• Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese. • Provide accurate and up-to-date information to callers/individuals accordingly. • Collect accurate data about calls and callers with proper record keeping. • Monitor and manage the company’s customer service/ticketing platform, ensuring timely handling of app bugs and support requests. • Supported by the in-house clinical team in administrative processes and psychological case management.

Coordinate litigation support services, maintain and troubleshoot litigation support systems, ensure data security and integrity, and provide customer support and training for users in a dynamic legal environment.

Provide excellent customer service while resolving issues, educate customers on banking products, proactively grow relationships through sales, and adhere to operational policies to ensure a secure banking experience.

Title: Direct Support Worker Location: Keaau United States Job Description: Full time job requisition id JR1404 Are you a self-motivated and reliable person who can work with adults with disabilities while helping them develop their skills and grow? Then we need you! At Easterseals Hawaii, we are dedicated to serving people with disabilities and building communities of Aloha where everyone has the ability to live independent, fulfilling lives. Our Direct Support Professional promote the individual growth of program participants in a safe and positive learning environment (either in a program, community, or home-based setting) with a focus on increasing the participant’s options, opportunities, and community integration with daily life in support of our mission to make a positive difference. Depending on the needs of the program and the candidate’s availability, Direct Support Professional are assigned to a facility or in-home based clientele. Our skilled staff will provide you with the training you need to feel comfortable and confident in all aspects of the role. Core Responsibilities & Essential Job Functions - Support participants to achieve the highest level of independence possible in pursuit of their definition of a “good life.” - Provide input and implement the participant’s Individual Plan. - Follow organizational guidelines to promote the participant’s health and safety. - Monitor, respond to and report issues of concern to the Case Coordinator or other supervisor. - Provide personal care and assistance with daily living activities (toileting, dressing, feeding, etc.) as needed, while respecting the participant’s privacy and confidentiality. - Accurately complete all participant-related data and documentation by the assigned deadline via a web-based platform. - Accurately submit timesheets, leave requests, required credentialing documents, work related training and other required paperwork by the assigned deadline via the Family of Company’s (FoC) web-based platforms. - Attend and participate in department meetings and training as required. - Other duties as assigned. - Assist in maintaining a clean, hygienic, and safe environment. - Respond appropriately and immediately to emergencies as defined in the Family of Companies (FoC) Operational procedures. - Report any safety concerns to the Program Manager or other supervisor. - Handle multiple tasks, adhere to deadlines, and process urgent projects while paying attention to detail. - Other duties as assigned. Qualifications Minimum Education, Experience & Training Equivalent to: - Must be at least 18 years of age. - High School diploma, General Equivalency Diploma (GED) or equivalent Knowledge & Skills: - Exercise patience and understanding working with participants of many skill levels and individual needs. - Be culturally respectful while working with an ethnically, linguistically, and economically diverse population. - Communicate effectively (verbally and written), and read, using the primary language within the workplace. - Exercise confidentiality and discretion pertaining to the work environment as required by HIPPA. - Be committed to the values of the organization while demonstrating good judgment, flexibility, and discretion when dealing with confidential and sensitive matters. - Operating knowledge of a computer, iPad or tablet, applications and software, standard office equipment and Microsoft (Outlook, Word, and Excel). Must be able to use an iPhone or work cell phone if applicable. - Ability to work comfortably with individuals at all levels within the organization Physical Requirements: - Frequent bending, reaching, squatting, kneeling, twisting when working with participants. - Responsive to audio and visual cues from participants and their families, other staff members, and the environment - Work calmly during behavioral and health-related incidents. - Use logic and reasoning for anticipating future needs, goals, and events. - Stand or sit for extended periods of time, stand for up to 6-8 hours a day. - Occasional lifting, carrying, pushing, and loading materials up to and including 50lbs. - Aid during transfers when applicable. Some participants may require the use of a Hoyer lift for transfers. - Frequent driving (to and from office, the community, and participants’ homes) when applicable. - Work at participants’ homes, community settings, and ESH facility, depending on assignment. CONDITIONS OF EMPLOYMENT - Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. - Reliable transportation needed. - (For locations where driving is required) Must have a valid Driver’s License with Insurance, proof of current vehicle registration and safety check; maintain a clean driving record. - Must pass health screenings, obtain vaccinations and clear TB testing based on company policies. Freedom from any communicable disease or medical conditions that would interfere with the physical requirements of this position. - Obtain and maintain clearance through the Office of Inspector General. - Obtain and maintain current First Aid and CPR certification. - Must attend all required training. Time Type: Full time Compensation: 17.50-18.50 Hourly The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Hawaii is an equal opportunity employer.