• Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation • Directly supervise and manage Success Coaches including hiring input, onboarding, coaching, and performance management • Supervise and develop Success Coaches, including coaching, feedback, and performance management • Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks • Lead and manage re-enrollment efforts across all three schools, ensuring a coordinated, data-driven approach to retaining students year over year • Partner with school leadership and Operations to execute re-enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent • Act as a mentor and role model for staff, building a culture of accountability and student-centered support • Step in to support or backfill coaching responsibilities as needed

• You will be the driving force behind the performance, compliance, and energy of your remote team. • Focus on delivering a superior customer experience through meticulous performance management and high-impact coaching. • Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked. • Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team. • Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation. • Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans. • Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency. • Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption. • Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.

• Specializes in the placement of IP/Patent professionals nationwide • Understands clients’ technical needs and candidates’ individual talents and career interests • Maintains broad network of long-term client relationships • Provides career advice for candidates and helps get resumes noticed

• Take ownership of clearing title requirements in preparation for closing • Serve as a primary point of contact, maintaining proactive and clear communication with clients • Act as the main liaison and maintain consistent communication with external title companies • Meticulously review signed closing documents for accuracy and completeness • Support Escrow Officers throughout the escrow lifecycle