Role Description We’re looking for a Technical Support Manager / Founding Support Lead to own technical support for developers and product teams using Runware’s AI inference platform. This role focuses on diagnosing and resolving technical issues, supporting API integrations, and acting as a key escalation point between customers, engineering, and upstream providers. The role is critical to maintaining platform reliability, customer trust, and a high-quality support experience at scale. In addition to hands-on technical support responsibilities, this person will play a key role in helping build and scale Runware’s support function. This role is ideal for someone who enjoys building systems and teams from scratch. Initially, the role will be highly hands-on, focused on customer support, technical investigations, and establishing scalable support processes. As the function grows, you will have the opportunity to help build and lead the support team. What You’ll Do - Act as the primary technical escalation point for customer issues related to APIs, platform behavior, reliability, and performance. - Investigate logs, metrics, traces, and customer reports to identify root causes and drive resolutions. - Work closely with Engineering, Product, Customer Success, and Partnerships to resolve issues and improve customer experience. - Communicate clearly with customers during incidents, escalations, and technical investigations. - Create and improve support documentation, troubleshooting guides, playbooks, and knowledge base content. - Identify recurring issues and drive improvements to tooling, processes, automation, and customer self-service. - Help establish support processes, escalation workflows, KPIs, and operational standards. - Contribute to hiring, onboarding, mentoring, and future growth of the support team. Qualifications - Experience in Technical Support, Support Engineering, Solutions Engineering, SRE, or similar technical customer-facing roles. - Strong troubleshooting and debugging skills, including APIs, JSON responses, HTTP errors, logs, and distributed systems. - Ability to independently investigate complex technical issues and collaborate closely with engineering teams. - Comfortable reading application code, understanding backend logic, and working with server-side technologies such as Java, PHP, Golang, Python, Node.js, or similar. - Strong written and verbal communication skills and the ability to manage multiple customer issues simultaneously. - High level of ownership and a track record of improving processes, documentation, or operational workflows. - Interest in helping build and eventually lead a growing support organization. Strong differentiators - Experience supporting AI/ML platforms, developer tools, APIs, infrastructure, or SaaS products. - Experience building or scaling support functions, processes, or teams. - Experience mentoring or managing technical support engineers. - Hands-on coding experience, ideally with full-stack development, allowing you to independently investigate issues, reproduce bugs, and better collaborate with engineering teams. - Comfortable discussing technical trade-offs involving performance, reliability, and scalability. - Experience working in distributed teams across multiple time zones. Tools & systems exposure - Support platforms: Zendesk, Intercom, Jira, Linear, GitHub Issues, or similar - Monitoring & debugging: Datadog, Grafana, logs, metrics, dashboards - Documentation: Notion, Confluence, GitHub Docs - APIs & developer tools: Postman, API debugging, JSON responses, HTTP status codes Time zone & location guidance We’re looking for coverage preferably outside Europe working hours, with 3–4 hours of overlap with the Europe team. We’re a remote-first collective, meeting in person twice a year to plan, brainstorm, celebrate wins, and enjoy some face-to-face time. We have core hours for cooperative working and calls, but outside of that your calendar is yours. Work the hours that let you perform at your peak while also building a healthy life. Our release cycles are fast and intense, but they’re followed by real downtime. After big pushes we expect the team to unplug, recharge, and come back ready & stronger than ever for the next leap. Benefits - Generous paid time off – vacation, sick days, public holidays - Meaningful stock options – share in the upside you create - Remote-first setup – work from home anywhere we can employ you - Flexible hours – own your schedule outside core collaboration blocks - Family leave – paid maternity, paternity, and caregiver time - Company retreats – twice-yearly gatherings in inspiring locations

Senior Manager, TV, Video, Audio, & Display (Analytics focused) USA - Remote time type Full time We’d love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. As the Senior Manager, TV, Video, Audio, & Display you will: - Client Management & Leadership: Serve as the strategic lead for key accounts, guiding the development and execution of comprehensive advertising strategies. Build and maintain strong, trust-based relationships with senior client stakeholders, ensuring satisfaction and long-term growth. - Client Onboarding & Transitions: Lead the onboarding process for new clients and manage smooth transitions for existing accounts. Ensure a deep understanding of client goals and provide strategic direction from the outset. - Team Leadership and Development: Oversee and mentor a team of specialists and strategists, driving performance and professional development. Foster a culture of innovation, collaboration, and excellence within the team. - Business Acumen and Financial KPIs: Develop and implement strategies that align with clients' business goals, focusing on maximizing ROI and achieving financial targets. Monitor and adjust campaigns based on performance data and financial KPIs. - Innovation and Thought Leadership: Drive innovation by staying ahead of industry trends and introducing new strategies in TV, CTV, streaming, audio, display, and OOH advertising. Position the company as a leader in media strategy through thought leadership and industry involvement. - Client Education: Educate senior client stakeholders on the latest media analytics trends and best practices. Provide strategic guidance through workshops, presentations, and direct consultation. - Industry Expertise: Maintain an advanced understanding of the advertising industry, particularly in TV, CTV, streaming, audio, display, and OOH media, to anticipate and respond to market changes that may impact client strategies. - Channel Expertise: Demonstrate deep expertise in optimizing the media mix across TV, CTV, streaming, audio, display, and OOH channels, ensuring the most effective use of client budgets to drive campaign success. Professional Qualifications: - 7-10 years of experience in TV, Audio, and Display roles with a proven track record of executing successful campaigns - Management experience preferred. - Experience in finance, consulting, or like industries a plus - MBA a plus - SQL experience a plus - Competence with principles of marketing data analysis, including A/B testing, incrementality, statistical significance - Demonstrated success analyzing data and using analytics tools to drive marketing decisions - Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint - Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives. - Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams. Benefits: Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year. Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts Retirement: Match up to 4% of your contributions at 100% Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources The hiring salary range for this role is $110,000 - $120,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.

Role Description We’re looking for a skilled Case Manager specializing in Personal Injury and Immigration Law cases to join our team! If you're highly organized, personable, and passionate about delivering exceptional case management, we’d love to hear from you. - Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information. - Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved. - Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated. - Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed. Qualifications - Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases. - Has a strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management. - Has a background in customer service and sales (highly desirable). - Is proficient in verbal and written communication skills in English (C1 or higher). - Has excellent prioritization and time-management skills. - Can work independently and handle confidential information with discretion. - Holds a Bachelor’s degree in law (preferred). - Permanently resides in Latin America. - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. - Fully Remote: Work from the comfort of your home—no onsite travel required. - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. - Wellness Support: Access in-house psychological and wellness coaching services. - Holistic Growth: Free access to coaching programs that support your personal and professional development. - Exclusive Learning Access: Unlock free access to over 200 courses.

Senior Manager, Hospital Billing Division Emory Healthcare Inc. Campus Location Atlanta, GA, 30345 Campus Location US-GA-Atlanta Department EHI Hospital Billing Job Type Regular Full-Time Job Number 167473 Job Category Revenue Cycle & Managed Care Schedule 8a-4:30p Standard Hours 40 Hours Hourly Minimum USD $55.32/Hr. Hourly Midpoint USD $67.40/Hr. Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, leadership programs - And more Description RESPONSIBILITIES: - A Senior Manager of Hospital Billing oversees the entire hospital billing operation, ensuring accurate and timely submission of patient claims, managing a team of billing specialists, resolving complex billing issues, maintaining compliance with healthcare regulations, and implementing strategies to optimize revenue cycle management and maximize revenue collection for the hospital. - Key responsibilities may include: - 1. Team Leadership and Supervision: - Manage a team of billing specialists, including assigning tasks, performance evaluations, coaching, and staff development. - Monitor team productivity and identify areas for improvement to streamline billing processes. - 2. Billing Operations Management: - Oversee all aspects of the hospital billing cycle, including patient registration, charge capture, coding, claim submission, accounts receivable follow-up, and payment posting. - Ensure accurate and timely billing by reviewing coding and charge entry for compliance with medical billing guidelines. - Monitor and address billing denials, appeals, and outstanding accounts receivable. - 3. Compliance and Regulatory Adherence: - Stay updated on current healthcare billing regulations, including ICD-10, CPT codes, and payer policies. - Implement procedures to ensure compliance with HIPAA, Medicare, and other relevant regulations. - Conduct regular audits to identify and address potential billing compliance issues. - 4.Revenue Cycle Optimization: - Analyze billing data to identify trends and opportunities for revenue improvement. - Develop and implement strategies to increase collection rates and reduce outstanding accounts receivable. - Collaborate with other departments like patient registration and clinical staff to improve data accuracy and streamline billing processes. - 5. Financial Reporting and Analysis: - Generate comprehensive billing reports to track key performance indicators (KPIs) like denial rates, days sales outstanding (DSO), and revenue cycle metrics. - Analyze financial data to identify areas for cost reduction and revenue enhancement. - 6.Payer Relations: - Build and maintain relationships with insurance payers to address billing issues and negotiate reimbursement rates. - Monitor and resolve billing disputes with payers. - 7. Additional Duties as Assigned - This role is a hybrid position splitting time between working remotely and working in the office. Minimum Qualifications: Minimum of 7 years of related experience - Minimum of 3 years of supervisory or management experience - Bachelors Degree in healthcare or a related field - Deep understanding of medical billing codes (ICD-10, CPT) and healthcare billing regulations - Extensive experience in hospital billing operations, including revenue cycle management - Strong leadership and supervisory skills to manage a billing team - Excellent analytical and problem-solving abilities to identify and resolve billing issues - Proficiency in electronic health records (EHR) systems and billing software - Strong communication and interpersonal skills to collaborate with various stakeholders PHYSICAL REQUIREMENTS: Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.