Role Description - Prepare and submit enrollment and re-enrollment applications for healthcare providers to Medicare, Medicaid, and commercial insurance plans. - Maintain accurate and up-to-date provider records in internal databases and payer portals. - Track application statuses and follow up with payers to ensure timely processing. - Collaborate with providers and credentialing staff teams to gather required documentation and resolve discrepancies. - Monitor and manage re-credentialing and revalidation timelines to ensure continuous participation. - Respond to inquiries from providers and internal departments regarding enrollment status and requirements. - Assist with audits and reporting related to provider enrollment activities. Qualifications - High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or related field preferred. - 1–2 years of experience in provider enrollment, credentialing, or healthcare administration. - Strong understanding of Medicare, Medicaid, and commercial insurance enrollment processes. - Excellent organizational, communication, and problem-solving skills. - Ability to manage multiple tasks and meet deadlines in a fast-paced environment. - Familiarity with CAQH. Requirements - Expert Level experience required. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave).

Role Description As an Analyst, Capacity Coordination, you will support the Capacity Execution team's workflows and administrative activities. You will help translate clinician availability into high-throughput capacity by supporting precise assignment, prioritization, and readiness monitoring. Your goal is to ensure the network can meet fluctuating demand at regional, market, and Metropolitan Statistical Area (MSA) levels. This role carries core responsibility for data gathering and organization, executing and reviewing analytical reports, and upkeep of daily, weekly, and monthly artifacts that track progress to goals. You will require a high level of adaptability to pilot new intra-organizational processes and utilize tools to ensure we maintain business continuity and exceed our core business and client objectives. The position requires strong attention to detail, robust critical thinking skills, excellent organizational capabilities, and a deep commitment to delivering the highest level of service to those we work with. This role reports directly to the Manager, Capacity Management. Roles and Responsibilities - Own Clinician Availability: Proactively communicate with key stakeholders to obtain, verify, and document clinician schedules within your assigned region for up to 2-3 months concurrently. - Ensure Precise Assignment: Conduct quality assurance audits across multiple platforms and internal tools to ensure all available capacity is accurately logged, and strategic assignments are entered according to operational plans. - Drive Strategic Alignment: Master the breakdown of client memberships, core business objectives, and deployment tools to maximize throughput and hit corporate performance targets. - Track Utilization & Network Health: Compile, clean, and organize Network Rosters, utilizing advanced reporting tools while assisting cross-functional teammates to inform strategic placement upon request. - Maintain Operational Rigor: Collaborate closely and regularly with team members to ensure consistency in best practices, timeliness, professional communication styles, and mutual accountability toward exceeding client objectives. - Resolve Deployment Obstacles: Support strategic triage efforts and coordinate with stakeholders as required to address and eliminate assignment barriers. Qualifications - Bachelor’s Degree in Business, Operations Management, Supply Chain, Information Technology, Logistics or other related field. An equivalent combination of professional experience and training may be considered instead of a formal degree. - Minimum of 3 years of successful relevant work experience, preferably in capacity management, productivity optimization, or administrative support in these areas. - High proficiency in computer/data work tools; especially Microsoft Excel, Google Sheets, and PowerBI. Preferred Qualifications - A high level of adaptability to new processes and a deep commitment to maintaining business continuity through execution and mutual accountability. - An ability to gain trust and credibility through execution and accountability. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Application Information We anticipate the application window for this opening will close on: 06/30/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Capacity Analyst position located remotely. This role is responsible for translating demand forecasts into actionable capacity plans that support effective staffing, scheduling, and service-level performance. This role partners closely with Workforce Management, Operations, Finance, BI, and leadership to align workforce strategies with operational goals and financial targets. The analyst provides data-driven insights that support scalable growth, labor efficiency, and informed decision-making across the organization. Responsibilities - Translate demand forecasts into capacity models that inform staffing requirements, schedule design, and service level attainment across the enterprise. - Develop scenario analyses to evaluate volume variability, operational constraints, and business initiatives. - Partner with Finance, Operations, and Strategy teams to align workforce models with financial