Role Description Tu travailleras en lien direct avec l'équipe fondatrice sur les sujets growth marketing, communication et acquisition, avec un vrai terrain d’expression pour tester et apprendre : - 📈 Growth & Lead Gen - Lancement de campagnes outbound ciblées (emailing, LinkedIn outreach, séquences automatisées) - Suivi et A/B testing des séquences - Qualif & nurturing de leads via Hubspot, Intercom, ou CustomerIo - Suivi analytique des performances et reporting - 💌 Newsletters & Réseaux sociaux - Création de contenus pour LinkedIn, en lien avec nos actus, offres, tendances RH & Tech - Création, envoi et optimisation des newsletters (CustomerIo ou Hubspot) - Suivi des KPIs de performance : taux d’ouverture, clics, impressions, conversion, etc. - 🎪 Événements & Salons - Participation à l'organisation des événements Tech/RH, en ligne ou physiques - Gestion logistique, communication avant/après événement - Activation sur les salons (en amont et pendant) - 🧱 Contenu, SEO & Webflow - Publication & édition de pages A/B testées sur Webflow - Optimisation SEO de contenus (blog, pages produit, etc.) et suivi et A/B testing via Webflow - Création d’assets marketing (landing pages, visuels) - 👥 Community & Design (Bonus mais très bien vu) - Animation des réseaux Facebook, Instagram, X - Création graphique via Figma, Canva ou outils similaires - Participation à la création de supports visuels (guides, templates, pubs) Qualifications - Curieux, analytique et autonome - Maîtrise ou aisance avec certains outils : Hubspot, Intercom, Webflow, Customerio - Capacité à poser une logique d’analytics claire (pas juste faire, mais comprendre pourquoi et améliorer) - Sens du contenu et appétence pour le design ou le branding - Attiré par l’univers startup, avec une vraie culture du test & learn Benefits - Une immersion complète dans l’écosystème Growth / RH / Tech - Des outils et méthodes modernes - De l’autonomie, du coaching, et un vrai impact visible - Un bonus possible si tu fais la différence 💥 - Horaires de travail flexibles

Role Description The Manager, Guest Growth & Decisioning is responsible for developing the strategies, audiences, loyalty levers, and personalization capabilities that drive guest frequency, retention, engagement, and lifetime value. This position owns loyalty engagement strategy, audience strategy, segmentation, personalization, lifecycle strategy, and customer engagement governance. The role partners closely with Business Intelligence, Brand, Digital, Paid Media, Operations, and agency partners to ensure guest intelligence is consistently converted into actions that create measurable business impact. Success in this role requires a unique blend of loyalty, CRM, lifecycle marketing, customer engagement, analytics, and strategic thinking. Key Responsibilities - Loyalty, Retention & Guest Growth - Lead loyalty engagement, retention, reactivation, and member growth strategies - Develop strategies that increase guest frequency, engagement, and lifetime value - Identify opportunities to strengthen loyalty member acquisition, onboarding, activation, and retention - Recommend enhancements to loyalty benefits, rewards, offers, and engagement initiatives - Partner across teams to ensure loyalty strategies align with broader business objectives and growth priorities - Audience Strategy & Personalization - Own audience strategy, segmentation frameworks, and targeting approaches - Develop personalization strategies across digital, loyalty, and customer engagement touchpoints - Define audience eligibility, prioritization, and engagement approaches - Recommend guest-centric offer and engagement strategies based on behavior, value, and business objectives - Ensure a consistent decisioning approach across customer touchpoints and channels - Customer Engagement Strategy & Governance - Own customer engagement strategy across email, SMS, push, loyalty, and other guest touchpoints - Establish audience governance, contact strategy, exclusion rules, prioritization frameworks, and lifecycle standards - Develop customer journey strategies and lifecycle engagement recommendations - Serve as the business owner and subject matter expert for customer engagement platforms and lifecycle marketing capabilities - Partner with activation teams and agency partners to ensure strategies are executed effectively and consistently - Decisioning & Growth Strategy - Translate guest intelligence into actionable business recommendations - Identify, prioritize, and communicate guest growth opportunities - Lead testing, experimentation, and optimization initiatives focused on guest behavior and engagement - Partner with Business Intelligence to prioritize analytical workstreams and evaluate results - Develop recommendations that influence loyalty, personalization, retention, and