Prevail Legal

• Own a portfolio of law firm client relationships, serving as the primary point of contact throughout the client lifecycle • Lead client onboarding, ensuring smooth adoption of Prevail’s platform, workflows, and service standards • Conduct regular business reviews and proactive check-ins to surface needs, address concerns, and identify growth opportunities • Act as a trusted advisor by deeply understanding each client’s litigation support needs and aligning Prevail’s capabilities accordingly • Coordinate deposition session logistics in collaboration with the Operations team, ensuring all resources are confirmed and coverage is airtight • Monitor session delivery in real time; escalate and resolve issues related to court reporters, videographers, interpreters, and support • Step in as needed to assign resources, confirm coverage, or resolve job-related conflicts to protect client experience • Oversee post-session processes, including transcript delivery, quality review, and follow-up communications • Partner with Operations, Sales, and the Transcript/Certification teams to ensure seamless coordination across the client journey • Surface client feedback and recurring issues to internal stakeholders, advocating for product and process improvements • Collaborate with the Dev team to communicate client-facing feature requests and platform updates • Maintain accurate client data and session records within Prevail’s case management and CRM systems • Uphold and enforce Prevail’s quality standards for all service partners including court reporters, videographers, and interpreters • Identify performance trends and escalate service partner concerns through the appropriate channels • Ensure compliance with client-specific preferences, transcript formatting standards, and SLA commitments

• Review AI-generated transcriptions of legal depositions against original audio or video for accuracy and completeness. • Edit and proofread AI-generated transcriptions to correct grammar, punctuation, and formatting errors. • Conduct thorough research to ensure accuracy of technical and specialized legal terminology and names. • Ensure proper identification of speakers. • Maintain consistency and adherence to established style guidelines. • Perform live data tagging in support of Prevail's AI-powered transcription workflows. • Work efficiently to meet deadlines while maintaining quality. • Adapt to changes in AI technology and transcription practices as well as Prevail’s editing environment.

• Contribute to building and maintaining web applications • Collaborate with the team to implement new features • Optimize performance • Work with both object-oriented and functional programming paradigms • Understand Git/source control and Gen-AI tools