• Managing and organizing the CEO's inbox, calendar, meetings, reminders, notes, and follow-ups — ensuring nothing important falls through the cracks and his time is always protected and well-used. • Capturing open loops, ideas, commitments, and action items — and turning vague or half-formed inputs into clear, organized next steps with owners, deadlines, and priorities attached. • Building and maintaining simple, practical systems around the CEO — trackers, decision lists, weekly briefs, follow-up rhythms, and project status updates — so he always has a clear picture of what needs his attention. • Categorizing and prioritizing projects by owner, deadline, status, and decision needed — helping the CEO decide what should be active, delegated, deferred, escalated, or removed from his plate entirely. • Following up proactively with internal team members, vendors, partners, candidates, attorneys, and other stakeholders — keeping commitments on track and moving things forward even when the CEO is focused elsewhere. • Leading or fully owning certain projects and strategic initiatives from start to finish — gathering context, coordinating the right people, and driving to completion with minimal direction. • Preparing concise summaries, meeting briefs, recaps, and recommendations that help the CEO make faster, better-informed decisions. • Protecting the CEO's focus and tactfully pushing back when he is the bottleneck — comfortable managing up and respectfully challenging a senior leader when the situation calls for it. • Coordinating work across marketing, sales, hiring, legal and vendor follow-up, internal operations, product initiatives, and other strategic projects as needed.

Role Description Supports the Medical Management department at SCAN by responding to provider calls and faxes, entering inpatient and related data into the case management system (CCMS), authorizing SCAN services under the direction of clinical staff and supporting the Medical Management clinical staff in securing information needed to ensure the delivery of quality care and services to SCAN members. You Will: - Support the authorization, monitoring and the processing of claims for inpatient and outpatient services by entering data into designated system and triaging events per department guidelines. - Maintain data entry requirements by following established workflows and departmental policies and procedures. - Verify member data by researching eligibility, member participation in SCAN Care Management Programs, benefits, network provider status, contracts and division of financial responsibility (DOFR). - Maintain telephone standards by answering calls within established turnaround times. - Serve as a resource for internal and external customers by ensuring services are provided within the benefit plan and utilizing contracted providers; work to develop a collaborative partnership with our network providers. - Ensure effective working relationships with providers by interacting in an appropriate, timely, professional manner, and promptly reporting any problems or issues. - Maintain the member‘s right to privacy and protect SCAN operations by keeping information confidential. - Utilize department desktop procedures, workflows, job aids and training material; identify barriers and bring to the attention of the supervisor/manager. - Communicate effectively with members by providing appropriate and timely information and by showing courtesy and respect each member, their caregivers and/or representatives. - Adhere to all quality, compliance and regulatory standards to achieve HCS and SCAN outcomes. - Contribute to team effort by accomplishing related results as needed. - Actively support the achievement of SCAN’s Vision and Goals. - Other duties as assigned. Qualifications - High School Diploma or equivalent required. Associate’s Degree or equivalent experience preferred. - 3+ years of medical experience in a managed care environment is preferred. - Proficiency with data entry required. - ICD-9, CPT coding experience preferred. - Knowledge of medical terminology is required. - Utilization Management experience is required. - Excellent communication skills; primarily telephonic required. - Working knowledge of Medicare and Medi-Cal guidelines preferred. - Strong organizational skills and the ability to prioritize. - Ability to multitask and work with limited supervision. - Ability to work well in a fast-paced and dynamic environment. - Ability to provide professional customer service. - Proficient in MS Office. Benefits - Base salary range: $20.14 to $27.77 per hour - Remote Work Mode - An annual employee bonus program - Robust Wellness Program - Generous paid-time-off (PTO) - Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday - Excellent 401(k) Retirement Saving Plan with employer match - Robust employee recognition program - Tuition reimbursement - An opportunity to become part of a team that makes a difference to our members and our community every day!

• Provide high-level administrative support to senior leadership • Manage complex calendars and coordinate meetings • Arrange domestic and international travel • Prepare expense reports and handle confidential information • Support a variety of administrative and operational initiatives

• Post & Comment Tracking — Track all posts and comments from the group daily, using moderator-flagged posts as your starting point. • Maintain clean, structured records of all community activity for downstream reporting and trend analysis. • Moderation QA — Complete the daily FB Moderator QA checklist (approx. 1+ hour/day), reviewing shift records for completeness and flagging gaps. • Help ensure moderation quality stays consistent as the community scales. • Build toward cross-training as a backup moderator for coverage gaps. • Data Categorization & Reporting — Pull monthly exports of group statistics and engagement data from Facebook. • Clean, categorize, and upload data into Notion following established taxonomy. • Support the Social Health Dashboard by ensuring the right data flows into the right places. • Maintain organized archives of removed posts in formats digestible for leadership. • Growth & Initiative Tracking — Own weekly Growth Tracking — pulling in member data, post volume, and relevant moderator notes. • Compile post and data collections for specific initiatives (launches, giveaways, new products) with full impact views. • Flag emerging trends or patterns you notice in community activity. • Administrative Support — Assist with post scheduling, SH approval housekeeping, and ClickUp/Notion organization as needed. • Support the FB Health Dashboard as it develops.