• Manage a portfolio of tier-1 accounts and partners, ensuring satisfaction, retention, and consistent turnover growth • Proactively identify upsell and cross-sell opportunities across the slots and live dealer portfolio • Develop and maintain structured account plans, revenue forecasts, and quarterly growth targets • Analyse partner performance (GGR, turnover, player activity, session KPIs) to drive actionable insights and tailored growth plans • Prepare and lead commercial proposals and deal extensions • Negotiate commercial terms within company guidelines • Build trusted, long-term relationships with key stakeholders, from product managers through to C-level executives • Act as the primary escalation point for partner issues and coordinate solutions internally • Represent the company at industry conferences and regional events • Apply sweepstakes (sweeps casino) market knowledge to advise partners on positioning and growth across the US, Canada and other emerging markets • Stay informed on sweepstakes regulation, competitor releases, and player preferences in the sweeps space • Work closely with Product, Tech, Marketing, Risk and Compliance to deliver a seamless partner experience • Support launch planning, promotional planning, and roadmap alignment for key accounts

Role Description - Betreuung und Weiterentwicklung eines anspruchsvollen B2B-Kundenportfolios mit Schwerpunkt auf Herstellern im Bereich vertikaler Sonnenschutz (Rollladen, Raffstore, Screens), Fenster, Fassadenbeschattung und angrenzender Trägerprodukte - Strategische Begleitung von Industriepartnern bei der Integration von Somfy Antriebs-, Steuerungs- und Automatisierungslösungen in moderne Sonnenschutz- und Fenstersysteme - Ausbau bestehender Geschäftsbeziehungen auf Basis gemeinsamer Markt-, Vertriebs- und Wachstumsstrategien - Identifikation und Gewinnung neuer Potenzialkunden sowie gezielte Rückgewinnung ehemaliger Geschäftspartner - Systematische Key-Account-Planung entlang relevanter Erfolgsfaktoren wie Umsatzentwicklung, Produkt-Mix, Marge, Projektpipeline, Marketingaktivitäten, Schulungen und Verkaufsförderung - Entwicklung und Umsetzung kundenspezifischer Maßnahmen zur Stärkung der Marktposition von Somfy im industriellen Umfeld - Vorbereitung und Führung von Preis- und Konditionsverhandlungen - Präsentation des Somfy Leistungsportfolios – von innovativen Antrieben und Steuerungen bis hin zu vernetzten Smart-Home- und Automatisierungslösungen - Durchführung von Produkt- und Vertriebsschulungen für Kunden und Partner Qualifications - Abgeschlossenes Studium, idealerweise mit Schwerpunkt Vertrieb, Marketing oder einer vergleichbaren Fachrichtung oder abgeschlossene Berufsausbildung - Erste Erfahrung im technischen B2B-Vertrieb, vorzugsweise im Umfeld von Sonnenschutz, Fensterbau, Gebäudeautomation, Smart Home oder erklärungsbedürftigen technischen Produkten - Ausgeprägtes Verständnis für industrielle Kundenstrukturen, technische Entscheidungsprozesse und langfristige Partnerschaftsentwicklung - Analytische und strategische Denkweise sowie die Fähigkeit, Marktpotenziale systematisch zu erkennen und in konkrete Maßnahmen zu übersetzen - Kommunikationsstärke, sicheres Auftreten und Freude daran, Kunden für innovative Lösungen zu begeistern - Hohe Eigenmotivation, strukturierte Arbeitsweise und ein ausgeprägtes Maß an Verantwortungsbewusstsein - Verhandlungssicheres Englisch in Wort und Schrift - Hohe Reisebereitschaft und Freude am persönlichen Austausch mit Kunden und Partnern vor Ort Benefits - Überdurchschnittliche Unternehmensleistungen und ein sehr gutes Betriebsklima - Ein Arbeitsumfeld, in dem Eigenverantwortlichkeit im Denken und Handeln sowie die gemeinsame Freude am Erreichten den Grundstein für Ihren persönlichen Erfolg und nächste Karriereschritte legen

Build strategic territory plans to align priorities, navigate customer challenges with tailored solutions, and engage collaboratively across teams to enhance patient outcomes through effective account management and access support.

