• Support the execution of marketing activities by partnering with clients and a cross-functional team of experts • Responsible for building, testing, and deploying digital marketing campaigns, including email, SMS, push and web messages • Build multi channel marketing campaigns within tools such as Braze, SFMC, Bloomreach or Iterable • Peer review and QA other team members’ builds • Support clients' technical needs on leading marketing automation platforms • Develop analytics dashboards on target platforms • Configure and build marketing automation tool components based on specifications • Work closely with technical and project management teams to deliver per agreed schedules • Perform functional testing of implementations to confirm accuracy • Continually learn new solutions and advance technical skills

• Own the end-to-end implementation experience for banks and credit unions • Lead enterprise implementations from kickoff through launch • Develop and manage comprehensive project plans, timelines, and risk mitigation strategies • Drive accountability across internal and external stakeholders • Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners • Translate technical requirements into clear, actionable guidance • Identify and proactively mitigate implementation risks • Ensure a smooth transition to post-launch support

• You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria. • You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction. • You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you. • Drive high adoption through training on our product across diverse roles (advisors, registrar). • Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc.

• Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers) • Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions • Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities • Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios • Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users) • Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators • Track training attendance, completion rates, and satisfaction scores • Gather feedback from training participants to inform continuous improvement • Assist in updating training materials based on product updates and user feedback • Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS) • Identify and recruit Site Champions who can accelerate adoption within their facilities • Develop Champion engagement strategies and provide ongoing mentorship • Facilitate peer learning sessions where successful users share best practices • Create and maintain a Clinical Champion community of practice • Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads • Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers • Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows • Address clinical concerns and questions from frontline providers with empathy and clinical credibility • Participate in VA medical staff meetings and clinical leadership forums as needed • Monitor user feedback and star ratings to identify clinical quality concerns • Review AI-generated documentation examples with users to ensure clinical accuracy and completeness • Escalate patient safety concerns or documentation quality issues to leadership promptly • Support clinical quality assurance activities including chart reviews when requested • Help clinicians understand best practices for reviewing and editing AI-generated notes • Guide clinicians through pre-encounter setup, template selection, and workflow optimization • Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints) • Translate clinical practice realities into actionable feedback for Product and Engineering teams • Support development of specialty-specific workflows and templates based on frontline insights • Support site go-lives by providing clinical presence during launch periods • Conduct post-training check-ins with clinicians to identify early adoption barriers • Monitor activation rates, recording initiation rates, and early utilization patterns • Deploy targeted interventions for users who haven't activated or recorded within expected timeframes • Participate in Site POC Information Forums, sharing insights and gathering barrier feedback • Track user engagement metrics (30-day active users, recording frequency, sustained use rates) • Identify struggling users or low-adoption sites requiring targeted support • Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage) • Implement "we miss you" campaigns and re-engagement strategies • Document successful adoption strategies and share across implementation team • Collect and categorize implementation barriers from Site POCs, users, and support tickets • Conduct root cause analysis on recurring clinical workflow or adoption challenges • Escalate systemic barriers to Director of Customer Delivery with recommended solutions • Collaborate with Support team to resolve technical issues affecting clinical workflows • Participate in sprint retrospectives and continuous improvement discussions • Track and report on training metrics (attendance, satisfaction, time-to-activation) • Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns) • Collect qualitative feedback during office hours and site visits • Document best practices and case studies from high-performing sites • Support quarterly RE-AIM evaluation data collection activities • Prepare site-specific utilization summaries for Site POCs • Contribute clinical insights to weekly team reports • Document lessons learned and recommendations for training/implementation improvements • Participate in customer business reviews when clinical perspective is needed