• Own and evolve Bitstack's visual identity system across all brand touchpoints • Create thoughtful, polished, visually compelling brand design across web, campaign, social, experiential, interactive, and digital channels. • Work with marketing to bring campaigns to life visually, create assets for campaigns, social media, and branding initiatives • Establish brand guidelines and systems that ensure consistency as we scale rapidly • Use AI and emerging creative tools as part of your process — not as a shortcut, but as a way to explore faster, push further, and make stronger work • Be scrappy and hands-on with whatever the brand needs, from an Instagram carousel to landing page • Help set and raise the bar for visual quality brand work, defining what great looks like

• Product development • Development of new merchandise products and collections • Research of trends, innovations and new product ideas • Combining creativity with a test- and data-driven approach • Building a long-term product pipeline • Brand design • Creating designs, graphics and special finishes • Designing products and collections that are consistent with the brand • Ensuring a consistent brand presence • Production & sourcing • Preparing product briefings and production documentation • Close collaboration with our sourcing team • Supporting sampling and approval processes • Optimizing existing products • Range & innovation • Analyzing customer feedback and sales figures • Developing new product concepts • Building an innovative merchandise portfolio • Contributing to future merchandise drops and special editions

• Develop brand identities from the ground up: logo systems, visual language, typography, color, and everything that makes a brand coherent and recognizable. • Create narratives and creative concepts, and bring them to life visually, grounded in strategy. • Participate in strategic brand definition sessions, contributing your expertise and creative vision. • Apply knowledge of interface and user experience to extend brand systems into digital environments. • Present, argue, and defend your concepts in front of clients and colleagues, rationally and strategically. • Collaborate with Motion Designers, 3D Artists, and Developers to deliver your designs into the real world at the highest possible quality. • Work across multiple projects simultaneously with full autonomy and accountability. • Stay curious: actively explore and adopt new tools, techniques, and references, and share what you find with the team. • Use AI to improve and extend your creative workflow. • Incorporate feedback openly and collaborate with team members and clients.

Role Description Parloa is looking for an experienced Sr. Brand Designer to define and craft our brand’s visual identity across all touchpoints. In this role, you will design high-impact brand assets to support digital marketing, field events, product marketing, high-stakes presentations, and more. You’ll join our in-house creative team, reporting directly to the Global Head of Design & Creative to help set the standard of creative at Parloa and the category. This role combines design excellence, team collaboration, and AI-driven innovation. You’ll work within Parloa’s brand design system to ensure every asset is not only consistent and precise but also visionary, guiding, and emotionally resonant. Areas of ownership - Craft the direction and expression of Parloa brand design - Participate in the creative development of assets across digital and physical channels - Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling - Set the visual bar, and ensure brand fidelity across all creative assets - Help to evolve and maintain our visual identity system - QA design outputs for polish, detail, and consistency - Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards - Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity - Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation Qualifications - 8+ years of experience in graphic/brand design - Inspired to build the most (only?) design-forward brand in SaaS - A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays - Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices) - Proficiency in Figma and Adobe CC suite - Experience with storyboarding and motion is a plus - Familiarity with AI-powered creative tools for image and video generation and curiosity to stay ahead of emerging capabilities - Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment - Fluent in English (native or bilingual proficiency) - Obsessed with breakthrough branding and creative expression Our Recruiting Process - Talent Acquisition - Hiring Manager - Technical Interview(s) - Bar Raiser Company Description Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.