Title: Manager, Employee Relations Location: Portland United States Requisition ID: 2026-39905 Salary Range: $118,809.60 - $201,968.00 per year with offer based on experience, education, and internal equity Position Type: Regular Full-Time Job Description: Department Overview The ACC leads fair, objective investigations into workplace concerns, ensuring outcomes are grounded in facts and aligned with policy. We emphasize consistency in how practices and disciplinary actions are applied, reducing the risk of future grievances while reinforcing a culture of People First! We manage formal employee grievances and respond to RFIs with professionalism and timeliness, helping to resolve issues constructively in partnership with the business. We deliver targeted training and educational resources to leaders and employees, empowering them with the knowledge to navigate workplace challenges, adhere to company policy and to uphold our Code of Conduct. We ensure our policies are clear, current, and consistently applied, supporting compliance with legal and contractual requirements. The Manager of Employee Relations for the Advice and Counsel Center (ACC) leads a team of ACC partners, senior partners, and associate partners, while also overseeing key projects managed by the ACC. This role provides expert guidance on a wide range of employee and labor relations matters, including: - Employee misconduct - Drug diversion and workplace impairment - Policy and contract violations - Performance management issues - Social media-related concerns - Leave and FLSA violations - Grievance resolution - Ethical issues and workplace violence In addition to supporting ACC team members, the Manager acts as a strategic consultant and collaborator across Human Resources functions, including HR Business Partners, Labor Relations, and the HR Service Center. Function/Duties of Position The Manager of Employee Relations plays a critical role in shaping and sustaining a respectful, ethical, and legally compliant workplace culture aligned with OHSU’s Mission, Vision, and Code of Conduct. Through consistent policies, processes, and educational initiatives, this role fosters a culture of accountability, equity, and continuous improvement. Key Responsibilities: - Lead efforts to promote a values-driven culture by ensuring consistent interpretation and application of HR policies, procedures, and employee relations practices—including performance management, conflict resolution, discipline, grievances, and arbitrations. - Apply a diversity, equity, and inclusion lens to identify organizational trends, design targeted interventions, and enhance the effectiveness of Employee Relations strategies. - Serve as a trusted partner across the organization, delivering exceptional service and building collaborative relationships that support each mission area. - Reviews and approves all trainings recommended to the director and learning and development that will be provided to the organization. Manager Responsibilities: - Provide strategic guidance and performance management for ACC team members, including Partners, Senior Partners, and Associate Partners. - Support team members with case assignments and approvals for complex actions such as: - Terminations - Skipping discipline levels - Last chance agreements - Review summaries of findings for high-profile and large-scale investigations. - Monitor departmental caseloads and assess case complexity and trends. - Identify and address education needs for the ACC team, Human Resources, and the broader organization. - Develop, manage, educate on, and refine assigned processes and procedures. - Serve as a resource and subject matter expert for the ACC and OHSU Leadership teams. - Provide regular feedback on team performance and development. - Lead departmental change initiatives and approve escalated issues to ensure consistency and alignment with organizational goals. - Manages ACC Partner, Sr. Partner, and Associate Partner performance, provides timely feedback, training and education, and completes performance evaluations. - Manages and maintains onboarding schedule for new ACC team members; delegating tasks to the team to provide education and training. ACC Metrics: - Analyze ACC performance data and case trends to deliver actionable insights that inform strategic decisions and operational improvements. - Recommend enhancements to systems, tools, and educational initiatives that strengthen departmental effectiveness and support organizational goals. - Apply strong analytical skills to interpret complex data, identify patterns, and advocate for team and departmental development aligned with enterprise initiatives. - Review monthly metrics with Associate Partners and provide summary reports and recommendations to the Director. Complex Case Management: - Review all OCIC investigation findings and ensure disciplinary decisions processed by ACC are consistent, fair, and aligned with policy. - Lead resolution of complex and sensitive employee and labor relations matters. - Conduct investigations involving senior leadership across all areas of the organization, ensuring thoroughness and discretion. - Collaborate with cross-functional partners—including HR, Labor Relations, Legal, OCIC, Integrity, and Public Safety—to ensure a comprehensive and unified approach to case resolution. - Apply sound judgment and organizational awareness to navigate high-risk situations and support a respectful, compliant workplace culture. Policy Reform and Projects: - Oversee ACC-led projects to ensure alignment with organizational goals, including initiatives such as annual renewals, reductions in force, union notices, and standard operating procedure (SOP) development. - Manage the annual renewal process by delegating tasks across the ACC team and reporting key updates, risks, and opportunities to the Director. - Co-chair the HR Policy Committee, leading efforts to update, clarify, and implement HR policies and addendums. - Develop and execute policy implementation strategies, including leader training, organizational communication, and union engagement. - Ensure policies are consistently applied and clearly understood across the organization, reinforcing a culture of accountability and compliance Required Qualifications - Bachelor’s degree in business, HR or related field, and/or equivalent combination of education, experience, and training is required - 6 years of progressively responsible Human Resources experience, or equivalent combination of education and experience is required. - At least 2 years in an employee relations and/or labor relations role is required. - Proven expertise in investigatory best practices, with the ability to navigate diverse perspectives, experiences, and cultures throughout the process. - Strong working knowledge of federal, state, and local employment laws (expert-level preferred). - Demonstrated ability to lead and develop a small team of HR professionals toward shared goals, through direct or indirect supervision. - Skilled in guiding leaders through employee relations decisions that align with organizational policies and legal obligations. - Committed to fostering an equitable and inclusive workplace through thoughtful interactions, decisions, and recommendations. - Maintains confidentiality, impartiality, and composure under pressure and tight deadlines. - Capable of working independently and collaboratively within a matrixed environment. - Experienced in leading projects from initiation to completion. Preferred Qualifications - Master’s degree in related field, preferred. - 2 years of management experience directly or indirectly over a group of HR professionals in the last 10 years is preferred. - Preferred experience in unionized healthcare, public, or educational environments. - Proven ability to lead policy reform efforts, including planning, implementation, and leader education. - Skilled in delivering training and education across diverse audiences within the organization. - Strong cultural awareness and ability to navigate investigations with sensitivity to varying perspectives and experiences. - Effective conflict resolution skills, with the ability to manage sensitive and emotionally charged situations with empathy and professionalism. Additional Details - This role is remote with limited travel to OHSU properties. Must live within commutable distance to Marquam Hill - Generally, an employee will be required to work at a desk, type throughout the day, attend several meetings utilizing a camera, speak in presentations and meetings, and think through complex and stressful situations. - HR Certification preferred Why apply to OHSU? We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.