Aptive Environmental

Aptive Environmental, a full-service pest control company, provides commercial and residential pest solutions that are environmentally responsible. Based in Provo, Utah, Aptive Env

Workforce Management Capacity Analyst

Location

United States

Posted

1 day ago

Salary

$50K - $63K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Workforce Management Capacity Analyst

Aptive Environmental

Role Description We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Capacity Analyst position located remotely. This role is responsible for translating demand forecasts into actionable capacity plans that support effective staffing, scheduling, and service-level performance. This role partners closely with Workforce Management, Operations, Finance, BI, and leadership to align workforce strategies with operational goals and financial targets. The analyst provides data-driven insights that support scalable growth, labor efficiency, and informed decision-making across the organization. Responsibilities - Translate demand forecasts into capacity models that inform staffing requirements, schedule design, and service level attainment across the enterprise. - Develop scenario analyses to evaluate volume variability, operational constraints, and business initiatives. - Partner with Finance, Operations, and Strategy teams to align workforce models with financial forecasts and long-term organizational goals. - Provide analytical insights that influence labor efficiency, cost management, and workforce performance outcomes. - Collaborate with Forecasting, Scheduling, Real-Time, BI, and Operations teams to align planning assumptions and execution impacts. - Serve as an analytical partner by delivering insights, clarification, and decision support to cross-functional stakeholders. - Identify opportunities to improve capacity planning workflows, documentation, and system utilization. - Maintain and enhance workforce tools, spreadsheets, and models to ensure accuracy, scalability, and repeatability. - Produce recurring and ad hoc capacity reports, trend analyses, and executive-ready summaries. - Maintain disciplined documentation to support auditability, knowledge transfer, and continuous improvement. - Support operational change initiatives by assessing impacts, updating capacity models, and partnering with teams on adoption. - Perform other related duties as assigned. Qualifications - Certifications in process improvement or analytics (e.g., Lean Six Sigma White, Yellow, or Green Belt) are preferred but not required. - Experience or familiarity with operating in a global or multi-regional environment is preferred. Requirements - 3–5 years of relevant experience in workforce management, capacity planning, forecasting, call center or field operations, or a comparable data-driven/analytical role. - Experience working with workforce management, call center, field service, or related enterprise platforms. - Demonstrated knowledge of workforce management principles, including forecasting, capacity planning, staffing models, and schedule execution. - Advanced analytical ability to interpret large data sets and identify trends, risks, and optimization opportunities. - Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, modeling, and scenario analysis. - Ability to translate forecasts into actionable capacity plans that support staffing strategies and service levels. - Experience building scenario models to assess operational and volume-driven impacts on workforce needs. - Strong prioritization, risk identification, and escalation judgment in fast-paced environments. - Effective written and verbal communication skills with the ability to present insights to technical and non-technical audiences. - Ability to collaborate across Workforce Management, Operations, Finance, BI, and Technology teams. - High attention to detail with disciplined documentation practices. - Ability to handle sensitive information with discretion and confidentiality. - Strong problem-solving skills with the ability to diagnose root causes and evaluate trade-offs. - Ability to adapt communication style based on audience and context. Benefits - $50k-63k Annual Salary - Annual merit bonus potential - Group Health, Dental, and Vision plans - Pet insurance, Life insurance, and EAP benefits - 401K with employer match up to 4% - Paid holidays and paid time off - Opportunity for advancement - Upbeat and exciting company culture and much more!

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