customer engagement strategies - Cross Functional Leadership - Partner with Business Intelligence, Brand, Digital, Paid Media, Operations, and agency partners to align priorities and growth strategies - Influence cross-channel activation through audience, personalization, loyalty, and engagement recommendations - Present insights, opportunities, and recommendations to leadership and cross-functional stakeholders - Champion guest-centric decision making across the organization - Help build the processes, capabilities, and operating model that support a more decisioning-led organization Qualifications - 7+ years of progressive experience in loyalty, CRM, lifecycle marketing, customer engagement, personalization, customer growth strategy, or related consumer marketing disciplines - Strong strategic thinking skills with the ability to translate guest intelligence into business actions and growth opportunities - Demonstrated experience developing loyalty, retention, lifecycle, personalization, and customer engagement strategies that drive measurable business results - Experience developing audience strategies, segmentation frameworks, lifecycle programs, and retention initiatives - Strong analytical capabilities with the ability to interpret data, identify opportunities, and develop actionable recommendations - Experience leveraging customer data, loyalty data, behavioral insights, analytics, and testing to influence business decisions and drive growth outcomes - Understanding of customer engagement platforms, marketing automation, loyalty platforms, and customer journey orchestration - Knowledge of audience governance, contact strategy, segmentation, personalization, and lifecycle marketing best practices - Experience designing, evaluating, and scaling testing and optimization initiatives - Ability to influence cross-functional teams and build alignment across multiple stakeholders without direct authority - Strong communication, presentation, storytelling, and executive influence skills - Comfortable working with Business Intelligence, analytics teams, agency partners, and cross-functional stakeholders to solve complex business problems - Demonstrated ability to prioritize competing opportunities and drive results in a fast-paced environment - Strong project management and organizational skills with a high level of accountability - Experience managing agency, technology, and vendor relationships - Proficiency with Microsoft Office Suite, including Excel and PowerPoint Preferred Qualifications - Experience with customer engagement, CRM, loyalty, or marketing technology platforms such as Salesforce Marketing Cloud, Braze, SessionM, Iterable, or similar platforms - Experience with customer analytics, audience segmentation, lifecycle marketing, personalization, and testing methodologies - Experience translating customer insights into audience, offer, personalization, and engagement strategies - Restaurant, hospitality, retail, eCommerce, consumer loyalty, or customer engagement experience strongly preferred - Bachelor's degree in Marketing, Business, Analytics, Hospitality, or related field required, or equivalent combination of education and experience Compensation Range $97,400.00 - $134,000.00

Role Description Come join our Peak Health team at WVU Medicine as a Team Lead for Member and Provider Service, contributing to the foundation for an innovative, new health plan. This position will report to the Service Manager, playing a unique and important role in our mission to change healthcare for the better. The Team Lead, Peak Health Member and Provider Service is a primary contact for employees and managers within Peak Health Service. Responsibilities include: - Reviewing and monitoring general customer and provider inquiries via chat, calls, and service requests. - Being a point of contact for employee escalations and ensuring customer satisfaction. - Accountable for new team member training to ensure specialists are competent in WVUHS and Peak Health policies and processes. - Providing foundational experience for anyone looking to move into Management. Qualifications - High school diploma or equivalent AND five (5) years of experience in customer service support OR - Associate degree AND three (3) years of experience in customer service support OR - Bachelor’s degree AND two (2) years of experience in customer service support. Requirements - Three (3) years of call center service environment experience. - Two (2) years of experience with service technologies including telephony, chat, CRM management, knowledge management, training, and documentation. - Two (2) years of health insurance, medical environment experience. Preferred Qualifications - Bachelor’s Degree, or greater, in related healthcare field. - One (1) year of