gaiia

• Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder. • Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures. • Build reusable workflow patterns and templates so implementations scale across customers and vendors. • Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable. • Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support. • Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback. • Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management. • Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

• Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers. • Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions. • Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations. • Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects. • Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform. • Build and implement workflows leveraging gaiia’s workflow builder. • Provide architecture oversight and clarification during onboarding and implementation phases. • Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation. • Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations. • Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs. • Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs.

• Own end-to-end logistics for all events: booth materials, shipping, travel, accommodations, schedules, promotions, and on-site coordination. • Manage event calendars, deadlines, deliverables, and vendor relationships. • Coordinate booth design, branded assets, swag, signage, AV needs, and setup/teardown. • Organize customer dinners, partner meet-ups, and VIP hosted events. • Attend major industry events, greet attendees, and represent the gaiia brand with confidence. • Assist Sales and Growth teams during the event, including managing demos, appointments, and booth traffic. • Capture event photos, videos, and key highlights for social channels and internal recap. • Work with Marketing to ensure assets, campaigns, and messaging align with event presence. • Partner with Sales to coordinate pre-event outreach and post-event follow-ups. • Collaborate with Product and Leadership to organize speaking opportunities, panel participation, and booth demos. • Maintain an organized inventory of booth materials and manage shipping between events. • Develop repeatable processes that streamline event preparation and execution. • Track event performance, ROI, and lead outcomes to help shape the overall event strategy.

• Build, in collaboration with talented designers, delightful interfaces that empower our users every day; • Be responsible for architecting, developing and owning critical gaiia systems ; • Collaborate with other legendary full-stack developers; • Join a pivotal and central team involved in surprisingly all aspects of the gaiia product

• Design, develop and deploy GraphQL APIs intended for both internal and external use; • Develop, in collaboration with talented designers, delightful interfaces that make our reputation; • Collaborate with legendary senior developers and designers; • Work in an event-driven paradigm with topics and queues; • Work on a product that is heavily used every day by loyal customers; • Join a consumer-facing team solving complex UX challenges.

• Design and build the AI Agent Builder, a low-code tool for creating, testing, and deploying AI agents • Integrate LLM inference and agentic capabilities into gaiia's existing Workflow Engine • Build reusable AI components used by other squads across the platform • Evaluate and integrate new model capabilities, tool-use patterns, and orchestration frameworks • Contribute to architectural decisions around prompt design, evaluation, guardrails, and observability for production AI systems • Design, develop and deploy GraphQL APIs for both internal and external use • Develop intuitive interfaces for non-technical users to build and manage their own AI agents

