• Build, edit, and optimize web pages using pre-existing components and templates within Drupal, following brand standards and best practices as directed. • Implement SEO/GEO best practices across assigned web content, including meta descriptions, alt text, keyword placement, and on-page optimization. • Perform QA checks on assigned pages and projects to catch broken links, outdated content, and technical issues before they reach the user. • Contribute to periodic web content audits within assigned scope, documenting findings accurately and flagging issues for the team. • Support web content audits within assigned scope in coordination with the SEO team, documenting findings accurately and flagging issues for the team. • Surface recurring issues and observations from your day-to-day work and share them with the team to inform process improvements. • Coordinate with cross-functional partners on assigned projects to make sure content is ready, accurate, and on time.

• Leading and developing Content Development team members and building an effective team operating cadence • Hiring, onboarding, and training team members on department standards, tools, and procedures • Mentoring and coaching team members; setting clear expectations and success criteria; and overseeing work quality, productivity, and professional development • Developing and maintaining processes and supporting documentation for product development, content operations, localization, intake/triage, estimation, and change control • Undertaking periodic process reviews to improve efficiency, predictability, and quality (e.g., cycle time, rework rates, and release readiness) • Planning and implementing maintenance of products, including roadmap planning, release notes readiness, and stakeholder communications • Establishing and facilitating team operating cadences (e.g., weekly content syncs, backlog grooming, cross-functional issue triage) to align priorities, manage work-in-progress, remove blockers, and escalate risks early • Engaging, onboarding, and overseeing the work of SMEs, content vendors, and other contractors • Recruit, engage, and onboard contractors and SMEs (including external pipelines), communicating engagement terms, security requirements, and expected timelines • Manage contractor/SME deliverables to defined scope and acceptance criteria; provide feedback; and ensure quality, timeliness, and exam-security adherence • Setting and reinforcing meeting/workshop participation norms and exam security expectations for SMEs and contractors (e.g., confidentiality, approved file-sharing channels) • Lead vendor management, including statements of work, budget tracking, invoicing coordination, and performance/quality reviews • Partnering with senior management to plan and deliver content products (scope, estimates, budgets, and schedules) • Working with senior management to plan the annual budget, including assumptions, staffing/vendor mix, and prioritization tradeoffs • Working with Finance and Program Management to maintain a list of core content products, define lifecycle/maintenance needs, and plan replacement strategies • Working with technology groups and the Project Management Office to develop release plans, map dependencies, and maintain milestone-based schedules for content products • Tracking team and project budgets (forecast vs. actual), managing variances, and representing resource needs to the organization for the next fiscal year • Developing tactical and strategic resourcing plans, including capacity planning across internal staff and external partners • Reporting on and monitoring monthly and quarterly progress with clear, timely status updates (scope, schedule, budget, risks/issues, and decisions needed) • Developing strategic solutions, level-of-effort estimates, and costing scenarios to support prioritization and investment decisions • Providing support for responses to requests for proposals • Supporting compliance, internal controls, and audit-related documentation for content development investments • Maintaining project documentation and audit trails (e.g., business cases/proformas, approvals) in designated systems and coordinating updates with Finance and project stakeholders • Coordinating activities with clients, vendors, and cross-functional internal teams to deliver a strong candidate and educator experience • Working directly with clients and partners to design, review, and continuously improve certification products and supporting resources • Exercising independent judgment in methods and techniques; aligning stakeholders on decision criteria; and managing change requests to protect validity, security, timelines, and budgets • Working with Certiport's psychometric function to run Job Task Analysis (JTA) workshops, content development workshops, technical reviews, standard setting sessions, and surveys • Developing and maintaining policies and operating agreements for exchange of information and resources between Content Development, Technology, QA, and Support (including handoffs, service levels, and escalation paths) • Maintaining up-to-date knowledge of testing processes and the end-to-end candidate and educator journey (registration, delivery, accommodations, scoring, reporting, and support) • Serving as a champion for candidates and educators by bringing their needs into product decisions, prioritizing clarity and fairness in content, and partnering with stakeholders to improve the usability and instructional value of certification materials • Coordinating with technology and support teams to triage and resolve content tooling and delivery issues that impact development schedules • Traveling on behalf of the company as needed • Representing company at industry conferences, including research & presentations on key initiatives;

Role Description We are looking for a highly organised and detail-oriented Creative Producer to lead the planning, coordination and delivery of all brand content production activities. This role is focused on managing the production process rather than creating content yourself. You will coordinate photographers, videographers, editors, models, stylists and other creative suppliers to ensure all content is delivered on time, within budget and to the highest standard. Acting as the central point of contact between internal teams and external creative partners, you will oversee everything from monthly content shoots to large-scale seasonal campaigns. Duties & Responsibilities - Production Management - Produce and deliver one small-scale content shoot per month. - Coordinate regular social-first photography and video content production. - Lead the production of 3–4 major brand campaigns annually. - Build production timelines, budgets and shoot schedules. - Manage projects from concept through to final asset delivery. - Talent & Supplier Management - Source, negotiate and manage relationships with: - Photographers - Videographers - Models and talent - Makeup artists - Hair stylists - Set designers and prop stylists - Studios and locations - Build and maintain a trusted network of creative freelancers and suppliers. - Manage production budgets and supplier costs. - Shoot Execution - Create call sheets, production schedules and shoot documentation. - Ensure shoots run smoothly and efficiently. - Coordinate talent logistics, travel and scheduling where required. - Resolve production issues quickly and professionally. - Maintain high production standards while working within budget. - Asset Management & Delivery - Oversee post-production timelines and approvals. - Coordinate editing, retouching and final asset delivery. - Ensure assets are correctly named, tagged and archived. - Maintain organised digital asset libraries. - Distribute final assets to relevant stakeholders across the business. - Cross-Functional Collaboration - Work closely with leadership, marketing, e-commerce and design teams. - Ensure content requirements are captured before production begins. - Manage asset requests and delivery deadlines. - Maintain production calendars and content planning schedules. Qualifications - Essential - 3+ years' experience in creative production, content production or campaign management. - Experience producing photography and video shoots. - Strong understanding of social media content production. - Excellent project management and organisational skills. - Ability to manage multiple projects simultaneously. - Experience managing freelancers, agencies and external suppliers. - Strong budgeting and negotiation skills. - Excellent communication and stakeholder management skills. - Advantageous - Experience within beauty, fashion, luxury, lifestyle or consumer brands. - Understanding of e-commerce content requirements. - Experience with tools such as Monday.com, Notion, Airtable or similar project management platforms. - Experience working across both photography and video content. What Success Looks Like - Delivered 12 monthly content shoots. - Produced 3–4 major seasonal campaigns. - Built a reliable network of creative suppliers and talent. - Established an efficient content production workflow. - Maintained a well-organised digital asset library. - Improved content delivery speed and operational efficiency across the business. Personal Attributes - Highly organised and detail-oriented. - Proactive and solutions-focused. - Calm under pressure. - Strong creative judgement. - Resourceful problem solver. - Collaborative and positive. - Comfortable working in a fast-paced environment. - Committed to delivering high-quality work. Package & Remuneration Salary will be inline with market rates and discussed with shortlisted candidates.

• Handle incoming customer calls, emails, and messages promptly and professionally. • Solve customer issues directly or escalate to the relevant internal teams when necessary. • Maintain accurate documentation in internal CRM and support systems. • Track customer requests, follow up on pending issues, and ensure timely resolution. • Collaborate with internal teams to support process improvements and problem-solving. • Contribute to the continuous enhancement of customer service quality. • Achieve results and meet service-level expectations despite challenges.