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DuploCloud

The AI Solution for DevOps and Compliance

Technical Delivery Manager

Technical Project ManagerTechnical Project ManagerOtherRemoteSeniorTeam 201-500Since 2018Company SiteLinkedIn

Location

California + 7 moreAll locations: California | Colorado | Connecticut | Nevada | New York | Maryland | Rhode Island | Washington

Posted

106 days ago

Salary

$120K - $160K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureGCPKubernetesTerraform

Job Description

Technical Delivery Manager

DuploCloud

• Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals. • Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP). • Support delivery of key onboarding KPIs, especially time to value and production-readiness. • Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders. • Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support. • Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis. • Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance. • Drive continuous improvement in service delivery through feedback loops and process optimization. • Create and deliver proof of concepts (POCs) that effectively demonstrate product value. • Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience. • Identify blockers to delivery and proactively resolve them with internal teams. • Provide regular reports on delivery status, KPI tracking, and customer impact.

Job Requirements

  • 5+ years of experience in technical project management, onboarding, or managed cloud/DevOps services.
  • Strong experience of cloud platforms (AWS, Azure, GCP), DevOps practices, CI/CD pipelines, infrastructure automation, and networking.
  • Experience driving onboarding and operational delivery in a B2B SaaS or cloud-native company.
  • Expertise with Kubernetes, Terraform, IAM, and cloud-native monitoring/logging tools.
  • Background in DevOps or cloud engineering is required.
  • Strong organizational and communication skills, with a bias for action and accountability.
  • Proven ability to manage multiple customers and priorities in a fast-paced environment.
  • Experience working with high-value enterprise or mid-market customers.
  • Exposure to compliance frameworks like SOC 2, HIPAA, or PCI.
  • Certifications like PMP, CSM, or ITIL are a plus.

Benefits

  • Remote flexible work options
  • Employee assistance program (EAP)
  • Medical, dental & vision benefits supplement
  • Life & supplement life and Critical illness insurance
  • Health Savings Account (HSA), Flexible Savings Account (FSA)

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