Role Description We are currently seeking one IT Help Desk Technicians (L1) to support our U.S.-based client in enhancing their internal technical support experience. These roles are critical to ensuring timely and professional support for internal end-users, helping the organization reduce IT support backlog, improve documentation, and maintain consistent user satisfaction. - Serve as the first point of contact for internal users via phone, email and/or internal communication channels, responding promptly to support requests through a softphone queue (8x8). - Create and triage tickets using GoToAssist (or similar) for all inbound support calls. - Walk the end-user through the problem-solving process with an appropriate level of detail. - Support Microsoft Outlook users with email archiving, performance, and configuration issues. - Execute Microsoft Active Directory tasks such as password resets, account unlocks, and basic access management. - Use remote access tools to troubleshoot and resolve user issues related to desktops and email. - Escalate tickets as needed by tagging senior technicians or on-site support via Microsoft Teams. - Contribute to documentation efforts by helping consolidate and formalize standard operating procedures (SOPs) and troubleshooting guides. - Participate in internal knowledge sharing and propose improvements to processes or ticket handling workflows. - Provide exceptional customer service with a proactive and patient attitude, ensuring users feel heard and supported. - Maintain internal communication etiquette across Teams, email, and phone channels. Qualifications - 1–2 years of experience in a Help Desk, Service Desk, or IT Support role. - Solid understanding of Windows operating systems and Microsoft Office 365, especially Outlook. - Proficiency with Microsoft Active Directory (password resets, account management). - Experience using remote support tools (e.g., GoToAssist, TeamViewer, AnyDesk). - Experience with ticketing systems (client uses GoToAssist but values experience in better systems like Zendesk, Freshservice, Jira Service Management, etc.). - Ability to manage and prioritize multiple incoming requests during high-volume periods. - Strong spoken English skills, especially for phone-based support. - Excellent interpersonal and communication skills with a customer-first mindset. - Exposure to documentation/SOP creation (Plus). - CompTIA A+ (Plus). Requirements - Calm under pressure and empathetic in high-stress support interactions. - Self-starter with the ability to thrive with limited documentation or formal onboarding. - Willingness to contribute to SOP creation and knowledge base improvements. - Team player with a proactive attitude toward continuous improvement. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

• Plan and execute IT audits • Provide subject matter expertise on IT for the internal audit team • Assess risks and controls related to Ensemble’s information systems, IT infrastructure, operations, and cybersecurity programs • Manage the entire IT audit process, including risk assessment, planning, audit execution, and reporting results • Create and execute IT audit plans with clearly defined scopes, planning, fieldwork, objectives, and desired outcomes • Prepare concise and accurate audit reports that summarize purpose, scope, findings, and recommendations • Evaluate IT general controls across logical access, change management, and system operations • Support audits of cloud environments and modern architectures • Collaborate on integrated audit engagements and provide leadership and guidance to colleagues

• Serve as the first point of contact for healthcare providers • Answer inbound calls and respond to EDI-related inquiries • Research and troubleshoot provider issues • Conduct outbound follow-ups for timely resolution • Process provider and member updates while maintaining standards

• Als direkter technischer Ansprechpartner für unseren professionellen Kundenstamm fungieren. • Unsere Kunden bei der Einführung und Anwendung unserer CAD- und Berechnungsprogramme betreuen. • Komplexe technische Anfragen über unsere Experten-Hotline mit Schwerpunkt auf Heizung, Lüftung und Sanitär (HLS) lösen. • Anwender bei der Maximierung ihrer Produktivität durch optimalen Einsatz des Trimble MEP-Software-Ökosystems unterstützen.