Job Title: ITAD Administrative Operations Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are looking for a highly organized and systems-driven Administrative Operations Manager to own and improve the administrative infrastructure of a growing IT Asset Disposition (ITAD) organization. This is a manager-level role focused on building and maintaining the systems that keep operations running smoothly. These systems include client onboarding documentation, compliance tracking, invoicing workflows, freight documentation, vendor records, and HR administration. Rather than simply completing administrative tasks, this role is responsible for creating structure, improving processes, and ensuring documentation remains accurate and organized as the company grows. The ideal candidate is highly detail-oriented, proactive, and comfortable taking ownership of administrative systems in a remote environment. Responsibilities Administrative Systems & Process Ownership - Own and manage the company’s administrative systems across multiple operational areas. - Build and improve workflows that keep administrative processes organized and scalable. - Identify gaps or inefficiencies in existing systems and implement better solutions. - Maintain clear documentation standards across all administrative functions. Client Administration & CRM Management - Manage client onboarding documentation and ensure accurate handoff from sales to operations. - Maintain organized client records and communication history within the CRM. - Ensure all client documentation is complete, accurate, and properly stored. - Improve processes related to client documentation and record keeping. Compliance & Regulatory Documentation - Maintain compliance documentation and track regulatory requirements. - Monitor renewal timelines and ensure documentation stays current. - Ensure records remain organized and audit-ready. - Maintain structured documentation systems for regulatory accountability. Accounting & Invoicing Administration - Manage the administrative flow of invoices and billing documentation. - Maintain records for invoices, purchase orders, and payment tracking. - Ensure financial documentation is organized and accurate. - Support accounting workflows through clear administrative processes. Shipping & Freight Documentation - Maintain documentation related to shipments and freight logistics. - Track documents such as bills of lading, shipment logs, and carrier records. - Ensure logistics documentation remains accurate and accessible. - Maintain organized freight and shipping records. Vendor Documentation & Records - Maintain documentation for downstream vendors and service partners. - Track vendor contracts, compliance documents, and insurance records. - Ensure vendor files remain organized and audit-ready. HR Administrative Support - Maintain employee records and HR documentation. - Support onboarding and offboarding administrative processes. - Track employee documentation including PTO and benefits records. - Maintain structured HR administrative systems. What Makes You a Perfect Fit - Strong systems thinker who enjoys building organized processes. - Manager-level professional comfortable owning operational functions. - Extremely detail-oriented with high documentation accuracy. - Proactive problem solver who improves systems and workflows. - Comfortable working independently in a remote environment. Required Experience & Skills (Minimum) - Experience in administrative operations management, operations coordination, or administrative leadership roles. - Strong experience organizing and managing operational processes or systems. - Excellent attention to detail and documentation accuracy. - Strong written English communication skills. - High level of digital organization and document management. - Ability to manage multiple administrative workflows simultaneously. - Reliable high-speed internet and professional remote work setup. Ideal Experience & Skills - Experience in operations-heavy or compliance-focused industries. - Experience managing documentation systems across multiple departments. - Familiarity with CRM systems and structured documentation environments. - Experience supporting finance, logistics, compliance, or HR operations. What Does a Typical Day Look Like? An Administrative Operations Manager focuses on maintaining accurate administrative systems and supporting operational workflows. You will: - Manage client onboarding documentation and CRM records. - Track compliance and regulatory documentation. - Maintain invoicing and financial documentation workflows. - Organize freight and vendor documentation. - Identify inefficiencies and improve administrative systems. - Ensure all documentation remains accurate, organized, and scalable. In essence: you ensure the company’s administrative backbone stays organized, accurate, and scalable as the business grows. Key Metrics for Success (KPIs) - Accuracy and completeness of administrative documentation. - Zero compliance or documentation errors. - Timely processing of invoices, communication, and documentation updates. - Well-organized vendor, freight, and regulatory records. - Overall health and efficiency of administrative systems. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (Administrative Systems Scenario) - Client Interview - Offer & Onboarding #LI-AG1

