• Serve as liaison to our managers and employees and identify opportunities for collaboration in driving culture and understanding of Best Friends. • Promote a culture where employees feel valued, respected, and connected to Best Friends’ mission. • Collaborate on organization-wide engagement efforts including Sanctuary Welcome Week, New Hire Onboarding, engagement surveys, and staff celebrations. • Support initiatives and conversations that build inclusion, belonging, and trust across teams. • Monitor new hire surveys and exit interviews; identify trends and recommend improvements aligned with engagement pillars. • Manage off-boarding processes with professionalism and empathy. • Coach managers on performance management practices, conflict resolutions, leadership, and HR guidelines. • Independently manage and resolve employee relations (ER) matters within the portfolio. • Lead complex investigations to completion. • Assist managers with team-building, communication practices, and development activities to strengthen engagement and team health. • Build strong, trusting relationships with employees and leaders across the organization. • Contribute to continuous improvement within P&C programs and systems by identifying creative solutions and fresh approaches.

• Providing strategic partnership with the organization to support overall operational effectiveness and division performance. • Providing coaching and support to leaders regarding workforce planning, culture development, organizational policies & procedures and communication of key initiatives. • Executes people programs (talent reviews, performance calibrations, merit and incentive awards, engagement surveys/action plans). • Serving in a responsive manner to arising associate relations issues and managing conflict in varying situations such as performance coaching or dissatisfied associates; and directing associates to the appropriate resources for support as needed. • Assessing and implementing proactive retention strategies. • Partnering with leadership to assess leadership capability and ensure development and succession plans are in place to support current and future business requirements. • Coaching and facilitation of leadership development programs to build capability; ensuring organizational health by promoting associate engagement. • Serves as a change agent, reminding and reinforcing key messages. • Participates in the Company's response to union organizing drives. • Proactively seeking new ways of doing things to deliver better business results and effectively leading organizational change. • Collaborates cross-functionally to ensure compliance with all applicable Federal/State/Local legislative requirements. • Maintains confidentiality of financial information, insurance and litigation documents, associate information (e.g., wage information, discipline, health information) and other sensitive and confidential information.

Role Description The People Operations Coordinator plays a critical role in supporting daily People Operations by managing high-volume administrative processes, maintaining HR systems, and ensuring accurate, timely execution of employee lifecycle activities. This role is essential to improving operational efficiency, enhancing data integrity, and delivering a seamless employee experience as we scale up to 500 employees. - Prepare, draft, and distribute HR documentation, including offer letters, employment verifications, and promotion/compensation letters - Manage employee record updates (status changes, compensation adjustments, PT/FT transitions) - Support onboarding and offboarding logistics, ensuring timely documentation and readiness - Administer and respond to inquiries through the HR inbox, routing requests as needed - Process system entries and requests for new hires and employee changes in HR and internal systems (e.g., Samsara, SVB, Homebase, Absorb, Microsoft, Absorb LMS, ADP, Homebase) - Ensure data accuracy, consistency, and integrity across all HR platforms - Execute HR transactions across multiple systems following approvals - Manage “behind-the-scenes” administrative workflows to enable HR leadership to focus on strategy and communication - Prepare onboarding workflows and ensure system readiness ahead of employee start dates - Coordinate cross-functional requests with payroll, finance, and IT and track key milestones, including anniversaries and performance review cycles - Trigger workflows and ensure timely completion of recurring HR processes Qualifications - 1+ years of experience in HR, operations, or administrative support roles - Strong attention to detail and organizational skills, with the ability to manage high-volume tasks independently - Experience working with HR systems (ADP preferred) and multiple platforms simultaneously - Excellent time management and ability to prioritize competing requests - Strong communication skills with a customer-service mindset - High level of discretion and ability to handle confidential information Requirements - Job Type: Full-time - Salary: $40,000 – $47,500 - Location: Remote, with occasional travel to station locations in the USA / Canada and our headquarters (Fort Collins, CO) targeting residents of Dallas, Columbus, Chicago, Boston - Schedule: Standard business hours local time Monday – Friday (CST, EST) Benefits - Medical, dental, and vision insurance - 401(k) plan - Paid time off - Flight benefits through our airline partners - Company-paid life insurance Company Description The Landline Company is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American and Air Canada to offer innovative multimodal connections across North America. We’ve launched a first of its kind remote terminal checkpoint to expand the reach of major metro airports into local neighborhood checkpoints. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys.

• Unterstützung der HR Manager im Tagesgeschäft und bei operativen Personalthemen • Erstellung und Pflege von arbeitsvertraglichen Dokumenten sowie Personalstammdaten • Unterstützung und Management administrativer HR-Prozesse • Unterstützung bei On- und Offboarding-Prozessen sowie allgemeinen HR-Abläufen • Mitwirkung an HR-Projekten sowie Übernahme organisatorischer Tätigkeiten im Personalbereich