Senior Process Associate - Customer Service Location: Winston Salem United States Job Description: Customer Service Representative (Bi-Lingual) 149149BR Job Description Customer Services Representative - Spanish Bi Lingual Job Position: Customer Service Representative (Spanish Bilingual) Job Hours: 8-hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours. Job Location: Winston Salem, NC- Remote 3 weeks, In office 3-4 days a month Job Summary Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written). Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team. Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication. Qualifications Basic - Minimum of 12 months of Customer Services or in a customer facing role - High school diploma or GED required Preferred - Must be bilingual in Spanish and English (spoken and written) — required for this position - Experience in an automated, high-volume outbound/inbound call center environment - Experience handling escalation calls and resolving delivery or product issues - Proven track record of maintaining accurate and complete customer orders - Experience using issue resolution and follow-up techniques to manage customer relationships - Ability to work collaboratively and support team operations Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. Work Location Winston Salem, NC Country USA State / Region / Province North Carolina Company IBPO USA Interest Group IBPO USA Domain Customer Service Job Role Process Associate-Customer Service-US

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Ukraine is currently looking for an Airframe Service Engineer to join our Customer Support team in Kyiv, Ukraine. On this position, you will provide technical solutions to a wide range of difficult problems. Develop solutions that are imaginative, thorough, practicable, and consistent with organization objectives. You will represent the organization by providing solutions to difficult technical issues associated with specific projects. Primary Responsibilities: - Receive and respond requests from airlines and repair organizations for technical support of Boeing airplanes. Provide a quick and appropriate response that meet the Safety-First principle. - Disposition repair, design repair plan, provide jacking and shoring instructions, analyze reported problems for potential safety issues, provide No Technical Objection (NTO) for ferry flights / flight tests etc. - Apply knowledge of Boeing design principles to assess and resolve product/process issues through the product lifecycle. - Apply engineering principles to research technical, operational and quality issues that cannot be resolved by customer and designs interim and permanent engineering solutions (repair disposition text, repair scheme, etc.). - Identify documents, analyze reported problems and communicate deviations that could impact design intent and safety; recommend and manage resolution. - Develop and implement product/process improvements. - Represent the engineering community in the build through post production environment. - Ensure supplier and build partner compliance with Boeing standards. Develop customer correspondence for continued safe operation and maintenance of equipment. - Analyze damage repair or structural modification to determine appropriate jacking and shoring (general knowledge), prevent collateral damage and assure a safe work environment. - Understand structural repair classification and definitions. Apply engineering principles to typical damages removal process and inspection. Confident understanding SRM allowable damage limits and SRM major repair procedures and requirements. - Understand major/minor repairs classification/principles. - General knowledge and understanding of certification process and principles. Basic Qualifications: - 3+ years of aircraft structure, materials and properties, design criteria and release processes. - Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement. - 3+ years in aircraft maintenance. - Solid communicator, upper-intermediate in both written and verbal English. - Readiness to work in a flexible schedule (weekends/holidays support, overtime, shifted work schedule). - Readiness for business trips - up to 25% of working time. - Existing rights to work in Ukraine. Preferred Qualifications: - Experienced in working with airlines and supporting a/c during maintenance. - Experienced in reading and understanding engineering models, drawings, specifications and various technical documentation. - Experienced in researching engineering designs in order to develop defect solutions to product/ process issues for production or simple technical in-service issues. - Experience/Familiarity with structural design principles for aircraft primary structures (e.g. corrosion, stress analysis, statics, materials strength, material characteristics, and repair techniques). At Boeing we care deeply about the wellbeing of every employee. Some of the benefits include: - Market competitive salary and bonuses. - Medical insurance for you and your family (Health plan includes medical, surgical and dental care, planned and emergency, inpatient treatment, ambulance service and prescription drugs) - Life insurance. - Sport reimbursement. - Well-being support. - Professional skills development via educational assistance program and certification. - Benefit from Employee Recognition Program. - Cooperate and exchange knowledge with world class global engineering team. - Broaden your experience in international aviation projects and technical workshops. Applications for this position will be accepted until Jul. 31, 2026 Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (Ukraine) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Role Description We’re looking for a proactive and tech-savvy Technical Operations Specialist to join our team. In this role, you will own a live support queue across our core tooling stack, including