• Own the technical strategy on Avaya's most complex, multi-million dollar opportunities. • Build the infrastructure and assets that enable every other SC to execute effectively. • Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Lead the technical narrative for enterprise RFPs/RFIs, positioning Avaya Infinity's differentiated value against market competitors. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.

• Own customer implementation projects end-to-end, serving as the primary point of contact throughout onboarding, deployment, and ongoing customer success. • Configure, validate, and optimize the Intelligent Grid Platform (IGP) using customer utility data and network models to support real-world grid planning and DER use cases. • Serve as a trusted technical and industry advisor, providing guidance on grid planning, utility operations, interconnection workflows, and best practices. • Lead customer workshops and stakeholder discussions to understand business challenges, define requirements, and drive successful project outcomes. • Enable rapid customer adoption and value realization by helping utilities effectively integrate IGP into their planning and operational processes. • Act as the voice of the customer internally, translating customer needs, industry trends, and market insights into actionable product requirements and roadmap recommendations. • Collaborate closely with technical and commercial teams to deliver high-quality solutions and maximize customer value. • Mentor and support junior team members through coaching, knowledge sharing, and implementation best-practice development. • Support go-to-market initiatives through product demonstrations, technical presentations, thought leadership content, RFP responses, partner engagements, and industry event participation. • Represent envelio at conferences, webinars, workshops, and other industry forums to strengthen our market presence and customer relationships.

• Work primarily with our Sales Team, and provide support to our Customer Success Team. • Play a key role in the acquisition of new business – slicing through requirements set by household brands that we’re lucky enough to have as prospective customers, and stories (expressed in live demos) that drive conversion.

• Lead discovery workshops and technical assessments with customers. • Analyze current Microsoft Dynamics environments and understand existing customizations, integrations, and processes. • Identify migration opportunities, risks, and dependencies. • Define and present high-level solution designs and migration approaches. • Collaborate with sales teams during pre-sales activities and provide technical guidance. • Document findings, recommendations, and proposed architectures. • Support planning for: Environment setup, Code upgrade strategy, Data migration and cloud migration, Warehouse implementation, Testing and User Acceptance Testing (UAT), Training activities, Mock go-live and cutover planning. • Work closely with delivery and implementation teams to ensure a smooth transition from design to execution. • Participate in customer presentations and provide technical expertise throughout the sales cycle.