Title: Nurse Educator Location: Fresno United States Job Description: Full time | Home-based | R1518022 IQVIA – Advancing Patient Support and Education IQVIA, the world’s premier provider of commercial healthcare solutions, is seeking licensed healthcare professionals for the position of Flex Nurse Educator. This role supports patient care through both remote and, when required, in-field coverage, ensuring continuity during staff absences and territory vacancies. Position Summary The Flex Nurse Educator delivers essential educational support and medication training to patients living with chronic diseases who have been prescribed specific medications. The professional engages with patients primarily through virtual channels, including telephonic, video, secure messaging, email, and SMS, and provides in-person education only when coveringterritory vacancies and/or LOA to maintain seamless program coverage and compliance. Job Qualifications - Active RN license in good standing (compact multi-state preferred); may be required to obtain additional licensure in multiple states; bachelor's degree or BSN preferred. - Must possess or be willing to obtain a California RN Licensure if residing in the Mountain or Pacific time zone - Must reside within the specific geography - At least 5 years clinical experience in hospital, home health, pharmaceutical, or biotech settings; nurse educator background a plus - Bilingual in English/Spanish and prior Ambassador experience desirable. - Exceptional communication, organization, and time management skills, including experience managing multiple territories and prioritizing projects and deadlines. - Proficient in virtual platforms, documentation, MS Office, and iPad technology - Ability to travel up to 50% for in-field assignments and coverage as needed; valid driver’s license required. - Flexible availability for evening and weekend work - Private designated workspace at home required. - Flexibility to work weekends and evenings. - Must have an active CA nursing license or be willing to obtain one. Key Responsibilities - Deliver remote patient education, including medication administration training and adherence support, via telephonic, video, email, SMS, and secure messaging platforms. - Provide in-person support and education exclusively during coverage of territory vacancies, such as home visits and other approved designated locations, maintaining privacy and high educational standards. - Facilitate connections to program-approved resources and encourage dialogue between patients and healthcare providers. - Maintain accurate documentation, follow approved protocols, and uphold KPIs and compliance standards. - Collaborate with District Managers and Field Leadership, participate in training sessions and strategic planning, and assist in onboarding and mentoring new team members as needed. - Coordinate and facilitate the connection between patients and program-approved, patient-based resources. - Provide educational training to patients on specific disease states and prescribed medication. - Provide patient-focused education to empower patients to adhere to specific treatment compliance as directed by their HCP. - Foster appropriate dialogue between patient and health care provider Additional Responsibilities - Support patients throughout their treatment journey, addressing access barriers and promoting behavioral change for optimal health outcomes. - Participate in ongoing professional development, team meetings, and quality improvement initiatives. - Adhere strictly to program guidelines, ensuring non-clinical and educational interactions with patients. - Uphold territory-specific targets and compliance with company and regulatory standards. This is an educational, non-clinical position. Nurse Educators do not provide medical advice but empower patients to manage their disease and improve treatment compliance. Join IQVIA’s team of over 10,000 representatives and help deliver medical breakthroughs to those who need them most. #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $90,000-$95,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Provide advanced operational and analytical support, lead budget tracking and reporting, coordinate compliance and governance activities, and improve operational processes while collaborating with cross-functional teams to enhance effectiveness.

Role Description Under the Chief Enterprise Operations Officer, this position is the key leader for the Consumer Lending Processing Department which includes processing, funding, servicing and operational processes for ancillary Insurance products related to direct consumer loan products (Auto, HELOC and Visa loans) within the entire Credit Union. This position will assist the Chief Enterprise Operations Officer to carry out the assigned responsibilities, provided that such action is consistent with cost-effective practices and is consistent with Regulations, and the Credit Union’s policy and procedures. This position provides leadership direction, administration, strategy development for staff, leadership, and organization related to consumer lending operations. Sets staff goals to meet organization’s objectives. Responsible for maintaining high level of employee productivity, internal and external member services, identifies and implements efficiency improvements and supports the credit union’s culture. Serves as a management escalation resource for any Consumer Lending Operations related issues. This position also builds, plans, directs, oversees and approves the compliance, processing, funding, and administration of the Credit Union’s consumer lending operations to foster a member centric environment that supports the achievement of the Credit Union’s strategic goals. As a member of the Credit Union’s Leadership team, this position supports the Credit Union’s strategic action plans and organizational goals and works with the management team to set staff operations goals to meet organization objectives. This position also requires identifying and reporting potential fraud in a timely manner. In addition, this position is responsible for hiring and training underwriting staff as well as ensuring that all training documentation is updated (compliance and legal etc.). Leads with an expectation of teamwork & collaboration with internal business partners across the organization. This position is also responsible for supporting increased consumer and HELOC loan volume, along with insurance product penetration. Establishes guidelines, procedures and standards in the development and implementation of products, services, and procedures in order to provide long term portfolio growth. Responsibilities - Oversees, leads, plans, directs and executes all aspects of the Consumer Lending Operations department’s subgroups: - Consumer Lending Processing/Funding - Home Equity Line of Credit (HELOC) Processing/Funding - Servicing and ancillary Insurance products related to direct consumer loan products - Responsible for providing support to the sales team in the production of consumer loans, and ensuring cross selling of products and services. - Oversees all aspects of Consumer Operational decisions for the Credit Union. - Responsible for and drives production within the subgroups of the Consumer Lending Operations Department as well as responsible for operational efficiencies. - Participates in the establishment of lending goals as well as financial goals for the Consumer Lending segment. - Communicates with Members and staff to sell loan products and ensure good member service. - Directly approves more complex loans and loan exceptions. - Assist members with loan requests, problem resolution and cross sells