• Provide compassionate, bilingual support (English and French) to patients and healthcare clinicians via phone, email, and other communication channels • Guide patients through using the TELUS Health Monitor app, submitting vitals via Bluetooth-connected devices, and navigating their condition-specific health questionnaires • Support clinicians and care teams with platform navigation, patient onboarding, and care coordination questions • Deliver a consistently warm, professional experience that keeps patients comfortable and confident at home • Assist patients with setup and use of pre-configured monitoring kits including tablets, blood pressure monitors, pulse oximeters, scales, and thermometers • Diagnose and resolve device and connectivity issues in plain, accessible language • Document issues and resolutions accurately in relevant systems • Identify recurring issues and flag trends to the operations team • Maintain detailed and accurate records of all patient and clinician interactions • Follow established workflows and protocols to ensure compliance and consistency • Manage workload independently in a fully remote environment • Collaborate with teammates and clinical liaisons to ensure seamless patient experiences

Role Description AOM Infusion is looking for an Administrative Assistant, supporting the Nursing Department, to join our team. This is a full time, remote opportunity. The Administrative Assistant facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Key Responsibilities - Contributes to team effort by implementing clerical duties and administrative processes as assigned by supervisor. - Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed. - Carry out administrative duties such as filing, typing, copying, binding, scanning, reporting, etc. - Assists in the maintaining of document database. - Responds to and resolves administrative inquiries and questions. - Photocopy and print out documents on behalf of other colleagues. - Provide polite and professional communication. - Conduct data entry. - Cover the reception desk when required. - Handles multiple projects. - Performs other related duties as assigned. Qualifications - High school graduate or equivalent. - Minimum one year’s experience as an Administrative Assistant, preferably in a healthcare setting. - Proficiency in Office applications such as Word and Excel. - Excellent communications skills, telephone skills, and organizational skills. Benefits - Medical, Dental, Vision - 401(k) - Paid Time Off & Paid Holidays - FSA - Life & AD&D Insurance - Disability Coverage - Employee Referral Program

• Upload documents to member files • Enter data into member files • Generate barcodes to catalog documents • Perform all other tasks related to sorting information relevant to members • Critical evaluation of received data to identify errors, inconsistencies, and omissions • Meet productivity standards according to the learning curve • Navigate through our various tools and validate the feasibility of the transaction • Assist and carry out special projects as requested by a direct supervisor or team leader. • Other duties as assigned.

• Manage G-Drive: organize folders, name documents correctly, maintain version control • Update and maintain the Asana Operations Task Board — keeping all tasks current, correctly categorized, and properly assigned • Coordinate system access: set up and revoke tool access (Fathom, ClickFunnels, QuickBooks, etc.) as directed • Handle QuickBooks Online admin tasks: send documents to Unloop, organize financial records, basic data entry • Insurance admin: tracking renewals, coordinating paperwork, flagging upcoming deadlines • Calculate and track the CEO's time burn rate by category based on calendar and briefing data • Build and maintain Google Sheets trackers for financial tracking, expense logging, and reporting • Support coordination: scheduling, note-taking, task follow-up with external stakeholders • Assist with bank account reconciliation tracking and flagging discrepancies • Filter and screen resumes in Workable: move candidates through stages, apply the Priority Funnel, flag qualified applicants • Conduct phone screens when the EA is unavailable — following scripted criteria and submitting written evaluations • Maintain and update the weekly TA reporting tracker: Time to Hire, Cost per Hire, Pipeline Health scores • Help run MVP calls: prep notes, send follow-ups, log outcomes in Asana • Coordinate with hiring managers: send interview links, schedule WHO interviews, follow up on feedback • Support onboarding and offboarding logistics: send system access checklists, track form completion • Track rental income and flag any delinquencies within 48 hours • Coordinate with third-party vendors (landscapers, contractors, plumbers): get quotes, schedule visits, confirm completion • Log all maintenance expenses in Stessa with receipts within 48 hours of purchase • Monitor utility bills across all 4 properties and flag upcoming due dates 7 days in advance • Assist with property documentation: refinancing paperwork, insurance coordination, lease renewals