Role Description Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. - Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. - Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. - Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications - Dedication to delivering exceptional customer service experiences. - Strong communication and interpersonal skills. - Ability to lead and inspire teams to achieve outstanding results. - Desire to pursue professional growth and development while maintaining a healthy work-life balance. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Lead delivery strategy and operating plan for all programs in your portfolio, ensuring campaigns are architected to meet client goals before a single execution step begins • Translate strategic objectives into executable delivery plans, team structures, timelines, and workflows • Own the governance model for each account — defining meeting cadence, decision rights, escalation paths, and communication protocols at program launch • Develop and maintain resourcing plans across your book of business, ensuring CS Managers and Coordinators are deployed appropriately against program complexity, phase, and client tier • Get in the weeds to ensure the following are consistently completed with high quality: delivery plan and resourcing plan, governance model and meeting cadence, escalation and risk mitigation plans, standards, playbooks, and templates • Review and approve all client-facing communications, presentations, and strategic deliverables before they go out — consistency, accuracy, and quality are non-negotiable • Maintain oversight of program execution from planning through launch and ongoing optimization • Ensure post-QBR action items are clearly defined, assigned, and completed • Own a portfolio of pharmaceutical accounts with full accountability for retention, expansion, and program health — including clients with $5-10M+ in annual business • Act as a strategic consultant to client stakeholders — translating brand imperatives into program design recommendations, not just execution plans • Develop annual account growth plans aligned to client brand and portfolio strategy, identifying expansion opportunities proactively • Lead QBRs, presenting campaign analytics, operational performance, and recommended optimizations with a clear point of view — not just a data recap • Own the brand-level health and retention plan, including proactive risk identification, mitigation planning, and follow-through on all post-QBR action items • Display deep understanding and ownership of the full MLR submission and approvals process, serving as the internal expert on content guardrails and platform functionality • Partner with Business Development on upsell and cross-sell opportunities, contributing directly to revenue growth targets • Manage and mentor a team of CS Managers and Coordinators, holding the team accountable to delivery standards while actively developing their strategic and consultative capabilities • Lead cross-functional collaboration across Sales, Operations, Product, and Data to design and deliver integrated solutions — not just coordinate handoffs • Serve as the internal voice of your accounts, contributing client feedback and market insight to Product roadmap prioritization and department-level initiatives • Lead escalation management and issue resolution across delivery, operations, and client concerns — proactively, before they reach the client

Role Description We are looking for dependable, motivated individuals to support members as they explore their available benefit options. This is a remote opportunity for someone who enjoys helping people, communicating clearly, and building a long-term career. - Speak with members by phone or video - Explain benefit options in a simple and professional way - Answer questions and provide helpful guidance - Review available programs based on member needs - Follow up and maintain accurate information Qualifications - Friendly and professional - Comfortable speaking with people - Organized and self-motivated - A strong communicator - Able to work well independently and with a team - Interested in growth and advancement Benefits - Step-by-step training - Ongoing mentorship - Weekly pay - Bonus opportunities - Residual income potential - Remote work flexibility - Travel incentives

Role Description The Senior Account Manager (Relationship Executive) plays a critical role in driving client success by building solid, trusted partnerships and delivering strategic value across a portfolio of employer clients. The Senior Account Manager is responsible for client growth, retention, and satisfaction through proactive relationship management, strategic guidance, and operational excellence. This role serves as the primary point of contact for employer clients, consultants, and internal partners, ensuring seamless delivery of Optum Financial solutions across products such as HSA, HRA, FSA, COBRA, and Direct Bill. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Client Relationship Management: - Serve as the primary strategic advisor and point of contact for assigned clients, consultants, and vendors. - Build and maintain solid, long-term relationships based on trust, responsiveness, and results. - Account Growth & Retention: - Drive client retention and identify opportunities for growth within existing accounts. - Deliver insights, recommendations, and proactive strategies aligned to client goals. - Service Delivery & Execution: - Oversee delivery of contracted services, ensuring performance meets or exceeds expectations. - Partner cross-functionally with internal teams and external vendors to execute client initiatives. - Operational & Strategic Support: - Provide education, guidance, and problem resolution across all applicable products. - Lead issue resolution with urgency and accountability, ensuring positive client outcomes. - Communication & Thought Leadership: - Tailor communications to client needs, including industry updates, product enhancements, and performance insights. - Act as a subject matter expert and trusted advisor on Optum Financial solutions. Qualifications - 5+ years of experience in client services, account management, relationship management, or customer success. - 3+ years of experience managing client relationships with accountability for service delivery, issue resolution, and client satisfaction. - Experience serving as a primary contact for clients and partnering across internal teams to support client needs and deliver solutions. - Experience managing multiple priorities, navigating escalations, and driving resolution in a fast-paced environment. - Proven ability to communicate effectively with clients, consultants, and internal stakeholders. Requirements - Experience supporting healthcare, financial services, or employer benefit-related products. - Experience working with benefit administration offerings such as HSA, HRA, FSA, COBRA, Direct Bill, or similar products. - Experience using Salesforce or comparable CRM tools. - Experience supporting client retention, growth, and strategic account planning. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.