Globe Life AIL logo
Globe Life AIL

Globe Life: American Income Division (AIL) has proudly served working families since 1951. As part of Globe Life Inc. (NYSE: GL), a Fortune 500 company, we provide supplemental benefits to unions, credit unions, and associations across North America. AIL holds an A (Excellent) rating from A.M. Best for financial strength. Forbes Top 25 Happiest Companies to Work For Fortune 500 parent company, Globe Life A+ BBB Rating & trusted reputation since 1951

Customer Care Specialist

Location

United States

Posted

6 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Care Specialist

Globe Life AIL

Role Description Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking a full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Who Thrives in This Role? - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. Qualifications - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! What We Offer: - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth. Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities in Huntington, WV 25701.

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