Role Description We're looking for an organized and proactive Scheduling & Workflow Coordinator to support daily operations by managing schedules, coordinating tasks, and ensuring processes run efficiently from beginning to completion. This fully remote opportunity is ideal for someone who thrives on structure, clear communication, and keeping projects on track. In this role, you'll use established systems, tools, and training to support clients and internal workflows while working independently and maintaining high standards of accuracy and professionalism. - Coordinate appointments, timelines, and key deadlines - Oversee workflow progress to ensure tasks are completed accurately and on time - Communicate with clients and team members to gather and confirm details - Track updates, monitor outstanding items, and follow up as needed - Maintain organized digital records and documentation - Identify ways to improve efficiency and maintain smooth operations Qualifications - Strong organizational and communication skills - Ability to manage multiple tasks and prioritize effectively - Experience in scheduling, administrative coordination, workflow management, or customer support (preferred, not required) - Comfortable working independently in a remote setting - Detail-focused, dependable, and tech-savvy - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear processes and systems designed for success - Long-term growth opportunities within a collaborative team

Role Description As Senior Director - Applications & Service Delivery, you will lead the teams responsible for delivering, supporting, and enhancing a portfolio of enterprise business applications and Salesforce-based solutions across MMA. This role is critical to ensuring MMA’s application ecosystem is secure, scalable, resilient, and aligned to business priorities. - Lead application delivery and support for one or more MMA business domains, with accountability for the performance, stability, and continuous improvement of Salesforce-based solutions, custom-built applications, SaaS platforms, and related integrations. - Provide strategic leadership for software engineering and application operations, ensuring teams deliver secure, scalable, high-quality solutions that align with MMA standards, business priorities, and long-term technology strategy. - Drive modernization and continuous improvement through strategic planning, roadmap development, and execution across application platforms, delivery practices, and supporting technologies. - Oversee end-to-end solution development and delivery, including technical direction, engineering practices, SDLC execution, quality oversight, and delivery performance across multiple teams and initiatives. - Ensure strong integration and interoperability across platforms, applications, APIs, and third-party solutions to support efficient business processes, reliable data flow, and speed to value. - Build, lead, and develop high-performing teams, including leaders, engineers, administrators, and contract resources, by fostering accountability, collaboration, innovation, and continuous learning. - Partner closely with business, product, and technology leaders to strengthen alignment, shape priorities, and deliver measurable business value across Sales, Marketing & Communications, and other supported MMA domains. - Manage operational, financial, and vendor performance for the function, including budgets, external partners, service levels, and collaboration across the broader Applications & Service Delivery and Marsh Technology leadership teams. Qualifications - Significant experience leading software engineering, application development, and support teams at scale, including managers, individual contributors, and contract resources, with a strong focus on coaching, performance management, and organizational leadership. - 10+ years of experience leading technical teams and leaders across multiple platforms, products, and delivery initiatives in complex enterprise environments. - Strong Salesforce platform expertise, including configuration, customization, administration, custom development, integrations, and platform optimization. - Proven success leading enterprise application delivery across custom-built applications, SaaS platforms, and cloud-based solutions, with a focus on quality, resilience, and business value. - Deep experience with system integration and modernization, including APIs, third-party application interfacing, software migrations, and enabling seamless data flow across platforms. - Strong command of engineering and operational best practices, including coding standards, secure development, compliance, performance optimization, DevOps practices, and modern cloud environments such as Azure, AWS, or similar platforms. - Experience managing vendors and external partners, including performance oversight, service expectations, and alignment with business and technology objectives. - Excellent communication, collaboration, and problem-solving skills, with the ability to lead through complexity, influence stakeholders, translate technical concepts for business audiences, and manage multiple priorities effectively. Requirements - Bachelor's degree in computer science, information technology, business administration, or a related field, or equivalent relevant experience. - Advanced Salesforce certifications (e.g., Salesforce Application Architect, Development Lifecycle and Deployment, Platform Developer II). - IT Leadership experience in large-scale enterprise technology operations. - Experience supporting system integrations, data consolidation, and platform support during mergers and acquisitions. Benefits - Generous time off, including personal and volunteering. - Tuition reimbursement and professional development opportunities. - Remote work. - Charitable contribution match programs. - Stock purchase opportunities.

Role Description - Schedule and coordinate daily and weekly workloads for field technicians. - Send booking requests and appointment confirmations to clients through company systems. - Manage client responses and reschedule appointments as required. - Maintain email correspondence relating to service bookings and appointments. - Monitor technician schedules to maximize efficiency and productivity. - Coordinate urgent, reactive, and planned maintenance works. - Identify jobs requiring special parts, equipment, permits, or site access requirements prior to scheduling. - Liaise with technicians and the Service Manager to ensure jobs are appropriately allocated and prepared. - Maintain accurate scheduling records and job information within company systems. - Assist with improving workflow efficiency and scheduling processes. Qualifications Requirements Benefits Company Description

Role Description This is a critical role with a wide range of responsibilities, including: - Analyze and improve system design to reduce failure modes and promote self-healing systems. - Establish and maintain robust systems that facilitate observability, encompassing logging, monitoring, distributed tracing, alerting, and offline test tools. - Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability. - Ability to work both independently, as well as part of a geographically dispersed yet integrated team. - Collaborate with service engineers to establish Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for backend services. - Identify indications or cues that demonstrate the effectiveness of an application, and improve or repair its performance. - Assess options and suggest solutions when there is limited or unclear information. - Work seamlessly within a team, as well as manage individual tasks. - Respond to emerging incidents, solve critical issues, and follow through with a plan for resolution or future mitigation. - Act as an SME on the Engineering Operations team, partnering with backend services teams and application teams to overcome challenges across all platforms. Qualifications - 5+ years experience in software development. - Degree in Computer Science or related, or equivalent work experience. - Solid engineering and coding skills, data structure knowledge, and ability to write high-performance, production-quality code. - Experience building service-oriented APIs and cloud services. - Experience designing, implementing, and deploying microservices. - Extremely technical, hands-on server software experience. - Proficient in Golang and Javascript, and quick to learn new languages. - Experience in the Linux environment, with a good understanding of its fundamentals and internals. - Good understanding of large-scale distributed systems in practice, including multi-tier architectures, application security, monitoring, and storage systems. - Working knowledge of the TCP/IP stack, internet routing, and load balancing. - Grit, drive, and a deep feeling of ownership. Requirements - Bonus Points for Experience with the Following: - Golang, Typescript, Kubernetes, Terraform, OpenTelemetry, eBPF, Datadog, Helm Charts. - HLS video transcoding, distribution, and playback. - Experience designing, implementing, and running services in high-demand, high-traffic environments. - Experience with high-availability services.