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Parcel Audit Analyst
Location
United States
Posted
101 days ago
Salary
$55K / year
Seniority
Mid Level
Job Description
Parcel Audit Analyst
Infios
• Perform regular carrier rate audits to ensure 100% billing accuracy based on contractual agreements. • Audit customer invoices for invalid charges, including late shipments, voids, duplicate billing, and incorrect accessorials. • Ensure 99% on-time completion of all monthly audits, with results presented to customers within the agreed-upon time frame. • Dispute invalid charges directly with carriers, achieving an agreed‑upon recovery rate on approved claims. • Track and report all customer KPIs and carrier performance metrics, identifying opportunities for improvement. • Manage a portfolio of 8–12 customers, participating in scheduled calls to review audit results, savings opportunities, and performance trends. • Maintain a professional and responsive relationship with customers and carriers. • Respond to parcel-related inquiries via the help desk within SLT standards, ensuring timely and accurate resolutions.
Job Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
- 2–3 years of professional experience; parcel or transportation carrier experience preferred.
- Proficiency in Microsoft Office with strong Excel skills for audit analysis and reporting.
- Strong organizational, time‑management, and analytical skills.
- Key Competencies Analytical precision and accuracy in high‑volume auditing.
- Strong customer relationship management.
- Process‑improvement mindset.
- Ability to work independently and manage multiple accounts.
- Effective cross‑functional collaboration skills.
- Excellent problem‑solving abilities and attention to detail.
Benefits
- Access to competitive Medical, Dental and Vision insurance
- The option to enroll in 401K matching program
- Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
- Fun, casual, and flexible work environment
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