description We are looking for an experienced and driven Vice President of Operations to serve as a strategic partner to the CEO and lead operational excellence across the organization. This individual will play a critical role in driving operation excellence across departments, implementing scalable improvements in work processes, and leveraging automation and AI-driven tools to drive productivity, efficiency and organizational performance. Responsibilities - Lead and optimize operational processes across multiple departments to improve efficiency, scalability, and organizational performance - Review and assess workflows across operations, identify inefficiencies and implement AI-powered tools and automation solutions to optimize workflows and productivity - Build and own the business analytics function, establishing KPIs, dashboards, and executive reporting systems that provide actionable insights - Lead enterprise-wide operational initiatives and special projects that support company growth, operational scalability, and market expansion - Serve as an operational partner to the CEO, helping translate strategic priorities into execution plans and measurable outcomes Qualifications - A Bachelor’s degree - 10+ years of experience in technology and business operations, with a strong track record of delivering operational excellence. EdTech experience is a plus! - 8+ years of management experience, including leading large, cross functional teams of 20+ members - Demonstrated success implementing AI, automation, and technology solutions that deliver measurable business impact - Strong expertise in business intelligence, analytics, KPI development, dashboard creation, and executive reporting - Experience partnering directly with CEO and senior leadership teams on strategic and operational initiatives - Experience in fast-growing, international organizations - Proven ability to influence and drive execution across all levels of the organization - Highly proactive, detail-oriented, and results-driven Benefits - A competitive compensation. - Your work will directly impact STEM teaching and learning. - Opportunity to work with global teams and in an environment that promotes innovation and collaboration. - Our strong promotion from within culture draws a clear path to advance your career with us.

Role Description The Operations Analyst supports PeakMade’s FP&A team by analyzing operational and financial performance across our property portfolio. This role serves as a critical bridge between Finance, Operations, Accounting, and Property teams—translating financial results into actionable insights that drive smarter budgeting, forecasting, and strategic decision-making. The ideal candidate brings a strong foundation in student housing operations, paired with an analytical mindset and the ability to communicate complex data clearly to stakeholders at all levels. What You’ll Do: - Financial Planning & Analysis - Support the annual budgeting process, monthly forecasting cycles, and long-range financial planning for assigned properties and operational departments. - Prepare monthly variance analyses comparing actuals vs. budget, prior forecast, and prior year performance, with clear narrative explanations for key drivers. - Consolidate and validate assumptions submitted by property teams during budgeting and forecasting cycles to ensure accuracy and consistency. - Assist with rate-setting analysis and revenue optimization initiatives in partnership with Operations and Revenue Management. - Prepare CAM (Common Area Maintenance) calculations for properties with retail tenants. - Operational Reporting & Analysis - Analyze property-level performance data, including occupancy trends, leasing velocity, payroll, utilities, concessions, and operating expenses. - Build and maintain financial models, operational KPI dashboards, and standardized reporting templates to support leadership decision-making. - Improve reporting automation and process efficiencies leveraging Excel, Power BI, or other financial and BI tools. - Ensure data integrity across reporting systems and collaborate with Accounting during month-end close processes. - Cross-Functional Collaboration & Strategic Support - Partner with Operations leadership to proactively identify financial risks, operational opportunities, and cost-saving initiatives. - Support ad hoc financial analyses requested by executive leadership and cross-functional teams. - Serve as a knowledgeable resource for property teams navigating budgeting tools, reporting systems, and financial processes. Qualifications - 2+ years of experience in property management, student housing, or real estate operations. - Experience with student housing leasing cycles, turn seasons, and occupancy management. - Advanced Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data modeling). - High attention to detail with strong analytical, critical thinking, and organizational skills. - Excellent written and verbal communication skills, with the ability to present financial findings to non-finance audiences. - Ability to manage multiple priorities simultaneously in a fast-paced, deadline-driven environment. Requirements - Bachelor's degree in Finance, Accounting, Economics, or Business Administration (preferred, not required). - 1+ years of experience in financial planning, budgeting, or forecasting (preferred, not required). - Experience with Adaptive Insights, Entrata, Power BI, or comparable BI/FP&A platforms (preferred, not required). - Experience preparing variance analysis reports (actuals vs. budget/forecast) (preferred, not required). - Familiarity with property management financial metrics (NOI, occupancy rate, CAM reconciliation) (preferred, not required). - Genuine interest in financial analysis, business operations, and strategic planning within real estate or property management (preferred, not required). Benefits - Competitive base salary with annual bonus potential. - Medical, dental, and vision insurance. - Up to 12 weeks paid parental leave + one year of diapers, on us. - 15 Days of PTO + 2 additional "Wellbeing Days" — because rest matters. - 401(k) with 5% company match. - Remote work environment. - Wellness initiatives, healthy team competitions, and virtual yoga through Peak's LiveWell program. - A culture that invests in your growth — with clear paths to leadership. - Additional rewards and recognition.