Role Description This position sits within Circana’s Client Service organization at Unilever and serves as the primary owner of the end-to-end client service experience for their Beauty & Wellbeing Business Group while also providing high-touch client service support across the Unilever portfolio. The role focuses on dependable delivery, proactive issue resolution, and strong day-to-day partnerships. The primary objective is to drive successful client outcomes, support account growth, and act as a trusted advisor through disciplined execution, cross-functional collaboration, and a client-first, results-oriented mindset. Job Responsibilities - Serve as the primary client service contact for Unilever Beauty & Wellbeing with supplemental support across their product portfolio, managing service-related inquiries, requests, and issue resolution with timely and effective responses. - Own day-to-day service execution across assigned accounts, ensuring dependable, on-time delivery and adherence to established service standards and processes. - Support ongoing maintenance and growth initiatives by coordinating deliverables, managing updates, and ensuring tools, reports, and outputs remain accurate, current, and aligned to client needs. - Ensure data accuracy and consistency through regular quality checks and scheduled updates of syndicated and custom tools and deliverables. - Engage clients in a consultative manner to understand business objectives, priorities, and success measures, partnering closely with the Client Insights team to translate needs into clear action plans and solutions. - Collaborate cross-functionally across analytics, technology, delivery, and offshore teams to coordinate execution, troubleshoot issues, and resolve complex client needs efficiently. - Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution. - Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience. Qualifications - 5+ years of experience in client service, analytics, data support, or a related role, preferably in retail, Consumer Packaged Goods, General Merchandise, or insight-driven environments. - Strong analytical skills with the ability to translate data into clear, actionable insights. - Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms. - Proven attention to detail and commitment to data quality and accuracy. - Strong verbal and written communication skills with the ability to engage clients consultatively. - Ability to prioritize and manage multiple priorities independently while collaborating with cross-functional teams. - Flexibility to support occasional evening or weekend work as business needs require. - Experience working with syndicated data or retail analytics platforms. - Bachelor’s degree in business, analytics, data, technology, or a related field (or equivalent experience). Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - This job is also eligible for bonus pay. Location Remote, United States Compensation The salary range for this role is $75,000-$95,000. This range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range.

Role Description As a Goodweek Enablement Manager, you will manage the Enablement, Activation, and Growth phases for our MSP partners. You will run the training meetings during Enablement, drive the partner through Activation (commercial plan, co-selling, use-case development), and help drive their growth, where they've become self-sufficient in their sales process. You will run multiple MSPs in parallel, use the playbooks the Head of Enablement is building, and share the patterns you see in the field with the Goodweek team. Tasks - Enablement: - Run the full training sequence with new MSPs: Admin Training on Product (Spaces, Actions, Knowledge Bases, Admin Dashboard, integrations), MSP Staff Training on Product, and the Sales/Marketing Hub training. - Activation: - Build the commercial plan, co-sell into the partner's first end clients, and develop use cases for their book of business. - Growth: - Bring partners to self-sufficiency and continue to manage the relationship going forward. - End-client functional leader discovery: - Co-run discovery sessions with the MSP and their end clients' functional leaders - Sales, HR, Finance, IT, Legal, Marketing. Turn 'we should try AI' into 'here's the Action you can ship later this week.' - Adoption: - Drive end-user adoption per MSP toward the annual goal. - Template execution: - Use, adapt, and help create the central template library and Goodweek Academy curriculum. When you build something that works, the Head of Enablement makes it permanent. - Responsible for driving monthly incremental license sales with signed MSPs. Day-to-day - Receive MSP handoffs from Sales and schedule onboarding meetings. - Subject Matter Expert in AI tools and workflow development to lead Admin Training, MSP Staff Training, and Sales/Marketing Hub training meetings. - Build the commercial plan with each partner and co-sell into the first End Clients during Activation. - Pull discovery worksheets from the template library and run them with end-client functional leaders. - Build and configure Spaces, Actions, and Knowledge Bases for each client deployment. - Roll out starter packs, sign partners to growth packs, and arm them with collateral. - Track time-to-live, seats activated, and adoption rate for every MSP and end client in your book. - Surface patterns to the Head of Enablement weekly - what's working, what's stuck, what should become a template. Qualifications - AI in your daily work. You use Goodweek and other AI tools every day in your own workflow - research, drafting, prep, follow-up - to optimize your output and efficiency. - 1–3 years in customer success, implementation, solutions engineering, or onboarding - ideally with SMB or mid-market customers. - Hands-on configuration experience. You're comfortable inside an admin console - RBAC, integrations, knowledge bases, prompt or markdown-style automations. - Strong discovery and facilitation skills. You can walk a head of HR or a CFO from 'AI is interesting' to a real use case in 45 minutes. - Operator mindset. You'll be running multiple onboardings in parallel. - Comfort with multi-model AI. You don't need to be a prompt engineer; you do need to be confident building and tweaking Actions. Bonus points - Past life at an MSP, a PSA/RMM platform, or a B2B SaaS company that sold through channel. - Have participated in a customer onboarding or training program at scale (10+ customers per month). - Functional depth in one of the discovery domains - Sales ops, HR, Finance, IT, Legal, or Marketing - that lets you talk to that leader in their language. Benefits - Compensation package with $100,000 in on-target earnings (OTE), consisting of a $60,000 base salary and $40,000 in commission. - Equity package that gives you the opportunity to share in the company's long-term success. - Comprehensive health and dental coverage. - 401(k) retirement plan. - Opportunities to travel for industry trade shows, strategic MSP onboarding engagements, and company offsites.

