• Set up dashboards/alerts; script repetitive ticket steps. • Participate in RCAs; log user pain points weekly; propose product fixes. • Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.). • Optimize a small workflow in incident management tooling.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Project Operations Manager As a Project Operations Manager, based in Mexico City, you will focus primarily on the delivery and execution of complex global projects for our clients. These projects can range from Point of Sale (POS) and marketplace e-commerce. As an expert in driving complex technical and operational roll-outs, you will interact and collaborate with internal and external stakeholders in order to create a seamless service deployment experience for clients looking to go live on our platform. You will do this by using your experience in integrating systems and superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction on one end to verifying correct configurations on the other. What you'll do - Manage the project lifecycle from start to finish, ensuring that our clients are fully prepared to roll-out Adyen’s solution - Responsible for managing 5-10 projects at any given time with a project duration ranging from 6 months to 2 years - Work closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure a smooth roll-out - Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties; - Provide guidance on Adyen’s product and advise on the solution that best fits clients’ business needs - Deliver client feedback to internal teams to improve our product and services - Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes; - Contribute to internal process improvement initiatives to help our business scale. Who you are - 5+ years handing complex Projects or a deep understanding of the Payments infrastructure - You speak native in Spanish and are fluent in English for business communication. - Experienced with setting-up complex (ideally technical) projects with multiple stakeholders. - Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions - Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision - Able to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate. - Must be willing to travel, both domestically and internationally where required. Nice to have - Experience working with a global team, across multiple time zones and cultures - Experience in payments or financial technology Our Diversity, Equity and Inclusion Commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. This role is based out of our Mexico City office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Title: Nurse Educator Location: Fresno United States Job Description: Full time | Home-based | R1518022 IQVIA – Advancing Patient Support and Education IQVIA, the world’s premier provider of commercial healthcare solutions, is seeking licensed healthcare professionals for the position of Flex Nurse Educator. This role supports patient care through both remote and, when required, in-field coverage, ensuring continuity during staff absences and territory vacancies. Position Summary The Flex Nurse Educator delivers essential educational support and medication training to patients living with chronic diseases who have been prescribed specific medications. The professional engages with patients primarily through virtual channels, including telephonic, video, secure messaging, email, and SMS, and provides in-person education only when coveringterritory vacancies and/or LOA to maintain seamless program coverage and compliance. Job Qualifications - Active RN license in good standing (compact multi-state preferred); may be required to obtain additional licensure in multiple states; bachelor's degree or BSN preferred. - Must possess or be willing to obtain a California RN Licensure if residing in the Mountain or Pacific time zone - Must reside within the specific geography - At least 5 years clinical experience in hospital, home health, pharmaceutical, or biotech settings; nurse educator background a plus - Bilingual in English/Spanish and prior Ambassador experience desirable. - Exceptional communication, organization, and time management skills, including experience managing multiple territories and prioritizing projects and deadlines. - Proficient in virtual platforms, documentation, MS Office, and iPad technology - Ability to travel up to 50% for in-field assignments and coverage as needed; valid driver’s license required. - Flexible availability for evening and weekend work - Private designated workspace at home required. - Flexibility to work weekends and evenings. - Must have an active CA nursing license or be willing to obtain one. Key Responsibilities - Deliver remote patient education, including medication administration training and adherence support, via telephonic, video, email, SMS, and secure messaging platforms. - Provide in-person support and education exclusively during coverage of territory vacancies, such as home visits and other approved designated locations, maintaining privacy and high educational standards. - Facilitate connections to program-approved resources and encourage dialogue between patients and healthcare providers. - Maintain accurate documentation, follow approved protocols, and uphold KPIs and compliance standards. - Collaborate with District Managers and Field Leadership, participate in training sessions and strategic planning, and assist in onboarding and mentoring new team members as needed. - Coordinate and facilitate the connection between patients and program-approved, patient-based resources. - Provide educational training to patients on specific disease states and prescribed medication. - Provide patient-focused education to empower patients to adhere to specific treatment compliance as directed by their HCP. - Foster appropriate dialogue between patient and health care provider Additional Responsibilities - Support patients throughout their treatment journey, addressing access barriers and promoting behavioral change for optimal health outcomes. - Participate in ongoing professional development, team meetings, and quality improvement initiatives. - Adhere strictly to program guidelines, ensuring non-clinical and educational interactions with patients. - Uphold territory-specific targets and compliance with company and regulatory standards. This is an educational, non-clinical position. Nurse Educators do not provide medical advice but empower patients to manage their disease and improve treatment compliance. Join IQVIA’s team of over 10,000 representatives and help deliver medical breakthroughs to those who need them most. #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $90,000-$95,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Provide advanced operational and analytical support, lead budget tracking and reporting, coordinate compliance and governance activities, and improve operational processes while collaborating with cross-functional teams to enhance effectiveness.