• Manage the patient caseload and communicate as frequently as necessary • Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care • Communication with home health agencies and other community services utilized by the patient • Collection of health outcomes data and registry documentation • Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living • Assessment and support for treatment regimen adherence and medication management • Identification of available community and health resources • Facilitating access to care and services needed by the patient and/or family • Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service • Development, communication, and maintenance of a comprehensive or disease-specific care plan • Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers • Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone • Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support • Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to promote healthy exchanges of crucial information • Perform other duties as assigned to support Lumata Health’s goals and objectives.

Role Description This is a remote position. As an experienced online educator, the candidate will work as an independent contractor of LINC Education to offer online facilitation services for students studying in the Masters of Nursing (Online) offered by Victoria University Online. Candidate must possess strong knowledge of healthy ageing, chronic disease management, and integrated models of care for older adults. They should be able to support students in applying evidence-based interventions, evaluating complex case studies, and designing person-centred care plans that promote self-management, improve health outcomes, and enhance the quality of life of older people. Qualifications - Registered Nurse or Midwife (AHPRA registration) or Registered Mental Health Practising Nurse and knowledge of unit content. - PhD and/or Master Degree in Nursing or relevant field (i.e. health-related) plus 5 years' relevant teaching, research and/or professional experience at the PG level in the last 10 years. - Full rights to work within Australia. - An Australian Business Number or ABN as a sole trader, or of the entity that will contract with LINC. - Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse cultures. - Proficient in English language; excellent oral and written communication. - Must possess a working laptop and have access to high-speed (>10 MBPS) stable internet connection. - Ability to quickly learn and use technology platforms for interacting with students, including the host university’s LMS and LINCtrac (training on these platforms will be provided). - The candidate needs to be available between 5 pm to 10 pm every day. Requirements - Healthy ageing and gerontology. - Chronic disease management. - Integrated care models. - Person-centred care planning. - Self-management strategies. - Evidence-based practice. - Case study analysis. - Health and wellbeing promotion. Roles & Responsibilities - Subject matter guidance to a group of 25-30 undergraduate online students. - Support in learning skills like academic writing, research and time management. - Conduct 1:1 sessions for doubt-resolution, academic guidance and assessment draft reviews. - Guidance on relevant reference material. - Assessment marking with long-form feedback. - Management of discussion forums. - Proactive, prompt and personalised support to student queries and issues. - Prompt interaction with students over email, or calls/online sessions from locations of their convenience (e.g. home, office etc.).

• Manage an ongoing portfolio of families throughout their care journey • Build trust and maintain strong relationships through consistent communication • Guide families through onboarding, assessments, charting requirements, and care milestones • Provide compassionate support while maintaining clear expectations and accountability • Conduct scheduled check-ins and proactive outreach • Investigate and resolve family concerns and escalations • Navigate emotionally sensitive conversations with empathy and professionalism • Coordinate across teams to identify root causes and drive issues to resolution • Communicate updates and next steps clearly with families • Manage multiple priorities, deadlines, and family needs simultaneously • Track progress and ensure timely completion of family requirements • Maintain accurate documentation and records • Identify opportunities to improve workflows and processes • Create documentation, SOPs, and tracking systems when needed • Contribute ideas that improve efficiency and family outcomes • Support new initiatives in a rapidly growing environment

• Identify, investigate, analyze and evaluate instances of potential fraud, waste, and abuse • Proactively monitors provider activity to identify patterns, anomalies, and emerging trends that may warrant further investigation • Utilizes data analytics, claims review, and industry intelligence to detect potential fraud, waste, abuse, or non-compliance • Leverages claims data, dashboards, and predictive models to identify providers exhibiting atypical billing patterns or potential fraud, waste, and abuse • Analyze information gathered by investigation and report findings and recommendations as a written summary and/or presentation • Conducts investigation-related training • Supports legal proceedings as needed, including testifying in court or working with law enforcement personnel to prepare cases for civil or criminal actions • Maintain current knowledge of relevant laws, regulations and standards • Participates in special projects as required • Complete all responsibilities as outlined on annual Performance Plan • Complete all special projects and other duties as assigned