• Product development • Development of new merchandise products and collections • Research of trends, innovations and new product ideas • Combining creativity with a test- and data-driven approach • Building a long-term product pipeline • Brand design • Creating designs, graphics and special finishes • Designing products and collections that are consistent with the brand • Ensuring a consistent brand presence • Production & sourcing • Preparing product briefings and production documentation • Close collaboration with our sourcing team • Supporting sampling and approval processes • Optimizing existing products • Range & innovation • Analyzing customer feedback and sales figures • Developing new product concepts • Building an innovative merchandise portfolio • Contributing to future merchandise drops and special editions

• Develop brand identities from the ground up: logo systems, visual language, typography, color, and everything that makes a brand coherent and recognizable. • Create narratives and creative concepts, and bring them to life visually, grounded in strategy. • Participate in strategic brand definition sessions, contributing your expertise and creative vision. • Apply knowledge of interface and user experience to extend brand systems into digital environments. • Present, argue, and defend your concepts in front of clients and colleagues, rationally and strategically. • Collaborate with Motion Designers, 3D Artists, and Developers to deliver your designs into the real world at the highest possible quality. • Work across multiple projects simultaneously with full autonomy and accountability. • Stay curious: actively explore and adopt new tools, techniques, and references, and share what you find with the team. • Use AI to improve and extend your creative workflow. • Incorporate feedback openly and collaborate with team members and clients.

Role Description Parloa is looking for an experienced Sr. Brand Designer to define and craft our brand’s visual identity across all touchpoints. In this role, you will design high-impact brand assets to support digital marketing, field events, product marketing, high-stakes presentations, and more. You’ll join our in-house creative team, reporting directly to the Global Head of Design & Creative to help set the standard of creative at Parloa and the category. This role combines design excellence, team collaboration, and AI-driven innovation. You’ll work within Parloa’s brand design system to ensure every asset is not only consistent and precise but also visionary, guiding, and emotionally resonant. Areas of ownership - Craft the direction and expression of Parloa brand design - Participate in the creative development of assets across digital and physical channels - Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling - Set the visual bar, and ensure brand fidelity across all creative assets - Help to evolve and maintain our visual identity system - QA design outputs for polish, detail, and consistency - Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards - Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity - Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation Qualifications - 8+ years of experience in graphic/brand design - Inspired to build the most (only?) design-forward brand in SaaS - A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays - Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices) - Proficiency in Figma and Adobe CC suite - Experience with storyboarding and motion is a plus - Familiarity with AI-powered creative tools for image and video generation and curiosity to stay ahead of emerging capabilities - Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment - Fluent in English (native or bilingual proficiency) - Obsessed with breakthrough branding and creative expression Our Recruiting Process - Talent Acquisition - Hiring Manager - Technical Interview(s) - Bar Raiser Company Description Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Role Description WorkNomads is on the hunt for a Brand Designer/Art Director to join our team! - Lead the creation of brand strategy, positioning, visual identity, and design systems from concept to delivery. - Partner with designers, strategists, researchers, and project managers to develop strong brand ideas and design frameworks. - Distil complex signals and bring clarity of direction. - Transform visual and verbal systems into easy-to-use brand guidelines. - Oversee design quality across digital production, ensuring consistency and attention to detail. - Interpret briefs and find the most creative and appropriate design solutions to complex design problems. - Communicate your process, thinking, and design decisions clearly and effectively. - Keep a pulse on emerging trends and reports relevant across diverse clients and industries. Qualifications - Self-starter mentality, proactive, autonomous, and strong in time and priority management. - Adaptable and comfortable in rapid product development, able to pivot as business needs evolve. - Equally comfortable speaking business and creative languages. - Curious, vocal, and possess strong interpersonal skills within cross-functional teams. - Strong understanding of branding and creative projects; experience with brand design, graphics, and typography. - Design with intention, empathy, and systematic thinking to user insight. - Passion and flair for design. - Positive, willing to learn, and open to feedback. - Passion for continuous learning & collaboration in a global setting. - Team player mentality and belief that no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract with a comprehensive social welfare package. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: home office allowance. - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Prepare to meet either your future leader, Creative team, or our Head Honcho!