Changing the way you fly.
Supervisor, Inflight Dependability
Location
United States
Posted
3 days ago
Salary
$58.4K - $77.5K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Supervisor, Inflight Dependability
Frontier Airlines
Role Description Manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team. Provide direction, coaching and counseling to Flight Attendants regarding sick leave, leaves of absence and company policies and procedures. Essential Functions - Monitor Flight Attendant (“FA”) turnover and absenteeism and assist in the development and implementation of strategies to promote consistent FA availability. - Conduct comprehensive internal investigations into potential Flight Attendant misconduct situations, and work with Inflight Services management to administer discipline. - Assist management in grievance/arbitration hearings and unemployment hearings concerning FA dependability. - Work with Inflight Base Supervisors regarding dependability policies as needed. - Administer all attendance reporting and corrective action to all Flight Attendants. - Ensure Flight Attendant schedules are properly updated. - Assist the Inflight Services Manager and Inflight Services Director with special projects, represent department with functions and serve on committees as necessary. - Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedure and protocol. - Formally coach and counsel workforce with regard to maintaining company Standards of Dependability. - Analyze and evaluate statistical performance data and compile weekly, quarterly, and yearly reports regarding overall attendance, leaves of absence and attrition trends. - Oversee administration of progressive discipline and job terminations. Make judgments concerning issues requiring consistency, fairness, ensuring a positive impact on the operation, business, and workforce as a whole. - Work closely with Payroll regarding pay discrepancies as it relates to FA Dependability. - Provide backup to Inflight Base Supervisors as needed during times of absence. - Perform other duties as assigned by the Manager, Inflight Services and the Director, Inflight Services. Other Functions - Create and maintain a working environment that promotes the professional growth, leadership, accountability, and motivation of all personnel. - Interface with Human Resources on proper administration of corporate policies and procedures. - Support Inflight Management on special projects. - Provide supervisory support in the Inflight Administration office as needed. Qualifications - College degree in Business or equivalent work experience preferred. - 3 to 5 years of management / supervisory experience preferred. - Experience working with union representatives and grievance hearings preferred. - Proficiency in CrewTrac, Oracle and MS Office Suite. Knowledge, Skills and Abilities - Possess excellent interpersonal and organizational skills. - Above average verbal and communication skills. - Assertive, self-directed with independent work habits. - Ability to coordinate multiple priorities and meet deadlines. - Problem solving abilities with an emphasis on working with statistics data. - Ability to handle interruptions and fast paced environment. - Ability to work with confidential material. - Responsible and reliable. - Attention to detail. Equipment Operated - Standard office equipment, including PC, copier, fax machine, printer. Work Environment / Remote Work Options - This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required). - If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection. - If headquarters-based, typical office environment, adequately heated and cooled. Physical Effort - Generally, not required. Supervision Received - General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised - None. Salary Range - $58,394 - $77,508. Workplace Policies Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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