forecasts and long-term organizational goals. - Provide analytical insights that influence labor efficiency, cost management, and workforce performance outcomes. - Collaborate with Forecasting, Scheduling, Real-Time, BI, and Operations teams to align planning assumptions and execution impacts. - Serve as an analytical partner by delivering insights, clarification, and decision support to cross-functional stakeholders. - Identify opportunities to improve capacity planning workflows, documentation, and system utilization. - Maintain and enhance workforce tools, spreadsheets, and models to ensure accuracy, scalability, and repeatability. - Produce recurring and ad hoc capacity reports, trend analyses, and executive-ready summaries. - Maintain disciplined documentation to support auditability, knowledge transfer, and continuous improvement. - Support operational change initiatives by assessing impacts, updating capacity models, and partnering with teams on adoption. - Perform other related duties as assigned. Qualifications - Certifications in process improvement or analytics (e.g., Lean Six Sigma White, Yellow, or Green Belt) are preferred but not required. - Experience or familiarity with operating in a global or multi-regional environment is preferred. Requirements - 3–5 years of relevant experience in workforce management, capacity planning, forecasting, call center or field operations, or a comparable data-driven/analytical role. - Experience working with workforce management, call center, field service, or related enterprise platforms. - Demonstrated knowledge of workforce management principles, including forecasting, capacity planning, staffing models, and schedule execution. - Advanced analytical ability to interpret large data sets and identify trends, risks, and optimization opportunities. - Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, modeling, and scenario analysis. - Ability to translate forecasts into actionable capacity plans that support staffing strategies and service levels. - Experience building scenario models to assess operational and volume-driven impacts on workforce needs. - Strong prioritization, risk identification, and escalation judgment in fast-paced environments. - Effective written and verbal communication skills with the ability to present insights to technical and non-technical audiences. - Ability to collaborate across Workforce Management, Operations, Finance, BI, and Technology teams. - High attention to detail with disciplined documentation practices. - Ability to handle sensitive information with discretion and confidentiality. - Strong problem-solving skills with the ability to diagnose root causes and evaluate trade-offs. - Ability to adapt communication style based on audience and context. Benefits - $50k-63k Annual Salary - Annual merit bonus potential - Group Health, Dental, and Vision plans - Pet insurance, Life insurance, and EAP benefits - 401K with employer match up to 4% - Paid holidays and paid time off - Opportunity for advancement - Upbeat and exciting company culture and much more!

Role Description The Senior Epic Configuration Analyst will support Utilization Management (UM) and Long-Term Services and Support (LTSS) in the configuration, testing, and implementation of Epic solutions that enhance the provider experience. You will partner closely with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities. The ideal candidate combines hands-on configuration expertise with strong testing, validation, and cross-functional collaboration skills to ensure successful go-live readiness, operational stability, and long-term adoption. - Configure and maintain Epic workflows including UM letters, work queues, and routing rules. - Gather and translate business and clinical requirements into configuration specifications. - Facilitate design sessions to support compliant and user-focused workflows. - Analyze change requests and recommend scalable, standardized configuration solutions. - Maintain configuration documentation, testing evidence, and decision records. - Develop and execute testing systems and support end-to-end validation activities. - Support UAT execution, defect resolution, and business approval processes. - Coordinate configuration, testing, defect management, and release activities with project teams. - Support go-live readiness, cutover planning, and operational deployment activities. - Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework. Qualifications - Must obtain Epic certification within 60 days of completing training; Travel may be required. - Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments. - 1 or more years of experience supporting Utilization Management workflows. - Demonstrated ability to adapt to evolving priorities while maintaining performance and meeting deadlines in a fast-paced environment. - Experience analyzing data and applying insights to drive informed decision-making. - Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and organizational levels. Requirements - Epic Tapestry Medical Management Certification; and/or - Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link. - Working knowledge and experience in healthcare systems. - EPIC analyst certification/accreditations as they relate to utilization management. - Previous experience operating in electronic health records (e.g. Epic, Cerner). - Experience building digital capabilities. Benefits - Medical, dental and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities.