Assist customers globally with complex support needs, provide exceptional service through various communication channels, champion customer feedback for continuous improvement, and contribute to team projects aligned with organizational goals.

• Answer and manage incoming client phone calls in a professional and friendly manner • Assist clients with endorsements and policy changes on auto, home, and other lines of insurance • Provide clear explanations of billing statements, payments, and account balances • Process customer requests accurately and in a timely fashion • Ensure compliance with state and Allstate guidelines in all client interactions • Support the agency team with administrative and service-related tasks as needed

Role Description Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking a full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Who Thrives in This Role? - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. Qualifications - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! What We Offer: - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth. Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities in Huntington, WV 25701.

• Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings. • Respond to client messages quickly and professionally • Send clear updates before clients have to chase us • Explain what happened, what we are doing, who is responsible, and when the next update will happen • Communicate delays, weather issues, scheduling changes, property concerns, and service updates • Make clients feel heard without overpromising nonsense we cannot deliver • Keep communication honest, calm, warm, and professional • Make us feel like the most organized landscaping company they have ever worked with • Own the communication loop until the item is completed. • Capture the issue clearly. • Ask good questions when the request is vague. • Confirm property, location, priority, photos, timing, and client expectation. • Assign or escalate the issue to the correct internal person. • Track the status until completion. • Update the client proactively. • Confirm completion with notes, photos, or internal confirmation when possible. • Help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up. • Create and update tasks. • Keep CRM/client records clean. • Track open issues by client/property. • Prepare simple weekly reports on client issues, aging items, completed items, and recurring concerns. • Record short Loom-style client updates. • Show your face on camera while explaining an update. • Sharing your screen to walk through photos, notes, schedules, open items, or reports. • Join virtual meetings with clients and internal team meetings. • Help create a more human, clear, and professional client experience. • Write excellent English emails and updates. • Speak clearly and professionally in English. • Communicate effectively in Spanish.