• Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals. • Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP). • Support delivery of key onboarding KPIs, especially time to value and production-readiness. • Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders. • Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support. • Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis. • Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance. • Drive continuous improvement in service delivery through feedback loops and process optimization. • Create and deliver proof of concepts (POCs) that effectively demonstrate product value. • Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience. • Identify blockers to delivery and proactively resolve them with internal teams. • Provide regular reports on delivery status, KPI tracking, and customer impact.

• Oversee and manage changes to project scope, schedule, and costs, ensuring timely delivery of projects within defined scope and budget. • Analyze the data input to create accurate internal and external reporting and forecasting for all stakeholders. • Track project performance, specifically to analyze the successful completion of short and long-term goals. • Clarify and develop project scope, detailed work plans, schedules, objectives, estimates coordinates activities of the project team, identifying resources and implementation strategy. • Collaborate across multiple functions to ensure adherence to quality standards and internal processes, review project deliverables, and drive the achievement of required project results • Provide overall direction and technical or analytical guidance to project and program teams, often spanning multiple organizations, markets, and external suppliers/vendors. • Direct experience leading new fiber deployment and/or expansion initiatives • Oversee general contractor deliverables, closely monitor progress, and proactively identify risks to ensure alignment with the market build plan. • Lead project status meetings, prepare project reports, and oversee tracking and analysis, including the management of project interdependencies. • Ensure timely completion of milestones as outlined in the contract and facilitate prompt billing. • Create and maintain comprehensive project documentation. • Identifies, recommends and takes action to drive the analysis, solutions resolution to all issues/roadblocks in a timely fashion.

• An internal and external point-of-contact for program operations • Responsible for the operational efficiency of your program and the programs of any direct reports, if applicable • Running internal and client-facing meetings as needed, taking detailed action items & disseminating meeting recaps • Responsible for planning, managing, monitoring, and controlling the execution of digital initiatives from beginning to end, in partnership with channel team leadership • Managing program scope, identifying, defining, and communicating risks and change requests, before taking appropriate action to minimize the impact on the program's success • Focused on the details of tasks, deadlines & accuracy of deliverables • Developing and maintaining detailed program documentation such as timelines and project trackers • Creating workflows, training teams, and managing project tasks & deliverables using various project management software • Ensuring client programs are fully utilizing and adhering to all appropriate PMO templates and processes • A generator and owner of key PMO department initiatives • The co-owner and partner with client service counterparts for account success • Managing and mentoring junior-level project managers, as appropriate • The owner of continuous process improvement for your program and those of your direct reports, as applicable

• Lead customer-facing technical implementations from kickoff through deployment and validation. • Deliver post-contract customer demos, training sessions, and platform onboarding across Sevaro’s technology portfolio. • Provide backup support product-facing internal projects and vendor integrations when additional technical project management bandwidth is required. • Provide backup support for pre-contract technical demos during customer evaluation cycles. • Partner with Sevaro’s existing Senior TPM to drive PMO development, including process standardization and governance frameworks. • Build and maintain detailed project plans, timelines, RAID logs, communication plans, and status reporting. • Coordinate technical requirements, workflow mapping, and integration activities with cross-functional teams. • Drive issue escalation, risk management, and structured stakeholder communication throughout the project lifecycle.