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Administrative Associate – Home Health Monitoring, Bilingual English/French
Location
Canada
Posted
1 day ago
Salary
$20 - $37 / hour
Seniority
Mid Level
Job Description
Administrative Associate – Home Health Monitoring, Bilingual English/French
TELUS
• Provide compassionate, bilingual support (English and French) to patients and healthcare clinicians via phone, email, and other communication channels • Guide patients through using the TELUS Health Monitor app, submitting vitals via Bluetooth-connected devices, and navigating their condition-specific health questionnaires • Support clinicians and care teams with platform navigation, patient onboarding, and care coordination questions • Deliver a consistently warm, professional experience that keeps patients comfortable and confident at home • Assist patients with setup and use of pre-configured monitoring kits including tablets, blood pressure monitors, pulse oximeters, scales, and thermometers • Diagnose and resolve device and connectivity issues in plain, accessible language • Document issues and resolutions accurately in relevant systems • Identify recurring issues and flag trends to the operations team • Maintain detailed and accurate records of all patient and clinician interactions • Follow established workflows and protocols to ensure compliance and consistency • Manage workload independently in a fully remote environment • Collaborate with teammates and clinical liaisons to ensure seamless patient experiences
Job Requirements
- Bilingual proficiency in English and French (written and spoken)
- Strong communication skills with a patient, empathetic approach - especially when supporting seniors and those managing chronic conditions
- Demonstrated ability to troubleshoot technical issues and explain solutions in plain language
- Excellent organizational skills and high attention to detail
- Proven ability to work independently and reliably in a remote environment
- Flexibility to work rotating schedules across a 7-day week (Monday through Sunday, 8am–8pm EST)
- Great-to-haves: Experience working with elderly populations or individuals managing chronic conditions
- Background in healthcare, home care, or a regulated health environment
- Previous customer service or technical support experience
- Familiarity with remote patient monitoring or clinical workflows
- Advanced knowledge of English is required.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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