Job Title: ITAD Administrative Operations Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are looking for a highly organized and systems-driven Administrative Operations Manager to own and improve the administrative infrastructure of a growing IT Asset Disposition (ITAD) organization. This is a manager-level role focused on building and maintaining the systems that keep operations running smoothly. These systems include client onboarding documentation, compliance tracking, invoicing workflows, freight documentation, vendor records, and HR administration. Rather than simply completing administrative tasks, this role is responsible for creating structure, improving processes, and ensuring documentation remains accurate and organized as the company grows. The ideal candidate is highly detail-oriented, proactive, and comfortable taking ownership of administrative systems in a remote environment. Responsibilities Administrative Systems & Process Ownership - Own and manage the company’s administrative systems across multiple operational areas. - Build and improve workflows that keep administrative processes organized and scalable. - Identify gaps or inefficiencies in existing systems and implement better solutions. - Maintain clear documentation standards across all administrative functions. Client Administration & CRM Management - Manage client onboarding documentation and ensure accurate handoff from sales to operations. - Maintain organized client records and communication history within the CRM. - Ensure all client documentation is complete, accurate, and properly stored. - Improve processes related to client documentation and record keeping. Compliance & Regulatory Documentation - Maintain compliance documentation and track regulatory requirements. - Monitor renewal timelines and ensure documentation stays current. - Ensure records remain organized and audit-ready. - Maintain structured documentation systems for regulatory accountability. Accounting & Invoicing Administration - Manage the administrative flow of invoices and billing documentation. - Maintain records for invoices, purchase orders, and payment tracking. - Ensure financial documentation is organized and accurate. - Support accounting workflows through clear administrative processes. Shipping & Freight Documentation - Maintain documentation related to shipments and freight logistics. - Track documents such as bills of lading, shipment logs, and carrier records. - Ensure logistics documentation remains accurate and accessible. - Maintain organized freight and shipping records. Vendor Documentation & Records - Maintain documentation for downstream vendors and service partners. - Track vendor contracts, compliance documents, and insurance records. - Ensure vendor files remain organized and audit-ready. HR Administrative Support - Maintain employee records and HR documentation. - Support onboarding and offboarding administrative processes. - Track employee documentation including PTO and benefits records. - Maintain structured HR administrative systems. What Makes You a Perfect Fit - Strong systems thinker who enjoys building organized processes. - Manager-level professional comfortable owning operational functions. - Extremely detail-oriented with high documentation accuracy. - Proactive problem solver who improves systems and workflows. - Comfortable working independently in a remote environment. Required Experience & Skills (Minimum) - Experience in administrative operations management, operations coordination, or administrative leadership roles. - Strong experience organizing and managing operational processes or systems. - Excellent attention to detail and documentation accuracy. - Strong written English communication skills. - High level of digital organization and document management. - Ability to manage multiple administrative workflows simultaneously. - Reliable high-speed internet and professional remote work setup. Ideal Experience & Skills - Experience in operations-heavy or compliance-focused industries. - Experience managing documentation systems across multiple departments. - Familiarity with CRM systems and structured documentation environments. - Experience supporting finance, logistics, compliance, or HR operations. What Does a Typical Day Look Like? An Administrative Operations Manager focuses on maintaining accurate administrative systems and supporting operational workflows. You will: - Manage client onboarding documentation and CRM records. - Track compliance and regulatory documentation. - Maintain invoicing and financial documentation workflows. - Organize freight and vendor documentation. - Identify inefficiencies and improve administrative systems. - Ensure all documentation remains accurate, organized, and scalable. In essence: you ensure the company’s administrative backbone stays organized, accurate, and scalable as the business grows. Key Metrics for Success (KPIs) - Accuracy and completeness of administrative documentation. - Zero compliance or documentation errors. - Timely processing of invoices, communication, and documentation updates. - Well-organized vendor, freight, and regulatory records. - Overall health and efficiency of administrative systems. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (Administrative Systems Scenario) - Client Interview - Offer & Onboarding #LI-AG1

