Role Description We're looking for an experienced Account Manager (m/f/d) to grow our customer base across the UK and continental Europe. The candidate should approach this role with a hunter-type mindset within our growing commercial team. The candidate will be tasked with maintaining and strengthening existing customer relationships while identifying, building, and nurturing new business to achieve revenue goals. To this end, we are seeking driven, growth-minded, customer-centric individuals who are team-oriented, highly communicative, and enjoy working in a fast-paced and evolving selling environment. Tasks: - Serve as the primary commercial point of contact for customers across your territory. - Manage and strengthen relationships with existing customers while actively identifying and developing new ones. - Listen effectively, ask relevant questions, and position our key product offerings based on specific customer needs. - Drive adoption, expansion, and awareness across our target market segments. - Gather and channel voice of customer feedback into the organization. - Own the full sales cycle for your territory, including converting your active funnel and maintaining your pipeline in the CRM. - Formulate territory business plans aligned to our commercial strategy. - Negotiate and help draft, review, and deliver specialized customer agreements. - Collaborate and communicate with product management, marketing, and customer success teams. Qualifications - At least 3 to 5 years of direct sales experience in the synthetic DNA market. - Bachelor’s degree in a life science discipline (biology, molecular biology, immunology, biochemistry, genetics/genomics, genome engineering, etc); a graduate degree is a plus. - Self-motivated team-player who is goal-oriented and focused. - Demonstrated organizational, time management, written, and verbal communication skills. - Must be based in either the UK or within continental Europe, with proximity to reliable methods of transportation (air/train) to support up to 50% travel. Requirements - Technical knowledge of synthetic biology mediated applications is highly desired. - Proficiency in Office 365 tools, including PowerPoint, Excel, SharePoint, and Teams. - Comfort and familiarity with both manual and software-mediated data entry, quoting, and CRM management (Salesforce and Slack experience a plus). - Passionate about enabling customer success without compromising personal or professional integrity. - Ability to efficiently problem-solve potential customer issues. Benefits - Professional growth through company-supported training and workshops. - Be part of a motivated, collaborative team with team-building activities. - Work in an international environment with colleagues from 25+ nationalities. - A career path with opportunities to advance. - Starting salary is experience-based and will reflect your skills and track record in account management. Company Description Ribbon Bio is a biotech start-up working on developing the next technological wave of error-proof DNA synthesis. With its approach, the company is developing a cost-efficient platform to produce long and complex DNA molecules, thereby enabling a new generation of biopharmaceutical processes and other synthetic biology products. Our international and highly motivated team located in Vienna and Klosterneuburg is constantly looking for new talents who can join this exciting ride and take Ribbon Biolabs to the next level. Let’s write the future of DNA.