Role Description As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility, and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets, and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company. In This Role You Will - Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. - Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. - Analyze T.30 (passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. - Run live packet captures from cloud servers on the Linux terminal. - Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries. - Monitor operational pager alerts in an efficient and timely manner. - Improve customer self-service through better processes and documentation. - Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. - Liaise with your technical peers for resolution of escalated cases. Qualifications - SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge. - Strong customer-focus, interpersonal and communication skills. - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions. - Continually looking to solve problems. - Understand issues and requirements well in order to provide solutions. - Outgoing and socially interactive. - A self-starter looking to assist at any moment and to take the initiative. - Balancing daily workload and multi-tasker who can effectively prioritize work. Requirements - Experience in a product support/application role. - Voice over IP experience with the SIP signalling protocol or other related telephony protocols. - An understanding of general web technologies such as API/SDKs. - Experience working with SMS over SIP SIMPLE, SMPP or HTTP (API requests). - Confidence with technology and the Internet. - A natural curiosity and experience in applying technology to resolve customer issues. Benefits - 5 day week: 9 hour shift with 1 hour break. - Saturday & Sunday is a set working day. - Working days for this role would be Wednesday, Thursday, Friday, Saturday and Sunday. - Rest days would be Monday and Tuesday. - Working Shifts: 8am to 5pm UTC, Wednesday to Sunday.

Role Description As a member of our team, you will: - Analyze and break down software requirements and technical specifications to create and execute test cases. - Write test cases in Jira and conduct testing. - Test the product and drive resolution of defects. - Develop and maintain automated test scripts (as needed) using industry-standard automation tools, such as Selenium, to ensure efficient and accurate testing. - Build a risk-based test plan focusing on business-critical flows, edge cases, and negative scenarios. - Execute automated test scripts and report any defects or issues found during testing. You’ll be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in. Qualifications - Bachelor's degree in Engineering, Computer Science, related subject or equivalent experience. - 5+ years of functional testing experience. - 5+ years of experience with SQL querying. - 3+ years of proven experience in automation testing, with a strong understanding of test methodologies and best practices. - 2+ years of experience in QA Testing with IBM Transformation Extender (WTX) maps, including designing, developing, executing test cases, and maintaining map solutions to ensure data accuracy and compliance. - 2+ years of experience in testing with Tivoli Workload Scheduler (TWS) / IBM Workload Scheduler, including validating job scheduling processes, monitoring batch jobs, and troubleshooting scheduling issues to ensure reliable and efficient workload automation. - 2+ years of experience in testing for batch processing and UNIX/Linux environments, including validating job scheduling, file handling, scripting and troubleshooting in production environments to ensure process integrity and operation efficiency. - 2+ years of experience with Azure. - 2+ years of experience in extracting and managing test data based on project requirements, performing definitive testing and writing appropriate test cases. - 2+ years of experience in REST API Testing using Postman. Requirements - 3+ years of experience working within the healthcare payments domain, including claims payment and remittance processing. - 3+ years of experience in using automation tools such as Selenium, Cucumber, or similar frameworks. - 2+ years of experience with payment industry standards, protocols, and security best practices, including data protection and compliance requirements. - Experience collaborating with onshore and offshore teams to support deployments, resolve deployment related issues, and ensure adherence to release governance processes. - 835 file expertise/knowledge, test file creation, payment processing. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Aerospace Engineer Location: Dayton, OH United States Work Type: Hybrid, Full Time Job ID: R0231883 Job Description: The Opportunity: As an aerospace engineer, you know leading-edge technology, systems, and tools are critical to national defense. At Booz Allen, you can use your engineering expertise to develop advanced defense tools and technology. We need your skills and expertise in missiles to develop creative solutions that directly impact the warfighter. As an aerospace engineer on our research and development team, you'll provide expertise in evaluating new technologies, performing threat analysis and characterization, and improving the design of defense systems. Your experience with highly advanced technologies, scientific principles, theories and concepts is key and makes you an integral part of delivering a client-focused solution. In this role, you'll contribute to the direction of solutions by evaluating, analyzing, and designing tools to inform and assist analytical, defense and engineering teams across the DoD and IC. You'll work with a large community of aerospace and software engineers, remote sensing scientists, and domain experts across the effort and collaborate with clients and customers to deliver world-class solutions to evaluate new technologies and innovate new defense solutions. Your engineering knowledge will help the DoD expand and improve their capabilities to enhance national security and protect the warfighter. If you want to solve real-world challenges and lead engineering for an intelligence customer, there's a place for you here. At Booz Allen, you'll make a difference with us, and, in return, we'll invest in your future. Join us. The world can't wait. You Have: - 4+ years of experience with aero ballistic guidance navigation and control analysis - 4+ years of experience with object estimation theories - 4+ years of experience with EO and IR modeling and simulation of advanced weapons systems - 2+ years of experience with Python coding - Knowledge of advanced missile systems - Ability to work in a dynamic environment and engage with clients and customers - Active TS/SCI clearance; willingness to take a polygraph exam - Bachelor's degree in an Engineering field Nice If You Have: - Experience coding in MATLAB or C++ - Experience with the application of AI/ML methodologies using Python tools - Knowledge of aerospace materials, structures, and propulsion systems - Master's degree in an Engineering field preferred; Doctorate degree in an Engineering field a plus Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees.  Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Title: DesktopWorkstation Design Engineer Location: Baltimore, MD, Rockville, MD, Hybrid Job Description: Desktop/Workstation Design Engineer Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications: - The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience · Understanding of the application of security controls on the image · Microsoft Office engineering experience · Integrating anti-virus applications in an image · VPN/Remote access (Cisco Secure Access with RSA a plus) · Windows Scripting experience · Good writing skills Ideally, you will also have: - VB and/or VBA coding experience a plus · VDI/Citrix experience · SMS/SCCM experience a plus · Understanding of PKI · VMWare experience · Litigating software such as Ipro and Concordance Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. $116,480 - $158,080 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.