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Appdome

Code Less. Secure More.

Service Delivery Engineer – Remote

EngineerEngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Argentina

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSpanishAndroidFirewallsiOSLinuxPythonUnix

Job Description

Service Delivery Engineer – Remote

Appdome

• Own and resolve incoming tickets in Zendesk and FAC systems. • Acknowledge support requests within SLA (1 hour). • Collect logs, crash traces, and reproduction steps for investigations. • Validate engineering updates, apply fixes, and confirm resolution. • Create and manage trial teams in FAC during POVs. • Own technical setup during trials and handle support tickets. • Escalate complex issues to engineering only after thorough investigation. • Manage assigned customer accounts post-onboarding. • Keep customers aligned to current Appdome engines and best practices. • Track health in Totango, aiming for portfolio health above 90%. • Drive CSAT engagement, requesting reviews and targeting 100% satisfaction. • Partner with Enablement for onboarding.

Job Requirements

  • Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO).
  • Proficient in scripting languages, particularly Bash and Python, for automation and tooling.
  • Comfortable working with command-line tools and Unix/Linux environments.
  • Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows.
  • Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis.
  • Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments.
  • Demonstrated ability to manage complex customer relationships and drive measurable success outcomes.
  • Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience.
  • Ability and willingness to travel to customer sites and industry conferences as needed.
  • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences in English and Spanish.

Benefits

  • Health insurance
  • Stock options

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