• Serve as the senior finance leader for the GTM organization • Set the direction for how Finance partners with Sales, Marketing, and Customer Experience • Guide and influence executive decision-making on growth investments, trade-offs, and resource allocation • Ensure financial insights are clearly connected to business strategy • Partner with Sales, Marketing, and Customer Experience teams to lead forecast and planning processes • Oversee and evolve a complex topline forecasting model • Define the KPI framework for GTM performance and ensure consistent reporting • Lead the development of high-performing GTM FP&A team

Academic Advisor Rasmussen University Online/Remote The Academic Advisor will provide students with general guidance and direction in an effort to promote student persistence, improve retention outcomes and support enrollment growth. This role will build strong relationships with students that foster open communication to effectively advise students in an effort to ensure the students successfully meet their University educational goals. The Academic Advisor will build and nurture collaborative, interdepartmental relationships within the University including admissions, faculty, career services, and central services to meet student’s collective needs. In addition, the Academic Advisor will always act ethically by demonstrating a commitment to Rasmussen University’s mission, vision, and culture-based competencies. The Academic Advisor will support an environment of understanding, acceptance, and appreciation for diversity. Responsibilities: - Serves as the student’s primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self-serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner. - Creates and maintains quarterly student schedules and advises students on course schedule sequence to ensure that the student successfully meets their University educational goals. - Completes quarterly student academic progress (SAP) audits, including but not limited to GPA and CCR calculations and projections. Actively manages their schedule, outreach and overall student success. - Recognizing the rigors of student life and students’ personal obstacles to educational success, strives to instill confidence by providing encouragement and support through the course of advising. - Utilizes student information system (SIS) to identify, document and track student progress and advising activities. - Serves as the student’s primary point of contact for financial aid questions, including FAFSA/FAConnect, ledger card entries, payment plans, and excess funds. - Communicates the impact of the student’s credit load on tuition and the financial aid award. - Performs regular proactive student outreach to drive student outcomes throughout the student’s life cycle; collaborates interdepartmentally and conducts audits of student success data trends to support this effort. - Assists with the development of strategies which address student retention data. - Keeps abreast of and maintains strict adherence to all institutional, governmental and accreditation policies, regulations, codes of conduct. - Makes the best use of time/resources and prioritizes activities; stays focused in spite of distractions. - Possesses a high level of integrity in all interactions with students and employees by showing a regard for both the stated expectation of the policy as well as its intent. - Cultivates and maintains a positive team environment including on campus and across the organization. - Actively contributes to the learning environment and collegial experience for students and employees; provides constructive and appropriate input and ideas to assist the University in decision-making and process improvement. - In support of the collaborative team environment, shares equal responsibility of providing assistance with campus and community activities both on campus and off-site such as, covering campus welcome area, supporting student orientations, career fairs, graduation ceremonies, etc. - Maintaining an accurate fundamental knowledge of all programs available, Institutional and programmatic accreditation, affiliation, general learning outcomes, typical career opportunities, and industry outlook. Requirements: - 1 year experience in Advising, Counseling, Customer Service or related field. - Proficient in Microsoft Office Suite; student information system experience preferred. - Ability to work independently and collaboratively as a member of a team and with other departments both in-person and virtually. - Strong multi-tasking, organizational, planning and coordination skills. - Proven customer service in a professional environment. - Must be self-motivated, flexible, patient and solutions oriented. - Strong interpersonal skills to interact with students, management and peers. - Must have strong command of the English language, in both oral and written form. - Professional appearance and telephone/virtual manner are essential. - Ability to work evenings and weekends. Education: - Bachelor's degree required About Us: Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit www.rasmussen.edu. It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.