• Come in quickly, assess the current implementation honestly, and document what’s working, what’s broken, and what’s missing, with a clear priority roadmap agreed with the Sr. Director within the first 30 days • Serve as Pindrop’s primary UKG Ready subject matter expert- the single owner of system configuration, workflow builds, and ongoing optimization • Build out and optimize UKG Ready modules relevant to Pindrop’s scale: Core HR, Onboarding, Time & Attendance, Reporting, and Benefits Administration • Design and implement automated workflows that reduce manual data entry, eliminate duplicate processes, and improve data accuracy across the employee lifecycle • Know the outcomes of workflows- not just how they are configured, but what they produce, where they break down, and how to validate that they’re working correctly • Configure manager and employee self-service functionality to reduce administrative ticket volume to the People Operations team • Audit every historical data set in the system: identify errors, correct historical data issues, and establish quality controls that prevent recurrence • Own the technical connectivity between UKG Ready and downstream systems: payroll, benefits administration, Finance reporting, and IT provisioning • Build data integrity checks and automated reporting that give leadership confidence in headcount and compensation data at any given moment • Partner with IT and Security on system governance, access controls, and integration architecture • Hold accuracy as the non-negotiable standard- flag issues proactively, escalate when appropriate, and never let data quality slide • Clearly explain the system to non-technical colleagues- how it works, why it is configured the way it is, and what to do when something doesn’t look right • Train the Sr. Manager of People Operations and other team members on UKG Ready administrative functions, self-service features, and reporting capabilities • Approach knowledge transfer as an ongoing responsibility, not an end-of-engagement task- document of SOPs is essential as you build, coach as you go • Show up with an above-and-beyond attitude: willing to listen, willing to learn, and invested in the success of the people and processes around you • Bring a process improvement mindset, not just fixing what’s broken, but surfacing and implementing a better way • Document every configuration decision, workflow build, and system change in a format that a permanent HRIS Analyst can inherit and maintain; this is a non-negotiable deliverable • Build and maintain a UKG Ready admin guide for Pindrop: system architecture, module configuration, integration map, and troubleshooting protocols • Deliver a comprehensive knowledge transfer of what was accomplished to date by the end of month 6, ensuring full operational continuity when the term ends or transitions • Build and maintain HR dashboards and reporting in UKG Ready: headcount by function, attrition trends, time-to-onboard, compensation distribution, and compliance completion rates • Partner with the Sr. Director of People Operations to ensure reporting meets the needs of both People Operations and Finance • Establish reporting standards and cadences that the permanent HRIS function can maintain after the term ends

• Handling customer inquiries and providing exceptional customer support • Responding to emails and phone calls • Resolving client issues • Assisting with travel bookings and reservations • Ensuring overall customer satisfaction • Working closely with the finance team to process payments and manage invoices

• Provide administrative and operational support across various business functions. • Respond to customer, client, and vendor inquiries through email, phone, and online communication platforms. • Coordinate schedules, meetings, appointments, and calendar management. • Maintain accurate business records, databases, and documentation. • Perform data entry and verify information for accuracy and completeness. • Prepare reports, spreadsheets, and business correspondence as required. • Assist with order processing, service requests, and workflow coordination. • Support onboarding and administrative processes for new team members. • Monitor and organize incoming communications and direct them appropriately. • Ensure confidentiality and proper handling of sensitive company information. • Collaborate with management and team members on special projects and operational initiatives. • Perform additional administrative and business support duties as assigned.

• The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. • This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. • Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach. • Help monitor team progress toward check-in goals and monitor tracker spreadsheets with partner organizations. • Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time. • Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR. • Handle eligibility and benefits verification for patients on the panel. • Send out care plans, visit notes, and formal referrals as requested by Care Navigators. • Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed. • Send out appointment confirmations and reminders to maximize patient show rates. • Under the direction of Care Navigators, research and locate local community resources for patients as needed. • Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly.