• Support product operations and enhancement • Optimize product processes, monitor performance, and identify opportunities for continuous improvement. • Partner with cross-functional teams to prioritize and implement enhancements that align with business goals. • Use data, feedback, and product context to help inform recommendations and decisions • Support new and existing clients by troubleshooting issues and ensuring timely resolution • Assist new product launches and activation activities such as user onboarding, enrollment, etc. • Ensure clients and internal teammates have the information and resources needed to use Evio products effectively • Independently organize, plan, and manage project milestones using project management tools. • Track progress, dependencies, risks, to keep work moving forward • Engage internal and external stakeholders early and often to promote alignment on organizational goals. • Define and document product requirements with an intense focus on alignment with business and customer needs. • Maintain and update requirements throughout the ideation, design, and build phases of the product lifecycle.

• Analyze user behavior across key product funnels: registration, deposit, betting activity, withdrawals, bonuses, and retention; • Monitor key product KPIs such as conversion, retention, churn, LTV, session activity, user engagement, and revenue; • Prepare product and business reports to identify which features, mechanics, or user flows drive engagement and revenue; • Validate product hypotheses and help define the analytical approach to evaluate their impact; • Analyze A/B tests and experiments, evaluate results, and provide clear conclusions and recommendations; • Segment users and analyze cohorts by behavior, value, lifecycle stage, activity level, VIP potential, or risk patterns to support product and CRM decisions; • Investigate drops or anomalies in product and business metrics and identify possible reasons behind changes; • Independently structure analytical tasks, clarify business questions, define success metrics, and choose the right analytical approach; • Work closely with Product, CRM, Marketing, Anti-Fraud, and other business teams to translate analytical findings into product and business recommendations.

Role Description We’re looking for a Senior/Staff Product Analyst to join our Financial Services team in Canada. This role sits at the intersection of Product Analytics, Decision Science, and Product Strategy. You will partner closely with Product, Engineering, and business leadership to help shape the future of Capital through data-driven decision making. For Capital to succeed, many of our most important product and business decisions depend on balancing complex trade-offs across: - Pricing - Conversion - Offer volume - Losses - Profitability We’re looking for someone who can operate as a strategic thought partner, not simply answer predefined questions, but help determine: - What problems we should solve, and the right way to design and implement solutions - Defining and measuring success across product, merchant, and business outcomes - Optimizing for both merchant success and business performance, balancing growth, risk, and operational tradeoffs What you’ll be doing: - Partner with Product and Engineering leaders to influence product strategy through deep analytical insights and decision frameworks - Lead ambiguous and high-impact analytical initiatives end-to-end, from problem definition through recommendation and implementation - Build analytical models and frameworks that optimize trade-offs across risk, pricing, conversion, profitability, and customer outcomes - Design and evaluate experiments, including pricing and conversion optimization initiatives - Translate complex business problems into structured analytical approaches and measurable success criteria - Identify product opportunities, operational inefficiencies, and strategic insights through deep analysis of large-scale transactional and product datasets - Deliver executive-level recommendations and influence roadmap decisions using data - Collaborate cross-functionally with Product, Engineering, Finance, and GTM teams to operationalize data-informed decisions Qualifications - Advanced SQL and strong analytical skills working with large-scale product or transactional datasets - Python for analytics, experimentation, statistical analysis, or modeling - Product analytics, experimentation, and decision science methodologies - Building analytical frameworks that drive business and product decisions - Leading cross-functional analytical initiatives independently - Translating ambiguous business questions into structured analysis and actionable recommendations - Strong communication and stakeholder management skills, with the ability to influence Product and Engineering teams - Data visualization and storytelling experience using tools such as Looker, Tableau, or similar BI platforms - Experience working within product organizations at technology or fintech companies Requirements - Experience in fintech, lending, payments, or risk-related domains (nice to have) - Experience in Data Science, predictive modeling, or optimization problems (nice to have) Benefits - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families

Role Description We are hiring an eBusiness Product Analyst on our Document Management Administration team at BCBST! In this role, you will serve as a Product Owner supporting EDI front-end electronic transactions, with a strong focus on healthcare claims as they move into adjudication processes. You’ll act as a key connector between business stakeholders and EIT, gathering and refining requirements, translating business needs into system criteria, and ensuring alignment from concept through execution. Day-to-day, you’ll dive deep into data to uncover insights, identify opportunities for process improvement, and communicate findings clearly to drive decision-making. Your work will directly influence the efficiency and accuracy of critical transaction flows, helping to ensure seamless operations across the organization. Note: This is a remote, work-from-home position aligned to Eastern Time hours. This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office. Sponsorship is not available for this role. Qualifications - Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment. - 2 years - Experience in the analysis and design of enterprise networks, as well as in troubleshooting and providing technical support for these systems required. - 3 years - Technical or operational experience required. Requirements - Database reporting skills utilizing Access, Cognos and data warehouse. - Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. - Analytical and decision-making abilities. - Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). - Proficient oral and written communication skills. - Proficient interpersonal and organizational skills. - Must be a team player, be organized and have the ability to handle multiple projects. - Understanding of ANSI format, institutional and Professional claims billing. - Project management experience preferred. - Presentation experience preferred. - Experience with ANSI preferred. - Upper level tech experience preferred. Company Description BCBST BlueCross BlueShield of Tennessee, Inc. is committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices. BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.