• Perform daily quality audits against the relevant SOP across classification, attribution, mapping, and related workflows, meeting defined productivity and quality targets. • Identify anomalies — SOP defects, process gaps, and recurring error patterns and distinguish a genuine miss from an acceptable judgement call. • Comprehend and apply SOPs with minimal supervision, and flag where an SOP itself is unclear, outdated, or silent on an edge case. • Track process SLAs and turnaround commitments, ensuring audit and review queues are closed on time and any slippage is escalated early with context. • Investigate and help resolve client-raised troubleshooting requests, triaging the issue, identifying whether it stems from a data, process, or model gap, and driving it to closure with the relevant team. • Go beyond what broke to why it broke and identify preliminary root causes and explain your rationale clearly. • Propose practical solutions on quality and productivity, and partner with managers to drive them to closure on agreed milestones. • Bring a continuous-improvement mindset (RCA, basic Lean/Six Sigma thinking welcome) to reduce recurring defects over time. • Recommend process and system improvements from SOP and workflow changes to tooling and automation enhancements — that remove recurring defects at the source rather than re-catching them. • Participate in and help run calibration sessions so that audit scoring stays consistent across analysts, processes, and shifts. • Support evaluator readiness and certification so that two analysts auditing the same work reach the same verdict. • Work with your data governance counterparts to turn recurring defect trends into targeted refreshers and SOP updates, so coaching translates into measurable improvement. • Deliver clear, specific, and respectful feedback to associates, and close the loop on every audit observation. • Prepare key trend insights and share regular, clear quality reports with managers and stakeholders. • Audit AI-assisted and HiTL outputs as our Classification Engine footprint grows by evaluating where the model is reliable and where human review must stay. • Contribute structured feedback that helps improve ML model accuracy.

• Develop, implement and maintain automation solutions using RPA platforms. • Analyze requirements and map processes together with business areas. • Perform corrective, evolutionary and sustainment maintenance of automations in production environments. • Prepare and maintain technical documentation, handbooks, test scripts and change logs. • Create and execute functional and technical test scenarios, ensuring delivery quality. • Monitor robot execution, identify failures and handle incident resolution. • Apply development best practices, versioning, code review and RPA governance. • Integrate automations with APIs, databases and corporate applications. • Collaborate with multidisciplinary teams to drive continuous improvement of automated processes.

Role Description BJC is hiring for an EHR Application I Analyst. Ideal candidate will have previous experience in insurance eligibility, IT, or authorization. This role is responsible for taking tickets in ServiceNow and optimizations. This is a remote position. Looking for candidates in the St. Louis metro area. Qualifications - High School Diploma or GED - Preferred: Bachelor's Degree - Experience: <2 years (minimum), 2-5 years (preferred) - No supervisory experience required Requirements - Under regular direction, provides build support for Epic & other Clinical applications as it relates to change requests, maintenance, and project business demands. - Responsible for configuring, documenting, testing, modifying, supporting, and maintaining software applications. - Builds collaborative relationships with hospital leadership, clinical department users, Technology, and other corporate departments. - Provides solutions or resolves end-user system issues. - Epic or applicable certifications will be required within 6 months of hire. - May be part of an after-hours on-call rotation. Responsibilities - Assists in designing, verifying, documenting, amending, and refactoring moderately complex software configurations for deployment. - Applies agreed standards and tools to achieve a well-engineered result. - Collaborates in reviews of work with others as appropriate. - Assists in the investigation and resolution of issues relating to applications. - Follows agreed procedures to identify and resolve issues with applications. - Uses application management software and tools to collect agreed performance statistics. - Carries out agreed applications maintenance tasks. - Assists with the design of test cases and test scripts, mapping back to pre-determined criteria, recording and reporting test outcomes. - Applies agreed standards to specify and perform manual and automated testing. - Assists in the evaluation of design options and prototypes to obtain user feedback on requirements of developing systems, products, services, or devices. - Checks systems, products, services, or devices for adherence to applicable standards, guidelines, style guides, and legislation. - Provides first line investigation and gathers information to enable incident resolution and allocate incidents. Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. - Disability insurance paid for by BJC. - Annual 4% BJC Automatic Retirement Contribution. - 401(k) plan with BJC match. - Tuition Assistance available on first day. - BJC Institute for Learning and Development. - Health Care and Dependent Care Flexible Spending Accounts. - Paid Time Off benefit combines vacation, sick days, holidays, and personal time. - Adoption assistance.

• Analyser les processus et besoins d’affaires • Rédiger les spécifications fonctionnelles • Animer des ateliers de collecte de besoins • Collaborer avec les équipes techniques et métiers