🎭 Role & Team We're looking to hire a Team Lead who demonstrates extreme ownership, sharp problem-solving skills, and exceptional interpersonal abilities to lead our Workflow Solutions Engineering team. You will lead a team of Solution Engineers who design and build network automation workflows for telecom operators as they adopt the gaiia platform. This team sits between Product/Engineering and Customers: we turn customer requirements into production-grade automation workflows and we own them through go-live. This is a player-coach role — you'll set the strategy, and operating rhythm for solution engineering, while staying hands-on with key accounts and complex technical evaluations. Your mission is to own the solutioning pipeline end-to-end, from initial discovery to production deployment; and build the repeatable frameworks that let gaiia scale implementations across a broader set of customers. 📽 What you will be working on As the Team Lead of Workflow Solutions Engineering, you will: - Lead, coach, and develop a team of Solution Engineers: hiring, onboarding, mentorship, feedback, and building a high-ownership culture. - Build and deliver network automation workflows alongside your team — reviewing code, pairing on tricky integrations, and jumping in when delivery is underwater. - Own the solutioning pipeline: intake, scoping, estimation, prioritization, and capacity planning across multiple concurrent customer implementations. - Run customer-facing discovery sessions, design workflow diagrams, and get sign-off on automation scope with customers. - Build repeatable frameworks: workflow templates, off-the-shelf scope guidelines, and standardized solutioning artifacts that reduce per-customer effort. - Introduce operating rhythm to the team: weekly priorities, capacity planning, and roadmap alignment so the team gets ahead of demand instead of firefighting. - Cross-train the team across network vendor integrations and automation patterns, eliminating single points of expertise. - Act as the gatekeeper for SE time across pre-sales engagements, customer implementations, and day-2 support. - Collaborate with Product, Engineering squads, and Customer Success to advocate for tooling improvements and feed insights back to the roadmap. 🎖️ Must-haves - You have at least five (5) years of experience in software development or technical solution engineering, with hands-on ability to read, write, and review code. - You have at least two (2) years of experience leading or mentoring a team of technical professionals. - You have experience building or configuring integrations and automations — APIs, webhooks, provisioning logic, or workflow engines. - You are a strong customer-facing communicator — you can run a discovery session with an ISP's network operations team and translate their needs into executable scope. - You can deal with uncertainty and bring structure to ambiguous customer requirements. - You are process-oriented and thrive building repeatable playbooks from scratch. - You have an outgoing and collaborative personality, eager to work across departments and directly with customers to solve complex problems. - You have a strong product mindset and natural curiosity for how things work under the hood. - You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives. 🪄 Nice-to-haves - You have experience in the telecom or ISP industry — OSS/BSS concepts, fiber provisioning, wireless provisioning, network management, or service activation. - You have experience with TypeScript, GraphQL, REST, SOAP, XML, JSON. - You have familiarity with network & telecom technologies such as Calix, Nokia, Adtran, TP-Link, UISP, Tarana, NetBox, RADIUS, Alianza, Metaswitch, Ribbon, TiVo - You have experience working with AI tools applied to software development workflows or automation. 💰 Salary At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed. 🔆 Benefits - Flexible 25 days of vacation. - Stock Options Plan. - Group Insurance. - Telemedicine. - Life Spending Account. - Employee-sponsored RRSP. - Flexible working hours & all-remote work. We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or people@gaiia.com as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI

• Manage, mentor, and develop 2-3 junior and intermediate Product Managers. • Partner closely with the VP of Product on strategic planning, roadmap prioritization, and product leadership decisions. • Own and drive cross-squad initiatives that require coordination across multiple teams. • Raise the bar on product management practices across the organization. • Own and continuously improve our Product Ops. • Facilitate alignment between squads when priorities intersect or conflict. • Represent the product team in cross-functional discussions with Engineering leadership, Customer Success, Sales, and Operations. • Help define and maintain product strategy artifacts alongside the VP of Product. • Actively rethink what it means to be a PM in the AI era.

• Collaboratively define the product strategy for the Billing module with your squad, stakeholders, and leadership team. • Identify, research, and prioritize work for your team based on customer feedback, operational data, and business goals. • Use data analysis, customer interviews, and competitive research to become an expert in telecom billing and revenue management. • Ensure your team consistently tackles the most impactful items by owning and maintaining the backlog. • Develop and maintain a comprehensive product roadmap for billing, aligning it with the company's growth goals and customer needs. • Lead the formulation and execution of the product strategy, ensuring the billing module meets customer needs while achieving operational efficiency. • Collaborate with Customer Success, Sales, and Implementation teams to understand billing pain points and translate them into product improvements. • Understand the technical implications of billing architecture decisions and communicate trade-offs clearly to stakeholders. • Dive deep into billing edge cases, payment workflows, and tax compliance requirements to design robust solutions. • Design solutions that reduce manual effort, minimize billing errors, and accelerate time-to-value for customers.

• Manage customer relationships from post-sales kickoff, through implementation, and beyond. • Host regular meetings with customers to ensure satisfaction and maximum value add from the product. • Act as a customer advocate within the company, ensuring that customer feedback and needs are effectively communicated to product and engineering teams. • Work closely with program management, migration solutions and solutions engineering teams to oversee customer implementation processes, ensuring successful migration, user training, and customer relationship-building. • Collaborate with engineering and product to manage customer feature requests and go-live requirements. • Identify ways to improve customer success's day-to-day operations as we continue to scale, finding new strategies and tools to make our work more efficient. • Develop and maintain comprehensive customer-facing documentation, including knowledge base articles, videos, FAQs, and user guides. • Provide technical support and guidance to customers, addressing their inquiries and issues related to our operating system. • Develop and nurture community of current customers and future prospects, with a focus on connecting likeminded people and building gaiia's ecosystem.