Role Description The Authorizations Coordinator is responsible for managing the end-to-end prior authorization and referral process for patient services. This role ensures that authorization requests are accurately initiated, tracked, followed up on, and completed in accordance with payer requirements, medical policies, and client expectations. The ideal candidate has experience in prior authorizations, medical billing, or revenue cycle management, with strong attention to detail, excellent communication skills, and the ability to manage a high-volume workload in a remote environment. Key Responsibilities - Receive, review, and process prior authorization and referral requests accurately and in a timely manner. - Initiate, track, and follow up on authorization requests from submission through final determination. - Review patient cases, medical documentation, CPT codes, ICD-10 diagnosis codes, and payer requirements to determine authorization needs and likely outcomes. - Verify patient demographics, insurance eligibility, benefits, referral requirements, and coverage details. - Obtain, review, and enter insurance authorizations and referrals prior to patient services. - Work within EMRs, payer portals, and authorization platforms such as Availity or similar systems. - Communicate with provider offices, physicians’ offices, insurance representatives, and internal teams to gather required documentation and resolve authorization issues. - Assist patients, when appropriate, with collecting supporting documents needed for authorization processing. - Maintain accurate logs of open cases, pending documents, payer follow-ups, action items, and case outcomes. - Monitor authorization status and follow up with insurance companies to prevent delays in patient care or claim processing. - Identify and escalate issues related to denials, missing documentation, payer discrepancies, or authorization delays. - Respond to emails, phone calls, and internal messages in a timely and professional manner. - Support benefit verification tasks for patients and clients as needed. - Assist with customer service calls and route inquiries appropriately. - Maintain productivity expectations, including daily or weekly case submission and follow-up targets. - Perform other duties as assigned. Qualifications - 1–3+ years of experience in prior authorizations, medical billing, revenue cycle management, or a related healthcare administrative role. - Strong knowledge of insurance verification, benefits, referrals, payer requirements, and authorization workflows. - Experience using EMRs, payer portals, and authorization platforms such as Availity or similar tools. - Familiarity with CPT coding, ICD-10 diagnosis codes, and medical documentation review. - Understanding of payer policies, authorization requirements, denial scenarios, and follow-up processes. - Ability to accurately verify patient demographics, insurance eligibility, benefits, and required documentation. - Proficiency in Microsoft Office tools, including Excel, Outlook, and Teams. - Comfortable working with general workflow tools, web browsers, softphone systems, and healthcare technology platforms. - Ability to manage high-volume case loads while meeting submission targets and deadlines. - Strong written and verbal communication skills. - Excellent organizational skills and attention to detail. - Ability to assess problem areas, identify root causes, and resolve issues effectively. - Strong time management and prioritization skills, especially when handling urgent versus routine cases. - Ability to multi-task in a fast-paced environment. - Customer and client-focused approach with a commitment to responsiveness and service quality. - Ability to work full-time during regularly scheduled business hours, with additional hours as needed. - Ability to work from home with integrity, accountability, and professionalism. Key Competencies - Attention to Detail — Ensures accuracy in coding, benefits verification, documentation, and authorization submissions. - Time Management — Prioritizes urgent and routine cases effectively while maintaining productivity. - Problem-Solving — Identifies issues related to denials, missing documentation, payer discrepancies, and authorization delays. - Communication — Interacts professionally with provider offices, insurance representatives, patients, and internal teams. - Customer/Client Focus — Maintains high-quality service and responsiveness across all communication channels. - Accountability — Takes ownership of assigned cases and follows through until completion.

Role Description Under limited supervision of the AVP Network Infrastructure, maintain and monitor reliability, performance, and security of the Credit Union’s computer systems and networking equipment to ensure corporate productivity. Maintains the security and availability of the systems that are used to serve the member. Evaluates new technology that can be used to provide increased efficiency, productivity or achieve compliance for the organization. - Maintain network by monitoring circuit status and network performance and installing upgrades and patches. - Resolve vulnerability assessments in a punctual manner. - Monitor network equipment logs to determine impending failures. - Authorized to contact vendor (under maintenance agreement) to replace component equipment such as hard drives, circuit boards and network appliances. - Use network management tools to identify network traffic and recommend solutions to optimize network performance. - Troubleshoot and resolve technical issues and cause. - Design/plan for expansion or enhancement of network infrastructure. - Troubleshoot network hardware or software issues. - Analyze problem, identify the cause and resolve the problem in a timely manner. - Consult with vendor technicians and/or IT leadership when necessary. - Support projects as a contributing member of various project teams. - Manage time and productivity to ensure projects stay within time and cost constraints. - Maintain users and security controls for local and remote network access. - Maintain log for patches, upgrades, maintenance and repairs. - Support disaster recovery and business continuity. - Assist with the ongoing testing of systems and data restores to ensure optimal processes are in place in case of disaster. - Participate in routine disaster recovery and business continuity exercises. - Replace network equipment and install new network equipment as necessary. - Inventory network support contracts to ensure current licenses are in place. - Support and participate in continuous improvement activities. - Represent the Credit Union in a positive professional manner. - Maintain member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications - 3 to 5 years progressive experience in network support and analysis. - Solid knowledge of TCP/IP protocols and the OSI model, Windows server suite, exchange network and network security. - Must have working knowledge and understanding of network architecture. - Exceptional interpersonal skills, with a focus on listening and questioning skills. - Excellent verbal and written communication skills. - Excellent diagnosis and troubleshooting skills. Requirements - 2 + years’ experience in network management, 5 + years’ overall experience in IT field. - Working knowledge of SD-WAN devices (Silverpeak preferred). - Cisco switching and routing. - VPN and Firewall devices (Cisco ASA and Fortinet preferred). - Wireless access points and VPN devices (Meraki preferred). - Ability to conduct research into a wide range of computing issues as required. - Ability to absorb and retain information quickly. - Ability to present ideas in user-friendly language to non-technical staff and end-users. - Cisco CCNA, Microsoft MCSE certification. Education - BS Computer Science or equivalent combination of formal education and work experience. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement Pay Scale - Alaska: - Min - $44.13/hr - Mid - $55.17/hr - Max - $66.20/hr

