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Juniper Square

Where partnerships drive potential.

Senior Director, Fund Administration – Core IS

AdministrationAdministrationFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

2 days ago

Salary

$165K - $210K / year

Seniority

Senior

Bachelor Degree15 yrs expEnglish

Job Description

Senior Director, Fund Administration – Core IS

Juniper Square

• Own end-to-end accountability for Investor Services delivery across a portfolio of the firm's largest and most complex client relationships, including major enterprise engagements requiring white-glove coordination and executive-level partnership. • Lead, develop, and hold accountable a team of Directors and their globally distributed organizations spanning investor onboarding, AML compliance, treasury operations, CRM administration, and investor portal delivery. • Design and execute the organizational structure, staffing model, and capability roadmap required to absorb significant new business volume without sacrificing service quality or team health. • Build and maintain a rigorous quality assurance framework across Investor Services — defining standards, audit mechanisms, and feedback loops that give leadership visibility into operational health and give clients confidence in our execution. • Own the strategic relationship with key enterprise clients, serving as an executive escalation point and a proactive thought partner on how Juniper Square can better serve their evolving needs. • Drive cross-functional alignment with Product, Fund Accounting, Customer Success, Sales, and Compliance to ensure the operating model keeps pace with platform development and market commitments. • Lead workforce planning across a large, globally distributed organization — including headcount modeling, geographic footprint decisions, and succession planning for critical leadership roles. • Establish and own the KPI framework for Investor Services, translating operational data into insights that inform resourcing decisions, client conversations, and strategic planning at the executive level. • Identify and lead initiatives to improve automation, workflow efficiency, and controls — especially in high-volume, high-stakes areas like LP onboarding and capital event processing. • Represent Investor Services in firm-wide strategic discussions, contributing operational perspective and market intelligence to product, go-to-market, and leadership planning.

Job Requirements

  • 15+ years of experience in investor services at a fund administrator
  • 10+ years of experience leading managers, including demonstrated experience building and scaling multi-tiered leadership organizations across geographies.
  • Deep operational expertise across the investor lifecycle — including LP onboarding, AML/KYC, capital activity, treasury workflows, CRM systems, and investor portal management.
  • Proven track record leading complex, high-stakes client engagements at an enterprise scale, including direct accountability for executive-level client relationships.
  • Experience owning organizational design — not just managing headcount, but building the structure, roles, and processes a growing business needs before it feels the pain of not having them.
  • Demonstrated ability to build and operate quality assurance programs that surface operational risk, drive accountability, and improve outcomes at scale.
  • Comfortable operating across private equity, venture capital, private credit, and real asset fund structures across multiple jurisdictions.
  • Strong executive presence with the communication skills to operate credibly with sophisticated clients, internal leadership, and distributed teams simultaneously.
  • Data-driven decision-maker with experience translating operational metrics into strategic action.
  • Proven ability to lead through ambiguity, build structure in a fast-moving environment, and hold a high standard without defaulting to rigidity.

Benefits

  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Flex Time Off in addition to company paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Freedom to customize your work and technology setup as you see fit
  • Professional development stipend
  • Monthly work from home wellness stipend while we're all remote
  • Mental wellness coverage including live coaching and therapy sessions

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