ThoughtFull - Employee Mental Wellbeing logo
ThoughtFull - Employee Mental Wellbeing

Let's #HaveAThoughtFullChat to empower employees to build resilience on-the-go with 1-on-1 coaching & tools on our app

Crisis Hotline and Customer Service, Ticketing Operator – Contract Basis

Customer SupportCustomer SupportContractRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Malaysia

Posted

3 days ago

Salary

RM3.3K / month

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishMalayChineseCN

Job Description

Crisis Hotline and Customer Service, Ticketing Operator – Contract Basis

ThoughtFull - Employee Mental Wellbeing

• Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese. • Provide accurate and up-to-date information to callers/individuals accordingly. • Collect accurate data about calls and callers with proper record keeping. • Monitor and manage the company’s customer service/ticketing platform, ensuring timely handling of app bugs and support requests. • Supported by the in-house clinical team in administrative processes and psychological case management.

Job Requirements

  • Preferably have a degree qualification in any field.
  • Fluent in English, Malay, Mandarin and Cantonese.
  • Must be punctual, reliable and able to work varying shifts.
  • Have sufficient digital and computer literacy and a meticulous record keeper.
  • Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality
  • Open to learning; committed and motivated to learn and improve.
  • Fresh graduates are encouraged to apply. This is an entry-level role.

Benefits

  • Opportunity to make a positive impact and save lives
  • Work in a leading mental health tech company in SEA
  • Partner with us to make mental healthcare accessible to all

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