• Contract Management & Customer Outreach • Maintain and manage the company’s master contract audit database. • Identify active customers with unsigned, expired, or missing agreements. • Conduct daily outreach via phone and email to obtain signed agreements. • Utilize approved scripts, templates, and communication workflows. • Track contract completion progress and maintain performance scoreboards. • Document all customer interactions and contract statuses within Salesforce. • Manage DocuSign workflows related to account ownership transfers. • Ensure agreements are properly executed, filed, and recorded. • Upload finalized documents to Google Drive and update Salesforce records. • Coordinate with Sales and Field Service teams to ensure contract completion during account setup. • Serve as the first point of contact for routine contract-related inquiries. • Answer questions regarding contract terms, renewals, rates, and standard agreement provisions. • Follow established SOPs and escalation procedures. • Escalate complex or high-risk matters to leadership when appropriate. • Monitor contract execution status, renewals, and pending signatures. • Maintain organized digital contract records and account folders. • Ensure Salesforce data remains accurate and up-to-date. • Properly categorize accounts to support reporting, audits, and operational planning. • Partner with Customer Success, Sales, and Field Service teams to resolve account issues. • Support leadership with contract reporting and data accuracy initiatives. • Assist with integrating contracts and records from acquired businesses. • Participate in outbound collections activities for past-due accounts. • Document all outreach efforts and outcomes within Salesforce. • Support the transition of collections responsibilities to the Receivables team as processes mature.

Role Description The role involves managing contracts, customer outreach, and supporting various internal processes. Key responsibilities include: - Contract Management & Customer Outreach: - Maintain and manage the company’s master contract audit database. - Identify active customers with unsigned, expired, or missing agreements. - Conduct daily outreach via phone and email to obtain signed agreements. - Utilize approved scripts, templates, and communication workflows. - Track contract completion progress and maintain performance scoreboards. - Document all customer interactions and contract statuses within Salesforce. - Account Transfers & Agreement Execution: - Manage DocuSign workflows related to account ownership transfers. - Ensure agreements are properly executed, filed, and recorded. - Upload finalized documents to Google Drive and update Salesforce records. - Coordinate with Sales and Field Service teams to ensure contract completion during account setup. - Internal Contract Support: - Serve as the first point of contact for routine contract-related inquiries. - Answer questions regarding contract terms, renewals, rates, and standard agreement provisions. - Follow established SOPs and escalation procedures. - Escalate complex or high-risk matters to leadership when appropriate. - Compliance & Documentation: - Monitor contract execution status, renewals, and pending signatures. - Maintain organized digital contract records and account folders. - Ensure Salesforce data remains accurate and up-to-date. - Properly categorize accounts to support reporting, audits, and operational planning. - Cross-Functional Collaboration: - Partner with Customer Success, Sales, and Field Service teams to resolve account issues. - Support leadership with contract reporting and data accuracy initiatives. - Assist with integrating contracts and records from acquired businesses. - Collections Support (Transitional Responsibility): - Participate in outbound collections activities for past-due accounts. - Document all outreach efforts and outcomes within Salesforce. - Support the transition of collections responsibilities to the Receivables team as processes mature. Success in This Role: You will thrive in this position if you: - Take pride in accuracy and organization. - Are comfortable managing multiple priorities simultaneously. - Communicate professionally and confidently with customers. - Enjoy creating order from complexity. - Take ownership without needing constant direction. - Consistently demonstrate strong Attitude, Effort, and Skill. Qualifications - Proven experience in contract administration, account management, customer success, or a similarly detail-driven administrative role. - Strong written and verbal English communication skills. - Experience managing large volumes of documentation with a high degree of accuracy. - Ability to work independently, prioritize effectively, and take ownership of processes from start to finish. - Excellent judgment regarding when to resolve issues independently and when to escalate. - Experience using Salesforce or a comparable CRM system. - Experience with DocuSign or similar electronic signature platforms. - Strong organizational and documentation skills. - Coachable, adaptable, and committed to continuous improvement. - Collaborative mindset with the ability to work cross-functionally with multiple departments. Preferred Qualifications - Experience supporting contract compliance, renewals, or customer agreements. - Background in customer success, service operations, or account administration. - Experience maintaining audit logs, compliance documentation, or contract repositories. Benefits - Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. - Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. - Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. Application Process As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page). Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps. Please treat this recording as you would a real interview: - Come prepared and make sure you’re clearly visible on camera. - Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection. - We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.