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Quality Analyst
Location
India
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Quality Analyst
MediaRadar, Inc.
• Perform daily quality audits against the relevant SOP across classification, attribution, mapping, and related workflows, meeting defined productivity and quality targets. • Identify anomalies — SOP defects, process gaps, and recurring error patterns and distinguish a genuine miss from an acceptable judgement call. • Comprehend and apply SOPs with minimal supervision, and flag where an SOP itself is unclear, outdated, or silent on an edge case. • Track process SLAs and turnaround commitments, ensuring audit and review queues are closed on time and any slippage is escalated early with context. • Investigate and help resolve client-raised troubleshooting requests, triaging the issue, identifying whether it stems from a data, process, or model gap, and driving it to closure with the relevant team. • Go beyond what broke to why it broke and identify preliminary root causes and explain your rationale clearly. • Propose practical solutions on quality and productivity, and partner with managers to drive them to closure on agreed milestones. • Bring a continuous-improvement mindset (RCA, basic Lean/Six Sigma thinking welcome) to reduce recurring defects over time. • Recommend process and system improvements from SOP and workflow changes to tooling and automation enhancements — that remove recurring defects at the source rather than re-catching them. • Participate in and help run calibration sessions so that audit scoring stays consistent across analysts, processes, and shifts. • Support evaluator readiness and certification so that two analysts auditing the same work reach the same verdict. • Work with your data governance counterparts to turn recurring defect trends into targeted refreshers and SOP updates, so coaching translates into measurable improvement. • Deliver clear, specific, and respectful feedback to associates, and close the loop on every audit observation. • Prepare key trend insights and share regular, clear quality reports with managers and stakeholders. • Audit AI-assisted and HiTL outputs as our Classification Engine footprint grows by evaluating where the model is reliable and where human review must stay. • Contribute structured feedback that helps improve ML model accuracy.
Job Requirements
- Demonstrated accuracy and attention to detail in a classification, attribution, mapping, or data-processing role.
- Ability to comprehend and apply SOPs independently and identify gaps in them.
- Sound judgement in distinguishing a true defect from a defensible call.
- Clear written and verbal English communication — able to write a feedback note or a trend summary that needs no follow-up meeting.
- A constructive feedback style and the maturity to coach peers respectfully.
- Proficiency in using analytical methodologies such as 5 Why analysis and Pareto Analysis to understand and resolve quality issues.
- Advanced proficiency with G-Suite, Looker studio, project-management tools (e.g., Jira), and basic AI familiarity, with the technical ability to use proprietary platforms to review, classify, and attribute ads across media channels, and to create and update complex product records within a centralized Product Catalog under strict governance standards.
- Ability to analyse data and maintain excellent recordkeeping — reporting on accuracy, sampling, coverage, volume, and other key performance metrics — and to apply analytical methodologies such as 5-Why and Pareto analysis to resolve quality issues, including creating and maintaining SOPs, training manuals, and training plans.
- Comfortable with mining data from dashboards, building basic ones and basic data analysis; SQL is an added advantage.
- Prior exposure to quality auditing, calibration, or RCA.
- Familiarity with continuous-improvement methods (Lean, Six Sigma, Kaizen).
- Experience working with AI-assisted or human-in-the-loop workflows.
- Experience supporting multiple processes or stakeholders concurrently.
Benefits
- At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive.
- We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative.
- We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.
- In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.
- A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity.
- We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at **careers@mediaradar.com**.
- We’re excited to meet people who share our values and want to build the future with us.
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