• Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities. • You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams. • Lead, develop, and grow a team of 5-8 cloud engineers and architects across multiple time zones • Mentor engineers through regular 1:1s, performance reviews, and career development • Identify and remove organizational barriers to collaboration; foster a culture of trust, psychological safety, and mutual support • Participate in recruiting and hiring top talent into the organization • Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework • Develop multi-quarter roadmaps translating business objectives into technical programs with clear milestones, dependencies, and success criteria • Lead team participation in quarterly planning cycles • Lead capacity planning and resource allocation across concurrent initiatives • Define and track key performance indicators (KPIs) and service level objectives (SLOs) for cloud services • Present roadmaps, status updates, and strategic recommendations to executive leadership • Lead daily operations of planning, engineering, and supporting the public cloud platform • Provide technical guidance on public cloud architecture, services, and best practices • Champion operational excellence through automation, observability, and incident management • Establish, communicate, and advocate for operational and architectural best practices • Serve as an escalation point for complex technical challenges and incidents • Drive adoption of AI/ML capabilities and modern cloud services across the organization • Cultivate and leverage relationships within and across departments to achieve desired outcomes • Partner on shared infrastructure initiatives • Work effectively with enterprise architecture, security, networking, and development teams • Partner with FinOps teams on cloud cost optimization and financial forecasting • Manage vendor relationships with AWS, GCP, and other cloud service providers • Communicate complex technical concepts effectively to both technical and executive audiences • Lead development and enhancement of agile practices including backlog management, epic creation, sprint planning, and retrospectives • Materially improve team performance, quality of output, and service delivery metrics • Recommend and implement changes to policies and procedures affecting immediate and adjacent organizations • Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery • Support PCI-DSS, SOC 2, and other security compliance requirements • Serve as a 2nd level escalation point for critical incidents

• Coach a team of 6-8 experienced-to-entry-level field sales representatives. • Meet/exceed goals by leading and mentoring reps in their territories. • Initiate sales strategies and plans to generate new business. • Educate and model effective buying conversations within the sales cycle. • Evaluate and provide regular, ongoing verbal and written feedback on rep performance by conducting weekly check-ins to advance performance and development. • Be accountable for accurate monthly sales forecasts and set and coach to performance goals accordingly. • Report outcomes for the pipeline using Salesforce, PowerBI and Excel. • Ride with reps to advance key customer relationships, discuss pricing, and close deals. • Analyze and control expenditures and budget. • Support product & sales skills training initiatives; monitor, evaluate and advance the skill level of entire sales team. • Assess activities and products of competitors to build territory strategies. • Facilitate and play key role at sales meetings and conferences.

• Coordinates care services with pod leader to ensure that patients have access to a comprehensive set of services tailored to their needs throughout their healthcare journey • Works collaboratively within the care team to develop and manage personalized care plans, address care gaps, and engage with other resources to ensure access to care • Coordinates the transition of care for patients throughout the continuum to ensure patient needs are met accordingly and to ensure that avoidable hospital admissions do not occur • Coordinates and facilitates High Risk Huddles along with ensuring that follow-up actions are completed • Prioritizes patients based on the severity and urgency of their conditions to ensure that the most critical cases receive immediate attention • Reviews medical records to identify gaps in care and coordinate services with the care team to manage these issues • Regularly updates patient care plans • Performs thorough nursing assessments via telephone of patients to maximize or improve current health outcomes • Provides education to patients and/or their caregivers on disease education, medication, health maintenance, and disease prevention to promote self-management and improve health outcomes • Demonstrates strong clinical skills, critical thinking abilities, and effective communication in their interactions with patients, caregivers, providers, fellow care team members, etc. • Documents necessary interactions, assessments, updates, etc. in patient's medical records according to processes and guidelines • Serves as liaison between patients, providers, resources, etc. to ensure seamless care delivery • Facilitates communication of patient status and plan of care during transitional experiences such as home to hospital, hospital to post-acute care and back to home

• Lead and manage a highly motivated and successful permitting team. • Staff, train, and develop the team as necessary. • Coordinate and obtain permits and agreements for all aspects of a Tillman fiber deployment project in conjunction with the Engineering contractor. • Oversee the harmonious relations between our vendors and the jurisdictions and ensure that the quality and direction requested by the jurisdictions are meticulously managed. • Intervene when necessary to guarantee that permit requirements are fulfilled. • Ensure all records of Key Performance Indicators (KPIs) for our speed and quantity of permits, such as submitted vs rejected and approved permits, and the speed at which these processes occur. • Ensure all permit payments are processed on time and accurately invoiced. • Audit and maintain SFU/MDU OSP permits and ROW payment records in SiteTracker. • Review the design plans and prepare a thorough analysis of utility and permit conflicts. • As necessary, interfaces with jurisdictional staff to ensure compliance with applicable laws, codes, and ordinances, and leverage regulatory status to support deployment objectives. • Assist in negotiating access agreements for public right-of-way and private property use as needed. • Collaborate and coordinate with internal functional groups to resolve permit issues and achieve project milestones, ensuring on-time and on-budget network delivery. • Coordinate network functions, review project reports, identify issues, and ensure adherence to cycle times and project forecasting accuracy. • Ensure all permits are submitted by the forecast, and upload As-builts to SiteTracker after completing each build.