HubSpot, Aircall, Stripe, Slack, Zoom, and other internal systems, while continuously improving workflows through automation. This is a fast-moving, SLA-driven environment where staying responsive, managing priorities well, and keeping the queue clean matters just as much as solving any individual request. This role is a strong fit for a Strong Junior - Middle specialist who is highly organized, technically curious, and motivated to make internal operations faster and more efficient. This job is for you if you are: - A self-motivated problem-solver who enjoys working in technical systems and improving how things operate. - Comfortable managing a high-volume stream of requests and deciding what needs attention first. - Responsive and disciplined in async communication, with strong follow-through and clear updates. - Quick to learn new tools and able to troubleshoot independently using documentation and available resources. - Calm and reliable during busy periods, even when work is repetitive or unpredictable. - A strong written communicator who can explain technical issues clearly to non-technical teammates. - Interested in automation and excited by opportunities to reduce manual work using tools and AI. Responsibilities - Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs. - Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup. - Proactively escalate blocked or high-risk items rather than allowing them to stall. - Support routine operational work and HubSpot administration, including workflows, automations, and reporting. - Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems. - Improve internal processes using tools such as n8n, Zapier, and Google Apps Script. - Identify repetitive tasks and continuously look for opportunities to streamline or automate them. Qualifications - Experience in technical support, CRM operations, system administration, or a similar hands-on role. - Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed. - Familiarity with automation tools such as n8n, Zapier, or Apps Script. - Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency. - Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent. - Excellent async communication habits, including responsiveness during working hours and proactive follow-up. - Ability to learn new tools quickly and troubleshoot independently with minimal supervision. - Strong critical thinking and problem-solving skills. - Clear written communication and confidence working with non-technical stakeholders. - High level of ownership, resilience, and reliability in fast-paced operational work. Nice to have - Experience working with HubSpot. - Experience with ClearFeed or similar ticketing and SLA-management tools. Why this role matters You will help keep our internal operations running smoothly by making sure technical requests are handled quickly, blockers are surfaced early, and repetitive manual work is continuously reduced through automation. Your work will directly improve team efficiency and help internal stakeholders move faster with less friction. Benefits - Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives. - Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses. - Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs. - Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement. Why You Should Join ELVTR - Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity. - Impactful Work: Contribute to a mission that is reshaping the future of online education. - Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company. Join Us If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR. ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Role Description Join our team and help people with hearing loss take the next step towards better hearing and a better quality of life. At GRÜN smiles, we support customers who have shown interest in booking an appointment with one of our partner hearing care specialists. Our role is to guide them through the process, answer their questions and schedule suitable appointments — always with empathy, patience and a strong focus on service quality. This is not a sales role. There is no cold calling, no acquisition and no product support. Instead, you will be part of a meaningful customer service project where many customers are genuinely grateful for the help they receive. - Support customers via phone and/or written communication - Help customers understand the next steps towards booking a hearing care appointment - Schedule appointments with partner stores - Communicate clearly, patiently and professionally - Document customer interactions accurately in our systems - Work closely with your team to ensure a high-quality customer experience - Treat every customer with empathy, especially when communication requires extra patience or clarity Qualifications - Excellent spoken and written English - Strong communication skills and a clear, friendly speaking style - High level of empathy, patience and customer orientation - Reliability and a structured way of working - Confidence using digital tools and customer support systems - Ability to work independently from home - Previous experience in customer service, call centres, appointment scheduling or a similar role is helpful, but not required Requirements - Clear and accessible communication is especially important in this role. Benefits - Remote work from North Macedonia - A respectful and appreciative work environment with room to contribute ideas - A meaningful project where your work genuinely helps people - No sales pressure, no cold calling and no performance bonus pressure - A fixed monthly salary - Full-time employment with 40 hours per week or part-time options with 30–35 hours per week - A two-week paid training programme - Shifts during weekdays and weekends, with a say in scheduling where possible - An international and supportive team - Regular team events, online and offline - A long-term role in a growing company