experience with Peak Health Member and Provider Service. - Five (5) years of service experience, preferably in call center environment. - Three (3) to (5) years’ experience in health insurance. - Three (3) years’ experience in commercial, Medicare, and Medicaid plans. - Three (3) years of working in a metric driven environment. Core Duties and Responsibilities - Serve as a point of escalation for member and provider service manager calls. - Act as a single point of contact for higher level of support inquiries for Peak Health. - Participate in meetings with other Peak Health departments to stay current on actions affecting Customer Service and Insurance workflows. - Act as a mentor to new team members and ensure new team member competency of policy and procedures of the role. - Monitor progress towards specialist readiness. - Lead training efforts and ensure all updates to materials. - Collaborate with team leadership to align the team with department and corporate goals through training and process management. - Regularly review escalated service requests for correct assignment, identifying activities that can become Customer Service knowledge areas. - Ensure appropriate coverage for chat inquiries and call coverage during lunch. - Respond to chats, calls, and service requests from employees and managers in a timely manner with a customer focus. - Provide input and guidance to managers and employees regarding understanding of Peak Health policies, procedures, forms, and processes. - Answer inquiries by clarifying desired information; research, locate, and provide information. - Resolve problems by clarifying issues; research and explore answers, and alternative solutions; escalate unresolved problems to supervisor. - Anticipate and respond to customer needs; follow up until needs are met. - Coordinate other service support activities as assigned by the manager. Physical Requirements - Ability to sit for extended periods of time. Working Environment - Standard office environment with electrical equipment (i.e., telephone, personal computer, copier, fax machines, etc.). - Computer Software/Systems include but not limited to Microsoft Office Professional Suite (Outlook, Word, Excel, Access), Internet Explorer, and EPIC. Skills & Abilities - Exceptional customer service skills. - Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities. - Effective interpersonal skills. - Familiarity with Health Insurance practices and procedures. - Ability to manage call volume and reduce the number of abandoned calls to improve team performance metrics. - Excellent written and oral communication skills. - Proficiency with MS Office, Tapestry, and other computer applications as required. - Ability to utilize search tools and knowledgebase tools to find relevant information. - Exercise good judgment in handling sensitive and confidential information and situations. Additional Job Description - Scheduled Weekly Hours: 40 - Shift: Exempt/Non-Exempt - United States of America (Non-Exempt) - Company: PHH Peak Health Holdings - Cost Center: 2911 PHH Member Services

Role Description This position provides Rating & Underwriting services and support to the Sales team and is responsible for the production of rates for the 51+ markets. - Develops and issues renewal rates for group size 51+. - Manages book of business independently up to authority limits, providing recommendations and analysis to Sales. - Analyzes both Account specific metrics and marketplace data to determine appropriate rate levels. - Approves Group Enrollment Information (GEI) and Benefit Information Forms (BIFs) where applicable. - Researches rate and benefit inconsistencies and issues corrections and/or recommendations. - Assembles data and produces ERISA 5500 reports and issues to Sales, where applicable. - Performs other duties as assigned by management. Qualifications - High School Diploma/GED required. - Minimum one (1) year business experience, preferably in an insurance environment. Requirements - Prefer knowledge of Horizon BCBSNJ products. - Prefer knowledge of underwriting principles, benefit offerings, alternate financial mechanisms and rating methodology. - Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint) and Lotus Notes. - Should be knowledgeable in the use of intranet and internet applications. - Excellent Math abilities to be determined via interview and/or testing. - Analytical & Problem Solving Skills. - Attention to Detail. - Time Management. - Customer Focus. - Teamwork. - Self-Motivated. Benefits - Comprehensive health benefits (Medical/Dental/Vision). - Retirement Plans. - Generous PTO. - Incentive Plans. - Wellness Programs. - Paid Volunteer Time Off. - Tuition Reimbursement. Salary Range $70,500 - $94,395 This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.