products and services. - Provides leadership and coaching to motivate and maximize the performance of Lending Operations Supervisor(s) and Lending Operations team. - Responsible for the selection, professional development, and performance evaluations of the lending operations team. - Establishes attainable consumer lending operational goals, which includes Visa product operational goals. - Coordinates and maintains solicitation methods and processes to increase consumer loan volumes. - Monitors individual as well as departmental progress toward such goals and develops reporting mechanisms to qualitatively assess staff performance and production volumes. - Submits reports to executive management and appropriate region/market heads pertaining to observations and conclusions relating to performance and production goals. - Establishes and responsible for maintenance of and oversees lending policies, procedures and goals for the consumer lending operations department. - Identifies potential business partners and negotiates agreements. - Coordinates and negotiates with product development, marketing and/or sales groups. - Manages all Consumer lending operations within the subgroups, and staff. - Focuses on core deliverables such as increasing brand awareness, bringing in new members, department budgeting, data analysis and driving new revenues by effectively challenging and motivating employees and a variety of other lending services duties. - Performs duties that support all consumer, Visa and HELOC lending programs, services and delivery methods. - Researches, approves and implements, along with marketing, loan campaigns to meet strategic goals accordingly to grow the business. - Develops product lines and researches new product offerings to meet Credit Unions goals. - Maintains various reporting mechanisms to qualitatively assess the quality of the operations staff; for Direct, Visa and HELOC lending. - Oversees the subgroups of Consumer Lending Operations personnel’s adherence to credit union policy and procedure and ensures accuracy related to data entry and lending documentation. - Prepare annual budget for the department, and monthly monitoring for variances. - Manage expenses and monthly invoices within established guidelines. - Active participant and contributor in key organizational committees. - Responsible for directing and organizing the activities associated with Loan Quality Control. - Reviews loans for quality, documentation, compliance with federal and state regulations and laws, as well as adherence to internal policies and procedures. - Responsible for maintenance of tracking system to ensure compliance requirements are met. - Maintains visibility and presence with out-of-state team members by traveling to each location a minimum of twice per year. - Responsible for the development and content of the organizational Consumer Lending training (Lending 101) as it relates to the origination, processing, and funding of consumer loans. - Responsible for organizational communication related to the various Consumer Lending Operations segments through Operational Bulletins, newsletters, emails, etc. - Represents the Credit Union in a positive and professional manner. - Other related duties as assigned. Qualifications - 5-7 years of Consumer Lending operations, inclusive of consumer and home equity loans underwriting, processing, and funding, with direct credit authority. - 2-3 years of collateral management experience. - A minimum of five years of management experience in a financial institution. - Advanced credit experience. - Ability to analyze and evaluate loan requests and make credit decisions. - Knowledge of budget process. - Demonstrated experience in financial principles and practices required. - Excellent oral and written communication skills in order to effectively interact with staff, members and all levels of management. - Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People. - Drives for Results: demonstrated ability to achieve business targets. Preferred Qualifications - Over 7 years of Consumer Lending operations, including consumer and home equity loans, with direct credit authority as well as servicing and ancillary insurance products related to direct consumer loan products. - Over five years of progressive management experience in a credit union, inclusive of retail sales and member-facing (branch) experience. - High level of credit experience. - The ability to analyze complex loan requests and understands and works proficiently with credit scoring, loan processing systems, and automated approval systems. - Ability to present to ELT management and Board of Directors. - Master’s Degree. Education - Knowledge at a level normally acquired through completion of a Bachelor's degree in Accounting/Finance or a related financial or business field is required or equivalent work experience. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

Role Description This role is responsible for supporting and managing Fleet programs for the Company’s growing fleet operations, including developing, implementing, and monitoring the fleet processes that support Operations and maximize Fleet performance. Responsibilities: - Manage a comprehensive asset utilization plan - Proactively manage the vehicle registration and licensing program to ensure compliance on assets - Provide equipment analysis - Prepare and report regularly the status of Fleet metrics and initiatives - Manage Warranties, Recalls, and Campaigns for completeness - Manage Telematics System (Geotab+Surfsight) - Support MVR (Motor Vehicle Records) process - Assist with fleet integrations for acquired companies - Coach and advise employees authorized to drive a vehicle on Company business with regards to safe operation of the vehicle, traffic laws, and driver safety rules as well as complying with the Fleet and Driver Policy - Provide support, as needed, to the Fleet Manager and Risk Compliance Specialist - Perform other duties or manage projects as assigned or necessary - Provide support to all districts regarding vehicles Qualifications - High School diploma or equivalent - 2 years Fleet experience, preferred - Current use of MS Office Suite (Word, Excel) in a proficient manner - Experience with Geotab and Samba Safety, preferred, but not required - Proactive with the ability to work independently under general direction - Professional conduct, effective verbal & written communication skills with all areas of the organization - Demonstrate integrity and discretion while maintaining confidentiality - Superior organization skills and dedication to completing projects in a timely manner - Capable of passing a pre-employment background, MVR and drug test Requirements - Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times - Solution oriented with the ability to problem-solve and complete non-routine tasks and requests supporting business objectives - Strong interpersonal/communication skills - Detailed oriented and demonstrate a high degree of accuracy when performing tasks - Performs other related duties as assigned or requested by Management - Successful completion of a drug test and pre-employment background screening is required Benefits - Competitive compensation - Pay is on a weekly cycle, every Friday - Career Advancement Opportunities - Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays - Company paid short and long-term disability - Immediately vested in our 401(k) company match - Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success - Exceptional guidance and support from our managers - Collaborative culture & environment - Opportunity to work alongside some of the best talent in the fire protection industry