• Own and resolve incoming tickets in Zendesk and FAC systems. • Acknowledge support requests within SLA (1 hour). • Collect logs, crash traces, and reproduction steps for investigations. • Validate engineering updates, apply fixes, and confirm resolution. • Create and manage trial teams in FAC during POVs. • Own technical setup during trials and handle support tickets. • Escalate complex issues to engineering only after thorough investigation. • Manage assigned customer accounts post-onboarding. • Keep customers aligned to current Appdome engines and best practices. • Track health in Totango, aiming for portfolio health above 90%. • Drive CSAT engagement, requesting reviews and targeting 100% satisfaction. • Partner with Enablement for onboarding.

• Work side-by-side with end users and stakeholders to understand their toughest challenges, then design and deliver software solutions that directly address those needs. • Take full ownership of features from concept to deployment, including prototyping, integrating with existing systems, and ensuring performance in demanding real-world environments. • Collaborate across engineering, product, design, and operations teams to build scalable systems, prioritize work, and drive complex projects to completion. • Continuously monitor and improve system reliability and performance by instrumenting code, analyzing metrics, diagnosing issues, and iterating on fixes. • Balance short-term urgency with long-term maintainability—making thoughtful trade-offs that keep solutions practical, effective, and mission-focused. • Travel roughly ~25% to deploy, field-test, and support software systems, gathering feedback directly from users to ensure success in operational settings.

Role Description ALTEN Mexico is looking for a Design Engineer – Interior (Soft Trim) who will be responsible for the comprehensive development of vehicle interior components. The role requires technical expertise, deliverable management, interaction with suppliers, and proficiency in PLM/CAD tools. 📍 Location: Saltillo, Coah., México 🕒 Experience Level: 1+ years 🌐 English: B2–C1 Key Responsibilities - Synthesize program requirements (financial, weight, complexity) aligned with the thematic style. - Evaluate advanced topics and escalate incompatibilities. - Define part breakdown and assembly sequence. - Develop source packages (PBOM, eBOM, technical sheets, DVP&R). - Support technical reviews and supplier evaluations. - Oversee master section development and 3D releases. - Manage design practice analysis and critical issue resolution. - Maintain issue logs and present them weekly. - Conduct manufacturing and assembly feasibility studies. - Create technical sheets and DVP&R for new components. Qualifications - 1+ years of experience in automotive interior design or development (soft trim). - Proven experience as a DRE, DRE support, or Product Engineer. - Proficiency in CAD tools: CATIA and/or 3DX (3DExperience). - Strong knowledge of GD&T, tolerances, variation analysis, and parametric design. - Experience with manufacturing processes, feasibility, interfaces, and validations. - Knowledge of DFMEA, DVPR, and technical development documentation. - Knowledge of DFMEA/DFA, injection molding, and tooling processes. - Experience with PLM systems, BOM management, and engineering release processes. - English level B2–C1. Requirements - Experience with interior trim components, such as IP, console, door trim, pillar trim, bezels, hard trim or soft trim. - Knowledge of CAE, basic stress analysis, or mechanical validations. - Knowledge of DFA/DFS, packaging, static/dynamic clearances, and craftsmanship. - Previous participation in vehicle launches or global programs. - Experience with RFQs, costs, and sourcing/supplier support. Soft Skills - Strong communication and cross‑functional collaboration. - Technical leadership and decision‑making capability. - Problem‑solving and analytical thinking. - Time management and ability to operate under tight deadlines. - Detail‑oriented mindset with strong documentation discipline. - Supplier coordination and negotiation skills. - Continuous improvement and robust design focus. Benefits - Competitive salary - Benefits above those required by law - Career growth and development plan - Remote work scheme

• Turn slow, manual migration steps into bulk, repeatable operations • Own and harden the partner-network sync infrastructure • Build data-quality enforcement • Automate manual steps that limit throughput