Role Description Wenn du technische Komplexität verstehst und strategische Kundenbeziehungen aufbauen möchtest, dann bewirb dich jetzt als Senior Key Account Manager Medizintechnik. - Kundenentwicklung: Bestehende Schlüsselkunden werden strategisch weiterentwickelt, um zusätzliche Umsatzpotenziale nachhaltig zu erschließen. - Neukundenaufbau: Aufbau neuer Kundenbeziehungen im MedTech Markt. - Marktanalyse: Relevante Marktpotenziale werden identifiziert und systematisch in konkrete Geschäftsmöglichkeiten überführt. - Verhandlungsführung: Preise, Konditionen und Liefermodelle werden souverän mit internationalen Geschäftspartnern verhandelt. - Schnittstellenmanagement: Die Zusammenarbeit mit Produktion, Engineering und Quality stellt sicher, dass optimale Kundenlösungen entstehen. - Angebotsmanagement: Angebote und Business Cases werden auf Basis wirtschaftlicher sowie technischer Analysen erstellt. - Pipeline Steuerung: Die gesamte Vertriebspipeline wird entlang des Sales Cycles inklusive Forecasting und Reporting aktiv gesteuert. - Eskalationsmanagement: Herausforderungen und Reklamationen werden professionell gelöst, um langfristige Kundenbeziehungen zu sichern. Qualifications - Technische Ausbildung: Eine abgeschlossene Ausbildung auf HTL, Studien oder vergleichbarem Niveau bildet die fachliche Basis. - MedTech Erfahrung: Mehrjährige Berufserfahrung im medizintechnischen Umfeld mit, idealerweise im Vertrieb oder in der Produktentwicklung. - Technologieverständnis: Fundiertes Know how für komplexe mechatronische Systeme sowie regulierte MedTech Anforderungen ist vorhanden. - Vertriebserfahrung: Nachweisbare Erfolge im Ausbau bestehender Kundenbeziehungen und in der gezielten Neukundengewinnung zeichnen dein Profil aus. - Systemkompetenz: ERP Systeme und MS Office werden sicher und routiniert eingesetzt. - Qualitätsverständnis: Erfahrung mit Qualitätsmanagement Systemen in regulierten Industrien ist vorhanden. - Kommunikationsstärke: Ein sicheres Auftreten auf Entscheiderebene und überzeugende Kommunikation im internationalen Umfeld gehören zu deinen Stärken. - Netzwerk: Ein bestehendes Netzwerk im MedTech Umfeld ist ein wertvoller Vorteil. Benefits - Attraktives Gehalt: Jahresbruttogehalt ab 60.000 € mit Überbezahlung, je nach Erfahrungslevel. - Firmenwagen: Firmenwagen zur beruflichen und privaten Nutzung. - Hightech Umfeld: Arbeit mit hochpräzisen mechatronischen Systemlösungen im regulierten MedTech Umfeld. - Strategischer Gestaltungsspielraum: Hohe Eigenverantwortung beim Ausbau von Schlüsselkunden und der Entwicklung neuer Marktpotenziale. - Weiterentwicklung: Kontinuierlicher Kompetenzaufbau in technologisch anspruchsvollen Zukunftsmärkten. - Mobilität: Kostenloses Jobticket Tirol oder Firmenparkplatz nach der Probezeit. - Bike Leasing: Arbeitgeberzuschuss von 20 Euro monatlich. - Gesundheitsangebote: Fitnessraum, Sportkurse, Coaching und präventive Gesundheitsmaßnahmen. - Verpflegung: Essenszuschuss, gesunde Snacks sowie gut ausgestattete Sozialräume. - Teamkultur: Du Kultur, regelmäßige Events und standortübergreifender Austausch. Company Description Du suchst einen Job, der zu dir passt? Wir bringen dich mit Start-ups und innovativen Unternehmen im deutschsprachigen Raum zusammen. Unsere Crew begleitet dich persönlich durch den Bewerbungsprozess – mit ehrlichem Feedback, Tipps zu deinen Unterlagen und regelmäßigen Updates. Beauftragt werden wir von den Unternehmen. Für dich ist unsere Unterstützung kostenlos.

• Design and deliver instructor-led training and continuous learning programs for new hires and tenured employees. • Innovate beyond the classroom by building a scalable, automated, and asynchronous learning ecosystem that drives rapid speed-to-proficiency. • Manage a team of Data analysts who conduct quality audits and provide new hire training and process refreshers, evaluate interactions against defined standards and documenting findings with structured, actionable feedback. • Serve as the ultimate owner of data quality and ensure all team output strictly complies with established governance standards, documentation, and reporting requirements. • Ensure that reference data rules are meticulously followed and managed through the team. • Work cross-functionally with Governance, UAT, and Training teams to understand and implement changing standards. • Lead the analysis of audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications. • Lead continuous improvement projects and drive standardization of best practices across Content and Data verticals. • Champion the adoption of proven processes and methodologies to ensure consistent operational performance, reduce variability, and scale successful innovations across the organization. • Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple platforms or multiple media types. • Actively participate in the User Acceptance Testing (UAT) of assigned workflows, providing critical feedback for system and process enhancements. • Participate directly in the HITL AI feedback loop to drive ongoing engine improvements. • Develop and produce comprehensive metrics and reports that lead to performance improvement and operational transparency. • Lead Kaizen events and conduct auditing activities to ensure proper process implementation, adherence to standard work, and sustainability of improvements. • Communicate process health and Key Performance Indicators (KPIs) to senior management through structured weekly and monthly executive reviews. • Build strong relationships with stakeholders across organizations to understand and evaluate business priorities, define shared opportunities and requirements, and establish effective information-sharing mechanisms. • Work alongside stakeholders to define and execute innovative solutions that enhance customer experience while influencing outcomes both with and without direct authority.