Role Description As a Senior Product Designer I, you lead the design direction for key product initiatives while directly managing and mentoring a small team of designers. You bring together creative expertise, user-centered thinking, and a working knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences. You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture. You are highly skilled at navigating ambiguity, balancing strategic thinking with hands-on execution, and empowering your team to do their best work. You build strong partnerships across product, engineering, and research, and you know how to use AI thoughtfully: to accelerate your practice, sharpen your output, and ship better experiences for users who depend on them. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: - Lead a small team of product designers, setting direction, providing feedback, and supporting their growth. - Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals. - Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences. - Conduct and synthesize user research and usability testing to validate decisions and uncover new insights. - Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design. - Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship. - Drive continuous improvement by refining design processes, tools, and team rituals. - Balance user needs with business goals to prioritize impactful design work. - Present and communicate design decisions clearly to cross-functional partners and leadership. - Foster a culture of collaboration, feedback, and inclusivity within the design team. Qualifications - 6+ years of experience in product design, UX/UI design, or a related field. - Proven people management experience, including mentoring designers and guiding design work. - Strong portfolio demonstrating experience designing complex digital products across platforms. - Proficiency with modern design and prototyping tools (i.e. Figma, Adobe Creative Suite). - Experience working with and evolving design systems at scale. - Deep understanding of user-centered design, accessibility, and interaction design best practices. - Experience collaborating in agile product teams. - Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs. - Bachelor’s degree in design, HCI, or a related field, or equivalent work experience. Requirements - Strong leadership and collaboration skills, with a growth mindset. - Excellent communication and storytelling ability to advocate for design. - High emotional intelligence and a passion for supporting others. - Ability to navigate ambiguity and balance strategic thinking with tactical execution. - Curiosity for how people think, behave, and interact with technology. - Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Equity in a rapidly growing startup backed by top-tier VCs. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from.

• Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI. • Partner with product and engineering to frame ambiguous problems, set direction, and translate strategy into clear scopes, strong interaction models, and durable design decisions. • Use research and rapid iteration to make complex workflows simpler, faster, and more trustworthy. • Help shape squad priorities by clarifying tradeoffs, defining what success looks like, and aligning stakeholders around the best path forward. • Build and evolve our design system so teams can ship consistently high-quality experiences as the product scales. • Use AI thoughtfully to explore more options, validate decisions sooner, and increase the impact of your work. • Partner with QA to review and validate designs through testing, clear specs, edge cases, and acceptance criteria. • Raise the bar on craft, accessibility, and clarity by sweating the details that make software feel effortless. • Help level up the team by sharing feedback, mentoring, and raising the quality bar through design reviews and collaboration.

• Lead by example as an individual contributor, setting the quality bar for component design, interaction patterns, and documentation. • Drive consistency, accessibility, and scalability across all design deliverables. • Define and steward a long-term design roadmap that responds to enterprise-wide needs and product team realities. • Partner with engineering, product, and brand leadership to align system direction with broader organizational goals. • Build a culture of system literacy through workshops, onboarding programs, and ongoing coaching. • Identify systemic gaps, adoption risks, and governance needs to build pragmatic structures for the organization.

• Colaborar de forma iterativa com a equipe para criar soluções de design eficazes e envolventes, melhorando a experiência do cliente em todos os pontos de contato; • Garantir que os projetos atendam tanto às necessidades dos usuários quanto aos objetivos do negócio; • Demonstrar atenção aos detalhes e excelência na execução dos projetos em todas as etapas, desde a concepção até a entrega; • Comunicar conceitos e ideias de forma clara e visual, por meio de esboços, wireframes, protótipos e composições de alta fidelidade; • Trabalhar de forma independente e em equipe, com habilidades sólidas de colaboração; • Apoiar iniciativas de melhoria contínua e contribuir com soluções estratégicas para problemas de design; • Participar de novas iniciativas e lançamentos de produtos, colaborando na construção, implantação e evolução contínua; • Criar soluções visuais fundamentadas, como e-mails marketing, landing pages e posts, sempre com foco na experiência do usuário e alinhadas às necessidades do cliente.